All inclusive

Barceló Maya Palace

Quintana Roo 5.0

Overview

Located on Riviera Maya’s finest beach, the AAA Four-Diamond Barceló Maya Palace is an all-suite, 24-hour, all-inclusive resort perfect for families and couples alike. The resort features six restaurants, five bars, three pools, a water park, and more. Guests also enjoy full access to Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial, and Barceló Maya Tropical. Premium Level accommodations feature the best location guaranteed at the Resort, unlimited access to specialty restaurants (upon availability) and much more.  Live up to more at Barceló Maya Palace.

 

*This hotel is available from both Cancún International Airport and Tulum International Airport.*

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

756

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 5 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV

Junior Suite Pool View Premium Level
484 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 5 guests in the room
Junior Suite Pool View Premium Level
484 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Premium Level Amenities:

·         Private check-in/check-out

·         Early check-in and late check-out (subject to availability)

·         Concierge service

·         Upgraded room amenities

·         VIP mini-bar

·         International bar available at the Premium Level Lounge

·         Unlimited à la carte restaurants (upon availability)

·         Bottle of sparkling wine & welcome amenities in room upon arrival

·         Free internet access in business centre

·         Access to VIP area in the disco

·         20% off spa and beauty salon

·         Pool towels in room

Junior Suite Ocean Front Premium Level
485 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 5 guests in the room
Junior Suite Ocean Front Premium Level
485 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Premium Level Amenities:

·         Private check-in/check-out

·         Early check-in and late check-out (subject to availability)

·         Concierge service

·         Upgraded room amenities

·         VIP mini-bar

·         International bar available at the Premium Level Lounge

·         Unlimited à la carte restaurants (upon availability)

·         Bottle of sparkling wine & welcome amenities in room upon arrival

·         Free internet access in business centre

·         Access to VIP area in the disco

·         20% off spa and beauty salon

·         Pool towels in room

Family Junior Suite
1012 square feet
  • 1 king bed, 2 single beds, and 1 sofa bed
  • Garden view
  • No more than 5 guests in the room
Family Junior Suite
1012 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV

Suite Ocean Front Premium Level
1367 square feet
  • 1 king bed
  • Oceanfront
  • No more than 3 guests in the room
Suite Ocean Front Premium Level
1367 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Premium Level Amenities:

·         Private check-in/check-out

·         Early check-in and late check-out (subject to availability)

·         Concierge service

·         Upgraded room amenities

·         VIP mini-bar

·         International bar available at the Premium Level Lounge

·         Unlimited à la carte restaurants (upon availability)

·         Bottle of sparkling wine & welcome amenities in room upon arrival

·         Free internet access in business centre

·         Access to VIP area in the disco

·         20% off spa and beauty salon

·         Pool towels in room

Amenities


Location

Address
Ctra. Federal Chetumal - Km 266., Puerto Juarez, Quintana Roo, Mexico
80 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Couples visit Palace 1/24-2/5

rickreimer on Feb 08, 2025

Very nice but expensive. Food was very good but bar was very crowded. Beach and pool area were both nice and all employees friendly. The Palace pool and beach area did not have enough beach chairs. ...

TripAdvisor users rated this property 4 out of 5

One area needs serious improvement!!

Lorna M (British Columbia, Canada) on Feb 08, 2025

Very good resort , went for 2 weeks, had ala carte reservations every night seemed easy to make but I imagine part of that had to do with having 2 people in the party. Really enjoyed La Brasserie and went ...4 x , also tried La Comedie ( up charge applied) at the AO La Comedie, it was VERY good, I would have tried some of the others but they do limit the purchase of dinners there based on the occupancy of AO . Staff are great have nothing negative to say about that, room was v. nice, clean, no mold that I saw, blew a breaker once with hairdryer but it was fixed quite quickly. Grounds are v. clean and beautiful. My negative is the same as many have expressed the” sun lounger situation “ I got up at 5:30 - 6:00 to be at the adult pool and got a lounger and cabana ( cabana is rented) but if you slept until 6:30 you would have been out of luck ( there was always a line of people ahead of me for cabana rentals so people start early) I did this for the first maybe 5 days and then thought it was ridiculous. So I spent the rest of my time on the beach, which was still early maybe by 7:00-800 if you wanted a certain area, ( I did see people come later in the day that had to sit on the sand) . This situation is frustrating and should not continue something has to be figured out so that you can only reserve as many loungers as you have people in your party, I don’t pretend to have the solution, but surely there is a way. I know if I was expected to sit on the sand I would have been irritated no matter what time I showed up at. I have been to many AI resorts and the Barcelo Palace once before and have never had this experience not to this degree , this does need addressing! I enjoyed my stay ! however we as a large family unit are thinking of taking a family holiday and I will be following reviews to see if the lounger situation improves. Barcelo please take reviews seriously and figure this out.

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