Overview
Built into a hillside and surrounded by tropical gardens, this condo resort is directly across from Kamaole Beach III. Most units have ocean views and views of the islands of Lanai, Kohoolawe and Molokini. Escape to the tropical back pool for a swim and soak up the sun.
For after-hours arrival assistance: 1 877 423 7124
Check in
4 p.m.
Check out
11 a.m.
Rooms
316
Inclusions
- Cleaning fees
- All taxes
Rooms
Amenities
Pool
Location
Reviews
TripAdvisor Traveler Rating
Terrible customer service with PMI managed Maui Kamaole condo. Will never trust them again.
rolanded600 on Jun 20, 2024
PMI condo was updated and nice, but there were quite a few little black bugs in the upstairs bathroom. The bigger concern - PMI didn’t honour a refund THEY offered (stated in 2 emails). Refund was for an interrupted stay with painters in our condo and lack of access to our lanai. It really interrupted our stay and we got less than 24 hours notice this was happening (Day 2 of our stay). The offer was clearly too good to be true. No refund came. After our checkout when we questioned why no refund was forthcoming, PMI attempted to gaslight us and somehow blame us for not honouring their offer. Yet they won’t say in writing why they won’t refund us. In one phone call they went on to minimize the interruption of painters entering our site while we were in there - yet they were the ones who offered compensation at first. That is sketchy?! Truth is, if you make an offer, honour it or people won’t trust you, PMI. Whether you like us or not, whether you see us as rude or not, customer service would mean you follow through with what you offered. And yes, we did hang up on one call with PMI AFTER they refused to send the offered refund. We were gobsmacked they would be understanding during the stay and then wouldn’t honour their offer. Regardless of how many great reviews they get, we will never trust them again.
Review of Kihei/Maui Kamaole/Vacasa Vacation
Inspire790358 on Feb 29, 2024
We recently had the joy of celebrating our 50th wedding anniversary with 39 members of our family here in Kihei, Maui, Hawaii. We rented 13 condos at Maui Kamaole through Vacasa, a total of 183 nights. Kihei: Is a great mix of Nature and tourist town. The beaches are almost always in fabulous condition. Turtles frequent the waters. Whale in December-April. A large range of restaurants, shops and tours. Easy access to many, many activities around the island. Maui Kamaole: Upscale condos with well-kept grounds and facilities. A good proportion of permanent residents. Minor annoyances: morning wake-up calls from the roosters and the somewhat heavy-handed requirements to agree to the Maui Kamaole (Homeowner’s Association) rules. We all somehow made it through without a single complaint. Vacasa: It was a pleasure to deal with Vacasa’s division that handles groups bookings. There were many changes among individual travel plans and a couple of changes in the availability of condos during the 6-month period between making the deposit and actual arrival in Kihei. They were handled promptly and to everyone’s satisfaction. The local Vacasa Regional office was also very accommodating and responsive. They made sure the condos were clean, bug free (amazing in Maui) and all the facilities, appliances and furnishings were in working order. They let us ship several extra packages to the office for our pickup. Minor annoyances: 2 of the13 condo lock codes were incorrect (resolved by phone in 10 minutes), 1 condo needed the carpet spotted (resolved next business day). We don’t think we would have been able to bring the entire family together in one condo complex without the services of a company like Vacasa. All the employees we dealt with listened to our concerns and responded with the spirit of Aloha!
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