Overview
Escape to the Riviera Maya — one of the most beautiful destinations on Earth — and experience it all from a property just as spectacular, El Dorado Seaside Suites. Unwind on the powdery white sand, soothe mind and body with luxurious amenities. Discover our inviting rooms and suites, bars, eateries, experiences, and amenities, and start planning your seaside stay.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
380
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on First floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Umbrella
- Bathtub for two
Amenities
Beach
Beach
Beach
La Carreta
Gourmet Pub
La Sandwicherie
Beach Barbecue
Cotorros
Guacamayas
Gaviotas
Picadilly Circus
Sky Massage
Spa
Spa
Spa
Location
Reviews
TripAdvisor Traveler Rating
Would not recommend or return
amandalS6136LT (Manchester, United Kingdom) on Nov 16, 2024
Our personal experience I saw all the negative reviews and now I wish i had taken notice This is not our first experience of this resort we came around 12 years ago when it was just the palms side and Ioved it so decided to give the suites side a try After the farce at the airport waiting nearly 3 hours to get through we got to our transfer When we arrived at our room there was a big gaping hole in the ceiling just outside our door i pointed this out to the bell boy who was with us carrying the luggage and he said that it was due to be fixed the next day Room was nice and big The next morning we went to see the concierge to book restaurant Can we book for tonight No sorry fully booked Can we book tomorrow night No sorry fully booked so we eventually booked for Sunday at the clay talay The concierge did say you can just walk in to the other restaurant on the resort with the exception of the klay talay and the Italian We tried on 3 nights to get a table at the walk in restaurant we arrived at 6 -30 to be told no table until around 9 -30pm or some not at all You cannot just walk in as they are always booked up Its constant queuing or waiting To top it all we were asked on arrival are you celebrating anything special Yes this trip is especially for my birthday Concierge on the only time we spoke to him asked the same and we told him On my birthday nothing absolutely nothing So why ask Going back to the issue with the hole in the ceiling outside our room 4 day's later we returned to our room to find workmen on scaffolding outside our door with a load of rubble on the floor We had to walk under the scaffolding to enter our room My husband complained to the concierge about it who said do you want to change rooms A bit pointless when we were leaving in 3 days but why did they even allocate the room to us in the first place The day before we left there was a whole workforce on our landing fixing drilling and painting this was ridiculous Would i return here or recommend it definitely not
Best trip ever!!
589cassidyv on Nov 15, 2024
I stayed here with my dad and my sister as a family vacation. First of all we loved this resort overall and would 100% come back. The grounds are stunning with many different photo opportunities and scenic views. Everything is well manicured and you can tell how much work is put into to making the resort look as beautiful as it does. One small negative to note before getting into all of the positives is: Upon checking in, we unfortunately were not given the rooms that we requested almost 6 months in advance. We did call prior and again were reassured they would do what they could to meet our request for 2 rooms next to each other, one with a king and one with 2 doubles. We ended up being given 2 king rooms next to each other & they brought up a “single bed” which was a cot and not comfortable. My sister and I ended up needing to share a bed which wasn’t ideal. Apparently they only have a very limited amount of rooms with 2 double beds (1 per floor), and they are given to larger parties first which I do understand, but I wish we had been told that sooner. That being said they did offer to switch our room later on in the trip, and provided us a late check out so all good. Now all of the positives: Staff is wonderful, they are all incredibly friendly and offer the best service ever. Even on the beach you’re not seated more than 3 minutes before a staff member offers to bring you a drink. The entertainment is incredible. Benjamin was there everyday of our trip and was a huge reason why our trip was as enjoyable as it was. He is fantastic and works so hard to make sure all of the guests are having a good time. We really enjoyed all of the pool side activities, clay pot painting, foam party, silent disco and more. Rooms and common areas like lobbies, bathrooms and restaurants are always pristinely clean & well decorated. There are always staff members around ensuring that everything is up to snuff. Beds are very comfortable. The pool on the balcony is amazing and we saw staff members cleaning them often. The food is amazing and the best food I’ve ever had while on a resort. Eat at the Italian restaurant, it’s incredible. One small thing to note with dinners is there are many a la carte options, however most of them do not require a reservation and will almost always come with a wait time for a table. We were very pleased with the shuttle system, there are signs at the stops that say wait times are 20 minutes however we were never there longer than 5 minutes waiting (and the resort was almost at full capacity). The resort is also very walkable if you’re not a shuttle person. Pool at seaside can be a little bit loud due to all of the entertainment and activities, however the pool bar closed at 5:30 so noise dies down after that if you’re not into the hype environment. The beaches are beautiful. The beach on seaside has many cabanas that were always available while we were there, no reservations required. There were staff there cleaning the rocks out of the ocean floor while we were there and the beach is very swimmable on the seaside side if you’re not interested in heading over to the palms side which has a nicer beach. If you’re thinking of staying here, do it! You will not regret it.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
