Overview
The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.
Resort fees include
- The resort fee of $35USD per adult, per night plus tax is no longer included and must be paid locally. Resort fee and inclusions subject to change without notice. See Front desk at check-in for details.
- On-property bird watching boat tour
- Use of bikes to tour the property
- Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts (Some services are subject to schedule)
- $20 Credit for Sweet Spot per room per stay
- $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
- $40 spa treatments credit per room per stay
- *Some restrictions may apply
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
401
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- 1 king bed, or 2 queen beds
- Water Canal View
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Water Canal View
- Located on floors 1 to 2
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
**This room does not include any meals or drinks.**
Amenities
Aerial view
Exterior entrance
Reception
Beach pool
La Laguna pool
Adult pool
Adult pool
Aqua Beach Club pool
Maykana Beach Club aerial view
Maykana Beach Club beds
Cielo roof top area
Hix Bar and Lounge
Cafe Maya
La Cantina terrace
Brisas Restaurant
Brisas Restaurant
Bassano Restaurant
Fuego Restaurant
Gaia Restaurant
Tauro Steakhouse
Ki Bar Korean BBQ
Kids Club
Kids Club Balam at La Laguna
Gym
Gym
Spa
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Not great Fairmont!
nicolabX1270HY on Dec 26, 2024
Where to start. We arrived to spend Christmas here at the Fairmont. 1. Airport transfer which was prebooked with the Hotel dogs not turn up for almost 2 hours. Just not acceptable at all. Especially for Families. 2. The resort had made zero effort in the restaurants for Christmas. Nothing on tables. No crackers. No Decorations. Nothing. Really pretty sad. 3. Buildings are old and worn. And In a state of disrepair all over the resort. 4. Pool areas are grimy and staff leave empty plates and dishes around well after food is finished. Most days I've had to actually ask staff clear stuff away. To avoid being dive bombed by birds. And flies. 5. Food in the restaurants awful. Bad tasteless Mexican food. Such a disappointment. I mean it's in Mexico! Terrible Italian food too. Fuego was a restaurant built on 'gimmick'. Trying hard to be 'kooky'. But a tough cut of steak with half a griddled onion is just that. Bad steak with an onion. No sides. Just an onion. What madness! Tauro was however - delicious. A great environment. But again. Dinner on Christmas day. And nothing to differentiate from any other day. Very poor. 6. Staff were friendly. But too few. So service levels were pretty bad. 1.5 hours for fries on the beach..... 7. Limiting and badly put together menus. La laguna was terrible. We flew from the UK. And travel globally.. And often. And to be brutally honest this is a 3 to 4 star at best. The redeeming feature is the lagoon and mangroves. Which you can see by boat..... Definitely book that. As it's peaceful and informative. Definitely the highlight of the stay.. Long and short. I'll never return. And I wish I'd stayed home. Sorry Fairmont. You need to raise your game. Substantially.
FAIRMONT MAYAKOBA5 STAR+
T5544ATjohnh (Sammamish, Washington) on Dec 25, 2024
This was our second year in a row and it was SPECTACULAR! It’s so difficult to repeat an incredible experience, but we did. We spent a couple months planning our trip, starting with Zulemy in reservations, who did an exceptional job from start to finish! She was super responsiveness, professional and a delight to work with! Irene was our “go to” person and she was AMAZING!!! She was our person last year and took care of everything: reservations, offsite trip planning, superb recommendations for restaurants, available on literally a moments notice for anything on property, coordination with the other staff for our extensive and sometimes changing needs! Irene is wonderful, she truly made our trip as special as it was. The overall property is magical. Waterways everywhere, incredible landscaping, beautifully decorated for Christmas, stunning pools, 5 star spa and workout facility, first class rooms, nice beach and much more. Our favorite restaurants were Tauro Steakhouse, La Laguna for dinner and brunch, Saffron and Cielo at the Banyon Tree hotel, Zapote at the Rosewood(best Churros by far)and Cielo roof top bar for drinks before or after dinner. We played golf twice and it’s equal to any place I’ve ever played(wish I was a better golfer)(recommend a caddy as he saved me multiple times). Eduardo the waterway boat captain was the greatest, housekeeping perfect and the pool was the best! What a wonderful time and we can’t wait to return
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