TripAdvisor Traveler Rating

Beautiful grounds….Terrible service …returned from a day of visiting and found our hotel door left open …..no response from the manager…..does seem that the staff is not is not well trained ….lots of confu...sion amongst staff when asked questions. Stayed in eldorado but all transactions had to be done in the other hotel. It would have been nice if we were told that ….the room phone was useless as they never answered the house phone. When I complained they stated they were too busy! Won’t be staying there again just too many issues!!

Great little gem in Kelowna, wonderful history in this hotel, and it has a dedicated whiskey tasting room with whiskeys from the world. Our room was excellent, with a little balcony facing the lake. Nice... bathroom amenities, with coffee machine in the room for the morning fix. Many amenities, including restaurants and groceries within 10 mins drive. Dinner at the pub downstairs was nice, minimal menu but great food. We also dined in the nearby sister hotel, Manteo, it was wonderful as well. Customer service is great, although you have to figure out where they are:-) During non-peak hours, they are at the Manteo (nearby hotel). We used the pool and hot tub a couple of times, robes are provided in the room. Heated pool was really nice! Will come again!

The lobby of the hotel is always vacant. We had to walk to another hotel in the complex with our language, in -6 degree at night and we got lost and got sick the following day. I asked the clerk to move us... to two rooms in the heritage building and she said she has no authority to change the reservation! The whole checking charade took 1 hour and we missed the dinner as all restaurants closed at 9 and to enter our room we had to take an ugly corridor as the entrance of the building which smelt swimming pool. To top it all our room was facing the elevator which woke us up at 6 am with its wring. The hotel was completely empty of guests and employees. Why should they give us that room?? and not sea view despite our reservation, just facing a horrible building site. They text us at midnight that there will be fire alarm testing in the morning ????????? I was so mad that I told them they should not do that before 11 . fire alarm test started at 11 and went on and on and on for 15 min and they nocked at our door. If it wasn’t for the nice bar tenderDamian from Manchester, who gave us something to eat at 9:30, the whole trip would have been ruined. He mad us laugh. Thank you Damian. We had experience of a dinner in Eldorado before this trip, in the dining room facing the lake and that is why we came back. This time they didn’t even let us have lunch there and we had lunch in a box of a room with 4 tables partially looking to water from the corner of the building. If is a shame that this heritage nice building is run so unprofessionally. I wonder how much does it cost to have someone at the front desk during the day for a hotel which calls itself prestigious!!!

We were in Kelowna for only one night for a birthday party, and decided to stay at this spot, as it was close to the party dinner location. We found the front desk staff to be very friendly, and they even ...offered to show us through different rooms so that we could select the one that suited us best. We were reserved at the Arms section, which is fairly old, but in great shape. We truly did enjoy our stay.

First, I want to say, I usually try to go with the flow when in a hotel, but the expectations for this place were high, and wow were we ever let down. Where to begin? Long story short: for this price, if ...you don't get a lake-view room you are getting ripped off. Plain and simple. Check out the beautiful pics of our view below. The room itself felt like being on the set of Gone With The Wind. Out-dated, old timey furniture, old porcelain flooring, drab curtains, and no fan in the bathroom. Yuck. Anyway, aside from the lack of view and feeling transported back to 1928, our room had the distinct smell of bacon being cooked. At first I thought someone next door had ordered food, but the smell persisted and seemed to get stronger. Only then did I realize our room was right about the back entrance of the hotel restaurant, where all the trash and bottles are thrown, and where the smell wafts up. I tried to go to the roof patio of the hotel where they said I could sit and watch the sun, but that was closed for a function. At dinner, we were seated inside with blaring music despite there being outdoor tables available. My seat had an a/c vent RIGHT underneath it. Why would they seat anyone there? Frankly, do NOT book through booking.com or one of the others, it appears they give you terrible treatment because you are one of "the poors", all with a courteous smile (the staff were friendly and apologetic, but did nothing to help). If I ever decide to stay here again, I will make sure to call the hotel directly, and ensure I have a room with a view of the lake, and not of a grease trap surrounded by trash.