Overview
Grab your swimming trunks and suntan lotion and head over to Jamaica where a new Moon awaits you. Moon Palace Jamaica Grande offers everything you and your family need for an unforgettable family vacation. If you're looking for a new experience, we have tons to offer, starting with countless tours around the island, and all-inclusive service to help make your stay at Moon Palace Jamaica Grande nothing short of amazing.
Check in
4 p.m.
Check out
11 a.m.
Rooms
705
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Smoke-free
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, and 2 double beds
- Partial ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Coffee maker
- Mini-bar
- Smoke-free
- Some rooms have balconies
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Family Deluxe Category:
24-hour room service with kid friendly menu and turndown service. Welcome amenities for families, Xbox/DVD player in the room, Selection of Xbox games upon request, selection of DVDs upon request, fun in the sun bucket kit, L’Oreal Kids bath products, in-room family guide with activities schedule.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Honeymoon Suite ammenities include;
- Private beach lounge chair area with waiter service.
- Welcome bottle of wine.
- Liquor dispenser with premium, upgraded brands of liquor.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- French balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Amenities
Lobby
Pool
Waterpark
Watersports
Fitness Centre
Spa
Piano Bar
Pier 8
Momo
Buccaneers Reef
Location
Reviews
TripAdvisor Traveler Rating
Started great but lack emergency preparedness to deal with disaster
IamNoypi (Surigao del Norte Province, Philippines) on Jul 13, 2024
Our trip started great. Most of the staff work their hardest to try to please their guest. There are some staff that are very stiff and unapproachable. Management team like Bruce showed stellar customer service. Service and food went downhill during and after the hurricane. I have to say that staff and management working during those times were great. They tried their best to accommodate the needs of their guest, however I would look at Moon Palace of not providing enough resources to accommodate their guests on a disaster event. Moon Palace is a multimillion dollar hotel industry. They have resorts and hotel in Mexico, Europe (Baglioni), Jamaica and Dominican republic. Setting aside funding for disaster preparedness should be part of their budget. From what I have seen there were no planning that took place. Or they may have plan but they can not execute it due to lack of resources provided by Moon Palace. Come on Moon Palace with the million of dollars of revenue you get from the hotel and the membership you cannot provide enough resources for your guests. The night before the hurricane due to lack of staffing the sheltering process took hours. It was so unorganized, there were yelling, shoving in a hot, cramp space. Food is terrible, lines take hours and by the time you reach the food it run out. The best food we can get fot 2 days were chicken nuggets if it does not run out. The night of July 4th the lines was long, were talking hours and we ended up with 1 roll of bread and a spinach with no dressing for dinner. There are so many guests did not get their dinner that night. We were charge $200 emergency rate per night. I felt sorry for guests that were paying full rate. During those time, there were no electricity on most areas, no wifi, no AC, no water most of the day, elevators are not working. Imagine yourself climbing 15 floors on hot humid temp. Felt sorry for those that have kids and strollers. Most of the guests cant wait to check out and since there was no electricity, they have to pack in the hot dark room. Moon Palace should refund all guests on those days as their vacation turned to nightmare!
Hotel has steady gone downhill
aphidity (Brooklyn, New York) on Jul 12, 2024
This was hands down the worst experience I’ve ever had at this hotel and I’m a regular soon to be someone who never visit again and I’m a member. We were a group of 27 people and unfortunately was there during the hurricane. While a hurricane hitting isn’t their fault, how it was handled was. There was absolutely no communication!!!!! We had to go to a shelter the night prior at 10pm and it was total chaos. We had to sleep on beach chairs. The food was lacking and not properly cooked. How do you serve raw chicken nuggets knowing children would be eating it. The fact that people had to pay $200 each night if their reservation was up during the hurricane is inhumane and robbery. Where were they to go? Would you throw them out in the hurricane if they refused to pay? Airports were closed flights were canceled. The generators kept going out. If you know anything about generators you have to test them continuously even when not needed and I don’t believe that was ever done. Building 2 needs to be seriously renovated. The day following after the hurricane only the buffet was open imagine the line to get food. Only one bar open imagine the line to get something simple as water! I wrote management in the member side no response. It’s a damn shame but this hotel or membership won’t be receiving any more of my money unless some accountability is taken and some offering is made to the guests affected.
Vacation Offers
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Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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