Overview
This resort for all ages features an ambiance of sublime tranquility, with a three-tiered infinity pool opening out to the fine sands and blue waters of Banderas Bay. Oversized luxury suites, SE Spa, breezy oceanfront dining, four specialty restaurants, modern Kids’ Club and Teens’ Club, and many artful touches make it a perfect place to enjoy Mexico’s splendid Pacific Coast. Stroll the open corridors lined with koi ponds and lush greenery; or enjoy the balmy tropical evenings with the warm sounds of a live Cuban band. With unique touches and creative amenities, the property has revolutionized the All-Inclusive concept.
Receive the following added values;
- Receive $50 Spa Credit per adult per night, receive a $30 Spa Credit per teen per night.
- Discounted green fees at Marina Vallarta and Vista Vallarta.
- 10% discount at the Hotel Boutique.
Terms and conditions or restrictions apply, please see hotel front desk for additional details.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- Baby concierge, Kids and Teens Club.
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Living room
- Mini-bar
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Concierge service
- Adult Only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
Amenities included in the two-story Grand Terrace Suite include;
- Private terrace with hydromassage jacuzzi.
- The Digital Detox program (optional).
- SE Spa Water Ceremony per adult per stay.
- A 50-minute Serenity Massage or aromatherapy per adult per stay.
- 15% discount on a romantic dinner on your private terrace.
- 24-hour Personal Concierge service.
Amenities
Overview
Azul
Koi
Beach
Boutique
Frida
Kid's Club
Lobby
Lucca
Meeting room
Meeting room
Piaf
Pool
Poolside
Sen Lin
Spa
Teen's Club
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Sad to report that value has decreased with the experience of the employees and the price increase not justified
jacobe345 (Aurora, Colorado) on Jul 13, 2024
Let me start by saying this our 5th visit to Grand Velas Riviera Nayarit (GV RN) and our 6th trip to the Grand Velas properties overall (did a trip last year to Cabo). I am comparing Grand Velas against itself at the best of our trips overall. Since COVID, something has certainly been lost. We traveled this time without our children and we did not mind the other children as we have two of our own. This review is based on the service, attention to detail, and the property overall. Finally, I would like to talk about value. Our first trip to GV RN was in June 2018. The trip came out to $600/night INCLUDING flights. This trip was $1000/night not including flights. Was this of significantly MORE value? I think not. The property is definitely kept up. The grounds are beautiful. The restaurants are gorgeous. But the rooms are showing their age. Bathrooms are old, showers don't drain well, and the wood work is chipped. The pool also needs lots of repair with cracked tiles in many areas. In 2023 there was a problem with racoons in the ceiling and we had to move rooms in the middle of the night with our two kids. Glad that issue has been resolved. But seriously the resort could use a big investment to upgrade the rooms and the pool. It has this old world charm from the 50s/60s, but its really showing its age. Finally, we were placed in a really poor room location not even facing the pool or ocean, we were over the kids club (which actually didn't pose any noise issues). The hotel was at 30% occupancy so not sure why we couldn't be moved to a better location. We didn't bother asking because it wasn't a big issue but seems like an obvious mistake. Overall, the service was fine. Our concierge took a while to respond to us with confirmations on meals times. I'm sure he was super busy with lots of guests, but that is a problem with how the hotel staffs the concierge position. Everyone was friendly and eager to help, but this is the first time I have had to ask for help. Every other visit someone was there to offer help whenever I was carrying something or looking around. I had to approach staff members multiple times when they were standing around chatting with each other. Most obvious was when getting to Azul for a seat or the front desk. Never experienced that before. Food was outstanding as always. However, two times at different specialty restaurants entire dishes were forgotten. Now of course we ordered way too much so it wasn't a hunger issue, but it was odd. This had NEVER happened in the past years. I noticed there was a number of new staff in the restaurants who were training up and there was definitely a language barrier when we asked to remove an ingredient (olives) or swap a dressing (rosemary vinaigrette for raspberry vinaigrette). I know there is a training timeline, but this should be junior staff shadowing experienced staff instead of junior staff missing stuff with no supervision. And finally the standout was Leonel at the pool. He has been there since our first visit in 2018 and every time he's amazing and engaging and always kind. He proactively moves our umbrellas so we are always in the shade, and is quick with drinks and food. He made our trip. The other standout was Carlos working on the beach. He made it a ton of fun with beach volleyball and water sports and I had a blast getting off my butt and playing some sports. So overall, this was 3/5 when in 2018 and 2019 we were at 5/5. I don't think the price increase reflects an increase in value or experience since 2018. I noticed that the staff age has gotten younger since COVID. Not sure if this is me getting older, the age of hospitality workers has decreased in PV, the hotel finding younger and cheaper workers, or a combination of the above. For the price paid there should be EXTREMELY experienced workers side by side the younger employees. The final thing to say is that we have come 5 times to this resort and NEVER has anyone said WELCOME BACK. It's a bit sad that loyalty is not proactively recognized. If this was a Hyatt or Marriott or Hilton they would thank me for my loyalty, and GV costs WAY more. We keep coming back to GV PV because of the food quality and the speed of service at the pool. But (to the dismay of my wife) I am finally open to looking for an alternative all inclusive in Mexico. Before this trip, it was always a no-brainer to spend the money to get the perfect trip at GV PV, but now I'm interested in shopping around.... My wife also wanted me to mention that room service now takes forever. In the past they were fast and it was a treat. Now its not worth the hassle.
Perfect place for a family vacation!!
Katie R on Jul 13, 2024
This resort is incredible in so many ways… it’s gorgeous and clean, the food and drinks are great, the spa is relaxing and the staff is friendly at all times! We went on a family trip of 15 and all had an amazing time. The activities for kids were also well planned and organized. We would highly recommend this resort and if you do go, make sure to visit Carlos on the beach and Daniel at the pool bar!! Carlos was friendly and ensured our kids had the best days surfing, boogie boarding and playing sand volleyball and Daniel served all drinks with a smile. This is a fantastic resort all around!!
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