Overview
Set on 23 lush oceanfront acres on Kaanapali Beach and the famous Pu‘u Keka‘a (Black Rock), this luxury resort is perfect for all types of travelers. The iconic cliff diving ceremony at sunset, a resort tradition since 1963, is a must see and a great way to end the day. Enjoy the resorts location in the Kaanapali Resort area with shopping, dining and golf within easy walking distance and panoramic views for the Pacific Ocean and sister islands Lanai and Molokai. The resort provides a complimentary shuttle into Lahaina Town and the three other Westin resorts in West Maui.
Resort fees include
- Enhanced wifi access.
- Outdoor fitness activities including yoga and interval training.
- Daily cultural activities for up to two guests including hula lessons, lei making, fire knife instruction and more.
- Two refillable Sheraton Maui water pouches for use at the resorts complimentary filtered water stations.
- Hawaiian tote bag upon check-in.
- Welcome shell lei.
- Use of two adult pool floats daily.
- Daily use of tennis courts including tennis racket and tennis ball for two guests.
- Daily GoPro rental.
Check in
3 p.m.
Check out
11 a.m.
Rooms
508
Inclusions
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
Amenities
Deck
Ocean view
Beach view
Sunset
Lazy river
Ocean lawn
Exterior
Games room
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Will not return to this resort!
gumb01 (Middlesex, New Jersey) on Jul 06, 2024
We expected more from this hotel. It was highly recommended by friends who stayed a few years ago. Unfortunately, we found the pool and beach area to not meet our expectations. First of all, the pool area has rental for private cabanas and cushioned lounge chairs. They are not well maintained and need to be cleaned and some replaced. Cushions were torn and so were the canopies. The flower beds were littered with garbage and it was not cleaned for days. Due to the winds - things constantly blow around and go into the pool. Facilities needs to be on it all day, clearing things and ensuring that the pool is pristine. There were A lot of people around and the kids left their garbage everywhere. Another issue is that you have to rent your beach chairs and umbrellas. The resort doesn’t provide them for guests and daily rentals can be expensive if you do it for your entire stay. I included a picture of the rates. Also the beach is public and there are so many people in front of the resort area. Snorkeling is amazing at 7 am. Once 9 hits, it’s so crowded and snorkeling is annoying as you are among 100’s of people doing the same thing. In addition, my husband had a negative experience with the front desk staff in the middle of a power outage at night which lasted 4 hours without the guests being informed. Poor communication and staff (Holly) needed customer service training. The manager did listen to the situation, apologized and when we checkout out adjusted our resort fees. Overall, the pool and beach areas are pretty from the areal views. They do get very crowded on any given day! Be aware it is public so many people go especially to jump off black rock. Our room was fine- no issues. Good view of the beach! We live Maui and will return but will go to the Hyatt. We toured it and loved it!
Fun beach, beautiful common areas, lackluster room
Carrie K (McKinney, Texas) on Jun 29, 2024
The common areas of this hotel are beautiful but the standard rooms are a bit dated and are not as nice as the pictures. The air conditioning unit inside the room made the room feel humid and didn’t cool very well, the TV stand door didn’t shut and had a hole in the bottom of it and the shampoo, conditioner, body soap in the shower was empty. The hotel staff was very friendly and the beach which was in property was fun - you can snorkel outside the hotel and see tons of fish and sea turtles.
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