Overview
On the Pristine Coast of the world famous Riviera Maya, Blue Diamond Luxury Boutique Hotel is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway reflects the new upscale trends in the destination providing the utmost in personal attention with special touches, innovative design with Oriental details, time to experience life and its pleasure in 36 acres of lush tropical jungle, well manicured gardens and spectacular palm filled with sand beaches along the turquoise colored Caribbean Sea.
Receive the following added values;
- Bottle of sparkling wine and plate of fruit upon arrival.
- Complimentary access to the water circuit at the spa and fitness centre.
Terms and conditions or restrictions apply, please see hotel front desk for full details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
128
Inclusions
- Daily activities
- Round-trip airport transfers
- No reservations required at specialty restaurants
- All taxes
Rooms
- 1 king bed
- Garden view or River view
- No more than 3 guests in the room
- 1 king bed
- Garden view or River view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- Private outdoor tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed
- Garden view, surrounding the cenote or lagoon
- No more than 2 guests in the room
- 1 king bed
- Garden view, surrounding the cenote or lagoon
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
Amenities
Lobby
Restaurant
Restaurant
Restaurant
Restaurant
Pool
Spa
Spa
Spa
Exterior
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Fabulous and quiet resort
Val M on Jan 05, 2025
Much to say, the stay was so pleasant and so beautiful, the service of all their staff fascinated us, without a doubt we felt very well taken care of by people who you can tell genuinely like their work. In concierge Nelly always answered our calls, in the part of activities Monica has been very friendly in the cenote, in the same way along with her partner Yiovana. In bars the best at the bar has been Polo? A very kind young man and that makes delicious drinks. But let's talk about the beautiful views, the sea so blue and the clean beach, the comfortable lounge chairs, it is a dream without a doubt and the weather has been phenomenal, everything envelops you in a serene and quiet atmosphere.
Needs Improvement
Cherie P on Jan 03, 2025
Hotel location and design of rooms and patios were very nice. But our experience was far less than expected and nothing like what was advertised. The property fell short in several key areas, leaving me very disappointed. Many of the amenities promoted on their website simply weren't available. For example, the spa, which was one of the desired experiences did not deliver. There was no running water, hot tub was not heated, and family was locked in the bathroom due to no fault of their own and that led to panic and much anxiety. This absolutely erased the notion of a relaxing experience. Next the restaurants were open one at a time and had repeat menus, which left the experience limited. Overall, the hotel seemed poorly managed with a disconnect between what they advertise and what they actually deliver. After a discussion with management about my experience, their remedy was to offer a spa service in the same area that fell below expectations and for me to sign a document stating I would not disclose my experience on any travel websites or social medial. I wouldn't recommend staying here unless significant improvements are made. It's disappointing to spend money and time expecting a luxurious experience, only to be met with excuses and unfulfilled promises.
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