TripAdvisor Traveler Rating

We just spent the last 6 nights with you and miss you already. Noel checked us in and was incredibly welcoming and friendly, instantly making us feel right at home. Her warm hospitality set the tone for a ...wonderful stay. We just checked into the Disney Swan and Dolphin. They are not friendly here and take their time to help you. What a difference and impression you all made while we stayed there last week. You all gave service with a smile. We have yet to find a smile here. We will definitely be back!

Our four-day stay at Loews Sapphire Falls Resort in Orlando was nothing short of magical. I’ve traveled a lot, stayed at some highly rated resorts—but this one? Hands down, the best experience I’ve ever ha...d. From the moment we walked in, the hospitality was next-level. Every single staff member we encountered was warm, professional, and genuinely eager to make our stay special. Whether it was the front desk, housekeeping, café staff, or ferry attendants, everyone went above and beyond. It felt like luxury with a personal touch. The decor and atmosphere are absolutely stunning—like stepping into a tropical paradise. Every corner of the resort is designed to transport you, and it does just that. Our room was spotless, beautifully decorated, and incredibly comfortable—we slept like royalty every night. The food? Incredible. Whether grabbing a coffee at the café or dining at the restaurant, every bite was fresh, flavorful, and perfectly prepared. You could easily stay on the resort grounds and never run out of delicious options. And the ferry service to Universal? Genius. It’s convenient, smooth, and honestly just a fun part of the day. We found ourselves looking forward to those peaceful little rides. I can’t say this enough: Loews Sapphire Falls is a gem. This resort has set a new bar for what hospitality and vacation comfort should feel like. We felt pampered, valued, and relaxed from beginning to end. If you’re considering it—book it. You won’t regret it. I’m already planning our return trip. A sincere thank you to the entire team—you made this one of the most unforgettable vacations of our lives.

We liked sapphire falls a lot. Having the water taxi to universal was amazing. So fast and very easy to get the stroller on and off. The hotel had a quick service cafe that was fantastic … had various hot ...food options like breakfast burritos in the am and hot pizza at night. Also had ice cream and lots of snacks and junk food lol. Great coffee. We ate at the rum bar and had tapas & drinks too. Our room was nice sized and the entry was enough room to fit a double bob. We liked the pool a lot.. big shallow area plus a slide, splash pad and hot tub. They had movies on at the pool each night. We had a pool day planned and went across the street to cabanas for the pools and lazy river. They had a lot of food options, including a food court but the food was lower quality - pre-prepared stuff, it was ok just not great. They didn’t seem to have pool seat drink service and the drinks at the bar were not as good as sapphire in our opinion. The lazy river was fun. Brought our own little Floats as theirs are $$$. The pool and lazy river was heated but the lazy river was full of plant leaves, flowers, pollen etc. Tons of life guards tho. We rented from kingdom strollers and that was so convenient because they will leave it with the luggage staff for pick up and drop off. We took the bus to Epic on Saturday. A bit difficult to load the stroller compared to water taxi but was fine. We did Epic preview before it fully opened. The lines for the rides were long and they did frequently close down. It’s a great park though with some of the coolest rides I’ve ever done.

Just stayed at Sapphire Falls for 14 nights and although the hotel and pool were amazing we still left feeling a bit disappointed with our stay. We handpicked this hotel for our 25th Wedding Anniversary d...ue to the location and Loews reputation for customer service but felt this fell short. Our two family members traveling with us when checking in were told they had no booking at the hotel even though they booked the package with TUI the same time as we did. The hotel staff were very unhelpful and basically said even if TUI sorted it out the hotel was full and they had no rooms available. After a couple of hours it was finally sorted and magically a room had become available. At one point we thought they would be sharing our room for the night because they had no other options. Still not sure if it was the hotel or TUI at fault but it didnt give us a great start to the holiday. The hotel itself is lovely and probably has the best hotel pool i have been to in my 30 years of traveling to Orlando. Plenty of sunbeds, parasols, pool is heated and there is a fun slide. The boat or short walk to the parks is ideal, its also about 10 min walk to Volcano Bay. The rooms are spacious and well eqipped. We stayed in room 1805 and did have a problem with our air conditioning the last few days of our holiday and had it fixed several times but it just kept going off. It was so hot one night we didnt get any sleep. On our last day they did offer to move us rooms but couldnt tell us what time and as we were checking out the next morning we didnt want to spend our final night moving all our stuff to a different room. The guy that came on Friday night and actually fixed it was brilliant and apologised to u, i wish i had got his name just to say thanks on here! Overall we did enjoy our stay and due to the location and 1 hour early entrance we would consider staying again but would also look at other options within Universal.

This is my second time staying in Loews Sapphire Falls and I'm currently 12 nights into a 14 night stay. We first stayed here pre-covid and really enjoyed the hotel as the place was clean, staff were frie...ndly, and the boat to and from the parks is great. We recommended the hotel to friends who've subsequently stayed here and really enjoyed it, with the most recent being November 2024. For the most part, very little has changed since we last stayed here. The hotel itself is still clean, gym is good (though the treadmills could do with some maintenance), pool staff are very attentive, the boat the the park is still as enjoyable as before, and the reception staff were great to deal with. Our main issue has been with room cleaning. In the 12 nights we've been here, we've only had our room cleaned 3 times, despite us being out of the room most days between 8am and 4pm. I've continuously had to get new towels from the housekeeping cart when the housekeeping team have been on our floor cleaning other rooms, or getting them from the gym. I've brought our rubbish out to the housekeeping cart every day, but we still didn't have anyone come to the room to clean the room. The housekeeping team have been very polite whenever we've had any interaction with them, we just don't seem to be able to get the room cleaned without requesting it. Finally, today, after another day of the room now being cleaned, my wife mentioned it to an employee at reception and to their credit, they were very friendly and have said they will send someone to clean the room. However, we really shouldn't have to ask for our room to be cleaned or to constantly have to try source clean towels for ourselves.