Overview
Discover Hideaway at Royalton St. Lucia, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBed™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. Hideaway guests are promised elevated privacy and a premium butler service plus extras which include afternoon hors d’oeuvres, exclusive á la carte restaurants, and personalized beach bags.
Adults only 18+
Other fees include
- Saint Lucia Tourist Accommodation Fee
- $6.00 USD per adult/per night (includes taxes) and $3.00 USD per teen (12-17)/per night
Check in
3:00 p.m.
Check out
12:00 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Concierge Service
- Personalized check-in and check-out
- Afternoon hos d'oeuvres served poolside
- Exclusive infinity pool and beach menu
- Fresh cold towels
- Lens cleaning service
- Exclusive bar and beach area with waiter service
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Jetted tub
- Seating area
- 24 hour room service
- A/C
- Coffee maker
- Concierge service
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Rain Shower
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Jetted tub
- Seating area
- 24 hour room service
- A/C
- Coffee maker
- Concierge service
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Rain Shower
Amenities
Lobby
Armadillo restaurant
Calypso Restaurant
Dorado Seafood Restaurant
Gourmet Marche
Gourmet Marche
Grazie Italian Trattoria
Grazie Italian Trattoria
Zen Restaurant
Dips Pool Bar
Hideaway Bar
Martini Mix Bar
SCORE Sports Bar
Pool Cabanas
Garden Gazebo
Wedding
Location
Reviews
TripAdvisor Traveler Rating
DO NOT GO. Save your money.
castillo1919 on Dec 13, 2024
If you're expecting luxury at Royalton Resort, think again. From the moment we checked in, it was clear this resort fell far short of its advertised standards. Instead of being welcomed into a serene, upscale environment, we were shocked to hear numerous arguments between guests and staff. It quickly became evident that these disputes were due to the abysmal customer service. Never in my life have I witnessed hotel staff yelling at guests (for issues that were the fault of the hotel)—it was both unprofessional and unsettling. The room we were assigned was a disaster. A strong smell of mold permeated the air, and visible mold spots (see pictures) were apparent throughout the space. To make matters worse, the toilet didn’t function, and upon pulling back the bed sheets, we found blood stains —a horrifying and unacceptable oversight. When we let the hotel know, we did even get a basic apology, let alone empathy. The elevator in both the hotel room and the main lobby was out of service during our entire stay, and despite informing the staff about my parents’ walking impairments, they were assigned a room on the third floor with no option to relocate to one that would not require the use of stairs. When we asked them to drive my dad to the restaurant (because their elevator did not work), the amount of times they rolled their eyes, and begrudgingly took him (and speeding unsafely) was beyond me. The lack of empathy and willingness to assist was appalling. Room service was a joke—it took four hours for any request to be fulfilled, and the mini-bar was never stocked (even after telling reception 2-3 times and being assured someone would fill it up). As for the food, it was so bland across the board, except for the Calypso restaurant, which was the sole bright spot in an otherwise bleak dining experience. We ended up going off resort to have food, and off resort the food is amazing (check out Matthews restaurant). So people on the island know how to use flavour, the resort intentionally chooses to not care about food tasting edible. The chef at the Zen restaurant and the vibe team were the only staff members who seemed to have any semblance of enthusiasm or know what it means to smile. Everyone else appeared utterly miserable to be there or to do their job, contributing to the overall oppressive atmosphere. Adding to the chaos, nothing at this resort worked. As mentioned earlier, the elevators were down and there was no functioning coffee machine at the Hideaway Lobby. As someone below said "unfortunately" was a common word used by staff because nothing worked. The entire property seemed plagued with issues, and the management's inability or unwillingness to address them was glaring. I’m genuinely baffled by any positive reviews I read here. Every guest I spoke to during my stay was equally dissatisfied and vowed never to return. Tip: Save yourself the stress and disappointment—Royalton Resort is not worth your time or money. It’s unprofessional, unorganized, and a far cry from luxury. Avoid at all costs. For Royalton staff reading this review. Please do not respond with a generic message. Do better and take this feedback and do something with it. People are complaining about the same thing, make the changes. Teach your staff a course on hospitality and customer service, pay them better so they are less miserable, invest in providing better food. Do better.
Amazing resort, can’t wait to return
Julie B on Dec 12, 2024
We came here to celebrate our 30th wedding anniversary and had to book just a few days ahead after Sandals cancelled our booking with 4 days notice. we were a little worried as some of the reviews here are mixed but we had nothing to be worried about. St Lucia is stunning, the resort is great with a great choice of restaurants , beautiful pools, a good beach and plenty of sun loungers. The quality of the food was really really good and the drinks are good. I loved the staff, all of them and I could listen to the lovely ladies on the Aquarius bar all day long, the staff work long hours and yes some are more chatty than others but they are all lovely people. The house keeping staff in block 2 were great, so yes, there were a few times I had to ask for something again but it was all good, the fridge in our room was topped up prob 11 out of 13 nights. Our room was in hideaway which was lovely and the Dorado restaurant had great breakfast and dinner choices .We were so chuffed when we came back to our room on our anniversary to find a bath had been drawn and there were rose petals around the room with a card and wine. `this was such a lovely touch and we were really surprised. `there are some ares, particularly maintenance that could be improved, paint wiped on doors, some really bad locks on doors , the lift not working , and improving these bits would make the resort 5/5 but there was nothing here that remotely bothered us on our stay and we felt really well looked after the whole time. I would return back in a heartbeat and hope we can one day.
Vacation Offers
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Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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