Inflight receipts

For onboard Internet purchases, an e-receipt was sent to the email you used to sign in. If you are unable to locate your e-receipt, please contact Panasonic, our Internet service provider, by email at customercare@panasonic.aero or toll-free at 866-663-5054. 

If you rented a tablet onboard and would like to obtain a copy of your receipt, we can help you with that. If your receipt cannot be found online please contact us.

Find my receipt 

Receipts will be available within three to 10 business days following your flight.

Tips for retrieving your online receipt:

• Cardholder name: You can either provide your first or last name but cannot use any spaces or special characters such as hyphens. For example, “Jackie Miller-Dawson” can be entered as “Jackie” or “Miller” or, “Dawson.”
• Departure city: This field is optional. If you leave it blank it will help broaden your search. If used, you can enter the airport code, the city name or select a choice from the drop down menu.
• We recommend expanding your flight date range to accommodate at least one week prior to your departure and one week after your arrival.
• If you made a purchase using a pre-paid credit card, you can enter a portion of the name on the card. For example, A Gift for You can be entered as “Gift.”

Please contact us if you are unable to retrieve your receipt or have a question.

For onboard duty free purchases, a receipt was provided at the time of purchase. If you are unable to locate your receipt and require a new one, please contact DFASS® Canada Company at 877-553-3277 or email customercare@dfassgroup.com.

If you upgraded to Premium while on board and would like to obtain a copy of your receipt, we can help you with that. If your receipt cannot be found online please contact us.

Find my receipt

Receipts will be available within three to 10 business days following your flight.

Tips for retrieving your online receipt:

• Cardholder name: You can either provide your first or last name but cannot use any spaces or special characters such as hyphens. For example, "Jackie Miller-Dawson" can be entered as "Jackie" or "Miller” or, "Dawson."
• Departure city: This field is optional. If you leave it blank it will help broaden your search. If used, you can enter the airport code, the city name or select a choice from the drop down menu.
• We recommend expanding your flight date range to accommodate at least one week prior to your departure and one week after your arrival.
• If you made a purchase using a pre-paid credit card, you can enter a portion of the name on the card. For example, A Gift for You can be entered as "Gift."

Please contact us if you are unable to retrieve your receipt or have a question.

Upon the completion of your online pre-purchase order, an e-receipt was sent to the email address you provided at the time of your purchase. If you are unable to locate your e-receipt please contact prepurchase@westjet.com.