Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Beach
Select Club Beach Section
Pool
Bee Child Sculpture
Bee Child Sculpture
Jungle Venue ($)
Salvia Restaurant
El Tempo
Riviera Restaurant
Santo Taco food truck
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Ecological experience to remember
Maclean K on Mar 22, 2025
Absolutely tremendous. The resort is just what it’s billed as - an ecological experience - and if that’s what you’re looking for it will not disappoint. We mostly ignored the pool activities and focused on... the river, cenotes, Mayan ruins, nature walks, and copious wildlife - if this is what you enjoy you’ll never be bored. The staff guides are wonderful, patient and helpful, and always made our son feel special. The guided swim tours of the Jade River and Cenote are not to be missed - we did both several times over, and would have happily done more. I have seen that it’s difficult to book the a la carte restaurants, and I’m sure they’re worth it, but traveling with a picky kid, the buffets were easier, and we found the quality mostly pretty good. Honestly, the best food on the resort is the Santo Taco bar, which was consistently excellent. The Italian buffet seems to be most popular but we found the Mexican buffet tended to be the best for us, and most fun at breakfast with the mariachis. The beach is not a stereotypical mile of undisturbed white sand, but we enjoyed the more natural and varied character, and more wildlife that comes with it. And yes, there’s still plenty of soft sand! The rooms are fine. We found our balcony was a great place to watch the monkeys and iguanas, but otherwise didn’t really feel much desire to hang out much “at home.” The minibar was constantly stocked and the cleaning staff did a great job every day. My one gentle criticism would be construction noise, which was loud to the point of headaches in one buffet, and also immediately adjacent to the Cristal cenote, which dampened the experience somewhat. But these are quibbles; we loved our week and would very much like to come back soon.
One of my best holidays ever !
Kimberlyy-as on Mar 21, 2025
When I was looking for an all-inclusive hotel for my first solo trip in Latin America, Sandos Caracol caught my eyes thanks to its luxuriant nature, the cenotes on site, the animals, the ruins, etc... And ...it didn’t disappoint. This is a wonderful place with so much to do ! The room was spacious and clean and it was so pleasant to enjoy the wildlife and the nature. The Select club swimming pool is perfect to relax and the main one is great if we want more ambiance. I also enjoyed walking at the beach, discovering the ruins and watching the evening shows. Besides, cocktails and food were great ! There was a lot of choices at the buffets. Most of the A la carte restaurants were delicious. The Japanese restaurant was a real show ! But what particularly impressed me at Sandos Caracol was the staff. They are amazing ! Luis at the reception of the Select Club welcomed me with a great smile and was so helpful. His great energy was contagious, even if I was exhausted as I arrived late at the hotel. The waiters Juan, Pedro and Zargue were really friendly and made my meals more enjoyable. The eco activities team was incredible. I enjoyed swimming at the main cenote with the turtles and talking to Diego, who gave me great advice. I also did the romantic boat ride with the kind Mariana. The nature was beautiful and relaxing and she is a great guide. We had a great time ! And I finished my stay with the sensory activity with Ruben. It was a fantastic and unique experience! Really different from what I could have expected and Ruben was a great narrator and super friendly. Finally the bellboy Jose helped me a lot when I was waiting for the transfer to the airport. I would have loved to extend my stay in Sandos Caracol, but unfortunately I couldn’t. I definitely recommend that hotel for people who love nature and I hope one day I will come back. This place made my holidays unforgettable ! Thanks a lot Sandos Caracol team !
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