TripAdvisor Traveler Rating

Amazing kids club. Our little boy is 6 and he went to try it one afternoon and he asked to go back every day, all day. The staff there are brilliant with the children and they have loads of planned activit...ies in and around the hotel. He loved the nature walk, time in the pool and the sports activities. They also took the children for lunch, which he enjoyed as he got to eat with his new friends. Very flexible as well as you can leave them for a couple of hours or all day. Best kids club he's ever been to. They also have entertainment at night from mini shows to camping games. The staff work incredibly hard.

The kids club at the grand palladium was amazing....demonique was absolutely terrific with the kids....my boys wanted to go there everyday and just hang out! We came back to this hotel for the 2nd time jus...t because my boys really enjoyed the kids club and just how great the staff was with them

Firstly the front desk agent was not friendly and very unprofessional. I got a room for 3, 2 adults and 1 child…I only got 2 towels and 2 rags. The food was cold….the overall staff wasn’t friendly . Roy, t...he bartender, was amazing! He made sure we all had something to drink and kept our cups filled!!!

The reviews were wrong and we had a great time . Small issues here and there . Resort has a white lotus feel when you go to sunset cove

Our first time in Jamaica and our first at a grand palladium resort. Generally our experience has been great. The rooms in the lady Hamilton resort are a little tired (especially the bathrooms). We had a l...eak in our bathroom each time it rained ( fortunately that was only twice in two weeks). Staff were great and offered to move us to a different room when they couldn’t resolve the leak but they couldn’t offer us the same room arrangement so we decided to stay where we were. The food generally is good. Buffet restaurants offer good variety and there is generally plenty at all times. The a la carte restaurants are good but the appetisers being buffet style (except for sumptuori) was not great as often there wasn’t much there or it had been sat there for a while. Desserts in the a la carte restaurant’s were often limited by 8.30pm with several unavailable (this happened in most restaurants). The people at the resort are generally brilliant. Very polite, friendly and attentive across all restaurants. A special thank you to Kanye in La Adelita, Ronaldo in Bhogali, and Owen in Portofino. Special mention to Sharon for always making our room spotless and welcoming when we returned each day. And a massive thank you to Christine Jarrett and Tavia who were brilliant, so friendly, funny and helpful! Thank you all!