TripAdvisor Traveler Rating

Totally wasted our money on one of the excursion booked thru hotel mystic lagoon. From transportation to the show it was worthless. None of the person in our group was pleased and hotel won’t refund the money.

Beautiful resort The Beaches are amazing Very nice people and rooms Excellent entertainment Beautiful Pools

Amazing service will totally recommend staff was friendly. The food drinks from the bar were great also dinner at the Italian resturant.

It's nice resort but didn't meet up the the hype. Very inconsistent experience where some things were fabulous and some things not. At each sit down meal, some people's food was excellent, other's ok. The menus were decent but always missing something you'd think was obvious for the theme. Some entertainers great, others ok. Some servers great, some very much on "Jamaican Time". There was lots of talk from repeat visitors about it not being the same now that the new operators took over. I didn't find anything said in the other reviews of the SCUBA. So I'm going to add this. There is a dive shop on premises in Sunset cove. It's a 3rd party operation. It rained on and off while I was there. I never did go diving, but tried to each day, because they said there was low visibility. This operation isn't a "real" dive operation. They've got a few tanks and some older equipment. but it's certainly not their focus. I've stayed at other places with dive operators on site that are more focused on diving. Those places always have a backup plan and would have taken me out. I was pretty disappointed. If you think you might go diving there, pick another resort if you want a sure thing or be prepared not to go. I dragged on my gear down there and back home again for nothing. What a pain in the butt.

Average experience. Property is big and spacious, nice view of beach, nice pool, staff are friendly. Did not enjoy the room service and other amenities.