This place is a joke I know and understand that that have security deposits and all when you get to the hotel and we left that room so clean and have been fighting for 2 months now to get my security deposit back and it’s been hell we got charged for WiFi service that was supposed to be free I called the hotel to straighten everything out bc it had past the 7-14 business days for my deposit back and they tell me I have to talk to my bank because they can’t do anything on their end I did and they lied to my bank so I am still fighting and now I’m gonna push to my my whole weekend stay back just watch Marriott yall can afford it from continuing to scam your customers appreciate your business NOT will not be using them ever again

Nice hotel, horrible guest services. I spent a week at this property while on a work trip for meetings at the convention center. It is easy access to the convention center and clean. Unfortunately, while staying at the hotel, my credit card number was associated with another guest. When I brought this to their attention, they shared the name of the person that I was paying for, and told me that in order for me to get a refund, I would have to track that person down and secure a payment. So I went to work and found that person and got them to call in and pay for their stay. After completing that task, I called in to get proof that I was getting a refund on my overpayment. When talking to Serena, she said that they cant provide proof of refund for up to 14 business days. I explained that I understand, getting the money back can take that long and was acceptable, she then told me that to even get a receipt showing I was going to receive a refund would be 14 business days. I dont understand how they can say that they are giving me a refund, yet can not provide proof of that refund. I dont understand how they can make me find the responsible party and not take any ownership of the issue, but it seems like thats an issue with travelling as part of a large convention, so I give them somewhat a pass. In terms of customer service, listening to the customer and providing a solution, there was none. In terms of issues at the hotel, the doors that lead into parking lot dont unlock with your key as advertised. One of their maintenance people, who did happen to see me trying to get in one evening, told me that they dont work and its a known issue. Again, if you expecting guests to use your parking, maybe it makes sense to have the doors work. There was a fire alarm during my stay and while I was able to exit a door near my room, I then had to go to the main entrance because they havent put the money into upkeep of the property. Ultimately, its close to Disney and the convention center. They have the market cornered in terms of location, but if you have other options, stay at the Hilton across the street or a different brand of hotel because Marriott in Anaheim isnt a place you want to have issues.