TripAdvisor Traveler Rating

This was a last-minute trip to kill several tasks with one stone. It was pleasant stay and yes it was crowded due to a holiday weekend but we took it all in stride and just coasted with the flow. Lots of positive feedback has already been posted so I'll list the few cons here as well: 1. More umbrellas for shade in the water slide pool area. 2. Cooling misters in the outside patio areas by the restaurants and more umbrellas in these areas too. 3. Upgraded/expanded parking lots with larger vehicle spacing. 4. Longer restaurant hours. Suggest closing at 10 p.m. 5. Allow use of the indoor portion of the restaurant seating for breakfast dining. Getting our meals in to-go containers is NOT what I have experienced at other resorts.

The resort and its staff was amazing. The location and surrounding area was very easy to navigate. We will be back!

This hotel has pretty clean rooms and the breakfast was decent. The price was high. The hotel needs a lot of repair. The bathroom hooks are loose and coming off the wall, the shower curtain rod is also loose and makes the curtain sag so it doesn’t stay closed while showing creating a watery floor. The ice machine on the 3rd floor didn’t work so I had to go to the 2nd floor. We were put all the way at the end of the hall so getting ice took awhile. The pool was disappointing. The picture looks good on the website but it was dirty, the hot tub was closed and the bathroom was not working. The water was off so I couldn’t flush the toilet or turn on the sink. The floor was dirty and there is a big piece of wall hanging off. See pictures. Price was comparative with other hotels but with it being affiliated to Holiday Inn Club Vacations you would expect more. This was overall a disappointing experience for the price.

The units were clean, modern, and spacious. The 4 pools were great to have a good change of scenery for the family. A very nice activity center. Very clean grounds with a good restaurant on site. Great location. Nothing not to like. Perfect for a family

Was looking forward to this, had some issues with our rental home air con, so booked a couple of nights here. The experience immediately descended at check in! I believed I had booked Bed & breakfast for myself and family, I was wrong. This establishment has rewritten the B & B tradition of expecting breakfast when you have reserved bed & breakfast!! B & B here only relates to 2 adults in the party!! And it’s a grab & go, the $30 allowance will get you 2 bagels and a drink to share!! Hardly breakfast!! So , altogether a bad start to the short stay. It gets better though!! The olive branch was offered by the 2nd check in desk, this is where you collect your room key etc. I should have known right away that I had not reserved a ‘ normal’ hotel stay experience! At the 2nd check in desk, the gentleman offered me a solution to my issue, he could see I was disappointed with the breakfast issue and offered to assist!! $200 room credit & $100 cash was offered to alleviate my dissatisfaction. Too good to be true? You better believe it, this wasn’t a solution or fantastic customer service! It was for myself & spouse to attend a pressure, sorry, presentation on time shares for 90 minutes, or 2 hours or maybe 3, who knows? So, a somewhat strange/disappointing stay! I will put it down to experience. The resort itself is lovely, room is excellent, staff friendly, the rooms and spaces clean & cared for. This should be a fantastic 5 star review. Unfortunately I feel that I have been scammed, a little like playing the ‘ three shell game’.