Overview
Experience travel with greater meaning at the new JW Marriott, Anaheim Resort. Located in Orange County, this luxury hotel is designed to uplift the soul and enrich the body, spirit and mind. Enriching experiences are around every corner, from Disneyland® Resort to Anaheim GardenWalk and other popular attractions. Multiple social spaces and amenities are crafted to bring people together, including a JW Garden, yoga and Zen room, expansive fitness center and an outdoor swimming pool. Savor distinctive cuisine at the signature restaurant, or ascend to the rooftop bar and lounge to enjoy stunning views of the nightly fireworks show.
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
466
Inclusions
Rooms
- 1 king bed, and 1 trundle bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, and 1 trundle bed, or 2 queen beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Seating area
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- TV
Amenities
Lobby
Parkestry
Garden at night
Pool
Location
Reviews
TripAdvisor Traveler Rating
Extremely disappointing experience with JW Marriott
Juliet C on Dec 17, 2024
My experience as a guest of honor at JW Marriott Anaheim Resort for our family friends’ 50th-anniversary celebration was deeply disappointing. What should have been a joyous and memorable milestone was marred by the hotel’s failure to deliver on a fundamental and specific request: properly preparing the filet mignon for all guests. Our hosts had clearly communicated their expectations to the party planning staff, specifying that the filet mignon be cooked medium-rare and seared. However, on the day of the event, what we were served was far from acceptable. The filet mignon was overcooked, tough, and unpleasant to chew—completely overdone to well-done. Several guests complained that the filet mignon steaks were inedible; they could not even eat the steaks. Many guests shared similar sentiments about the meal after the event, but of course, no one wanted to vocalize their dissatisfaction during the celebration out of respect for the hosts and the occasion. What made the situation even worse was JW Marriott’s dismissive and unprofessional handling of the matter. When our hosts approached the staff afterward to express their concerns, the hotel denied any wrongdoing, claiming that the filet mignon steaks were cooked properly, and claiming no complaints had been made during the event. It’s absurd to suggest that guests should have raised issues with staff at the party itself—doing so would have been inappropriate given the nature of the occasion. Instead of acknowledging the feedback and taking responsibility, JW Marriott’s representatives chose to dismiss it, leaving our hosts frustrated, disheartened, and emotionally distressed. For a hotel of JW Marriott’s stature to fail so spectacularly at both execution and accountability is very disappointing. This wasn’t just about a meal—it was the centerpiece of a once-in-a-lifetime celebration, and their inability to deliver on such an important detail left a bitter impression on everyone involved. I can’t recommend JW Marriott Anaheim Resort for hosting or planning any special event. Their lack of care, attention to detail, and refusal to take ownership of their mistakes make them unfit for occasions that demand professionalism and respect for their clients’ expectations. This experience has left us—and especially our hosts and family friends—with an indelibly negative memory of what should have been a joyous celebration.
DANIELA
yazan h on Dec 17, 2024
A very helpful Desk person named Daniela gave us a very warm welcome to the wonderful hotel, assisting us with tickets to nearby events and different activities within the hotel. She was a shining star in the hotel. Very much enjoyed our time.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
