Overview
SAHARA LAS VEGAS epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas - and brings the iconic Vegas experience to a whole new generation.
Minimum check-in age: 21 years of age with a valid credit card.
Resort fees include
- In-room Wi-Fi Internet access – unlimited devices
- Fitness center and in-season pool access
- Complimentary self-parking
- Two complimentary bottles of water
- Exclusive access to the virtual funbook – enjoy hundreds of dollars in savings!
- Boarding Pass Print Out
- Parking (Self & Valet)
- Notary services for registered hotel guests during business hours
Check in
4 p.m.
Check out
11 a.m.
Rooms
1613
Inclusions
Rooms
Amenities
Location
Reviews
RUDE FRONT DESK AGENT ANDREA
Fearless02226950064 (Stockholm, Sweden) on Dec 16, 2024
I specifically booked a room with a separate seating area for my mtg here in Vegas. Saw a special online and booked Marra Room, double beds with separate seating area, a couch & a desk. I was in line @4:15pm to make sure I get the room I reserved for. I checked in with Front Desk Agent named Andrea. She did not even greet me not even a faint smile. Very rude condescending tone asking for my identification. I gave her my Driver’s License and credit card. And told me that the room I booked for is not available that she would upgrade me. I said as long as it has a separate seating area just like the one I booked for. Went to the room, this agent gave me a room on the third floor facing I don’t know what since I couldn’t see anything and just double beds. No separate seating area. She said it’s an upgrade. Well, it’s more of a downgrade from what I have booked for. I went back downstairs and I went to the same agent and asked for a Manager. I told Andrea in front of her Manager that she shouldn’t be working in front of public if she’s going to be rude to customers and she should at least greet the guest with a smile to welcome them. She responded “well you can be nice as well!” Rather than apologizing, this agent wanted to argue instead. Dee the Manager said it’s not guaranteed for the room that you booked for. I said I understand that but find something similar to what I have booked for. He repeated himself again it’s not guaranteed. I just said please find me a room with a seating area and double beds. Doesn’t matter where. I knew this conversation wasn’t going anywhere with these two. I have worked for a Casino in Vegas for almost 23 years having Hotel Operations/Human Resources/Conventions & Entertainment background. We do not settle for less when it comes to our front of house employees. They are the first one to welcome our guests and we want them to keep coming back. First impression is your lasting impression for any venue. PLEASE train your front desk agents and do a secret shopper to get them in line. I would train them for free if I have to!!! I’m only here for two days and have to go back to Europe for business but Sahara will not be on my next list. Hope Paul Hobson is reading this! I will definitely reach out on LinkedIn. I apologize for the long complaint but I hope you take this as a constructive criticism to provide your guests the best service in the future. Best of Luck! Josie Fernandez
Great and comfortable stay!
SPullen89 (Wrightwood, California) on Dec 10, 2024
Check in was smooth, valet was professional, and bell hops were nothing short of extraordinary. Room was clean and comfortable. The wife and I really enjoyed our stay.
Vacation Offers
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Receive a $120 USD food and beverage credit with a minimum 4-night stay at SAHARA Las Vegas.
Las Vegas
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