Overview
On the Pristine Coast of the world famous Riviera Maya, Blue Diamond Luxury Boutique Hotel is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway reflects the new upscale trends in the destination providing the utmost in personal attention with special touches, innovative design with Oriental details, time to experience life and its pleasure in 36 acres of lush tropical jungle, well manicured gardens and spectacular palm filled with sand beaches along the turquoise colored Caribbean Sea.
Receive the following added values;
- Bottle of sparkling wine and plate of fruit upon arrival.
- Complimentary access to the water circuit at the spa and fitness centre.
Terms and conditions or restrictions apply, please see hotel front desk for full details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
128
Inclusions
- Daily activities
- Round-trip airport transfers
- No reservations required at specialty restaurants
- All taxes
Rooms
- 1 king bed
- Garden view or River view
- No more than 3 guests in the room
- 1 king bed
- Garden view or River view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- Private outdoor tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed
- Garden view, surrounding the cenote or lagoon
- No more than 2 guests in the room
- 1 king bed
- Garden view, surrounding the cenote or lagoon
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
Amenities
Lobby
Restaurant
Restaurant
Restaurant
Restaurant
Pool
Spa
Spa
Spa
Exterior
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Outstanding Service Thanks to Raoul Lazcano!
Venture53103962755 (Quebec City, Canada) on Mar 08, 2025
We had a wonderful stay at BLUE DIAMOND LUXURY BOUTIQUE HOTEL all-inclusive resort in Mexico, and a big part of this amazing experience was thanks to Raoul Lazcano, an absolutely incredible server. Always ...smiling, attentive, and dedicated, he made every meal a real pleasure. His impeccable service and exceptional kindness truly made our trip unforgettable. If you have the chance to be served by Raoul during your stay, rest assured that you’ll be in great hands. A huge thank you to him for his professionalism and positive energy! We will definitely be coming back!
This is not a 5 star Luxury Hotel
Chris P on Mar 07, 2025
The staff are amazing, the father son bartenders, Juan and his Dad, in the evening are masters and love their job. Jenny at the Amber Restaurant also Cesar, their service was the best. Generally all the s...taff were very pleasant. The food in all the restaurants was very good, there are no buffets, it is all chosen from a menu. However I use the word exquisite for the food at the Amber! We were there for 10 days and ate alternate dinners at the 2 restaurants, the Amber being Haute Cuisine. The grounds are well kept, and beautiful, the wild life is quite amazing. Now for the things that do not make it a 5 star luxury hotel. Our Sunwing flight was delayed twice, after boarding our flight at 2.30am we arrived at The Blue Diamond exhausted. We were the only couple that got off the bus. There were 2 check-in desks dealing with other guests, and it was a very slow start. We had a Junior Suite in Patio 2, our telephone didn’t work, reported it 3 times and it was never changed, our air conditioning was stuck on 25.5 at night, it was uncomfortable to sleep. We reported this several times and nothing was done. Our plunge pool was not cleaned and filled until after numerous requests, then it was not maintained or topped up. Room service was not consistent, our mini bar was never replenished, we brought a few cans of beer back to the room every afternoon and had to replenish our own coffee. After a shower the bathroom floor is treacherously slippery, put down bath towels to walk on. The beachside bathrooms are grungy, and this area of the hotel was not well kept, everything needed a new coat of paint. There were not nearly enough umbrellas on the beach, and the small beach restaurant deck had no umbrellas. Reserve your loungers on the beach with beach towels before breakfast. And my pet peeve was why would you have plastic flowers anywhere in a luxury hotel, especially in Mexico where beautiful exotic flowers grow.
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