WestJet Advises Public of Increase in Reported Cases of Paid Online Advertisement Scams

WestJet is advising the public of an increasing number of reported cases related to paid online advertisements using the WestJet name to advertise fraudulent contact numbers for WestJet’s Contact Centre.

“While similar to the common misdial trap which takes advantage of those who accidentally misdial WestJet’s phone number, scammers are now using paid social media and search advertisements which direct a victim to a fraudulent phone number impersonating WestJet. The objective of these calls is to gain access to the caller’s personal information or credit card details,” said Robert Antoniuk, Chief Safety, Health & Environment Officer, WestJet. “We are asking the public to remain vigilant and to only contact WestJet through the methods listed on our website.”

WestJet is reminding guests to double-check any advertised phone numbers at www.westjet.com/contact before dialling. Please be aware that while it is common practice for a WestJet agent to ask a guest for their WestJet Rewards ID, the airline will never ask for further information such as an account password.

For anyone who suspects they are a victim of fraud related to their WestJet account, please file a report with the Canadian Anti-Fraud Centre and contact WestJet at 1-888-WESTJET (1-888-937-8538) or TTY 1-877-952-0100 to advise us.

Additional information on common frauds and scams targeting WestJet guests, including paid ads, phone scams, free flight giveaways, and misdial scams can be found on the airline’s advisory page under ‘scams’.