Active Advisories
Please note that the water park will be closed every Tuesday for routine maintenance. However, during holidays the water park may stay open.
There will be lobby work beginning May 13 for approximately 5 weeks. During this time, a wall will be installed in the work area.
- The Concierge area will be relocated to the two desks in front of the reception, along the mural wall.
- The reception will operate as usual.
- Guest access will be redirected to the rear side of the lobby, through the Bar Elefante terrace.
- The Seek & Go desks, bellboy stand, and scooter and taxi points will also be relocated.
All efforts will be made to minimize any impact to guests during this time.
Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
The number of a la carte reservations are now based on length of stay – details provided at check in, please see hotel for details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Beach
Select Club Beach Section
Pool
Bee Child Sculpture
Bee Child Sculpture
Jungle Venue ($)
Salvia Restaurant
El Tempo
Riviera Restaurant
Santo Taco food truck
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Fantastic holiday in a wonderful hotel
Mich407 (Nottingham, United Kingdom) on Jun 04, 2025
We first visited this hotel in 2014 and we had such an amazing holiday we decided to visit it again. We had paid for a Select Club (Adults only) Superior room but when we arrived we we were bitterly disap...pointed to find that it overlooked the car park! My husband went to the reception desk to ask them to move us but one of the female staff was quite rude and said that we had got the room we had paid for!! However he was very persistent and was told to come back in the morning before 9am and they would see what they could do. After being woken up at 5.30am the next day with buses, taxis and golf buggy's going backwards and forwards, we decided to talk to the concierge, Xjavier who was extremely understanding and got us moved to a lovely room in a quiet part of the resort. The room had a really good layout, was extremely clean and had the biggest most comfortable bed that we have ever slept in. Apart from the initial problem we thoroughly enjoyed our stay. We were surprised that it was extremely quiet but it suited us much better. The only downside was that they had closed the Italian a la Carte and the Mexican buffet, I presume due to the lack of guests but you could easily book to get into any of the other restaurants without any problem. We probably enjoyed the Mediterranean Restaurant the most where the food was delicious and the lady maitre de always gave us a very warm welcome. I was very impressed with the Teppanyaki restaurant as I'm vegetarian and the lady chef cooked my rice, tofu and vegetables before putting any meat or fish on the hot plate. It sounds simple enough but restaurants at other hotels have not had a clue. With regard to the other places to eat they all offered a good selection of food, which was delicious and the staff were all fabulous, nothing was too much trouble and they were always extremely courteous, polite and were always smiling. We loved the Select Club pool and restaurant where the staff were excellent and the Select Club Beach Bar where Jesus (who has a great sense of humour) looked after us when we needed a bit of respite from the heat in the afternoon and we would have a few games of pool. Early evening we would relax in the reception bar and looked forward to seeing Rubicel who was such a great character and again really looked after us. The entertainment was mainly low key with various shows in the theatre and an amazing show around the cenote. Later in the evening there would be either a Mariachi or Latin band, all of which were fabulous especially if you like dancing. I must mention Morgan at the Theatre Bar who was absolutely lovely and kept us very happy with Havana Rum in the evenings. The beach party is definitely worth a visit with a fabulous band (not too keen on the saxophone player that comes on first though!) There is also a night club which opens from 11pm to 1am but we were always to tired to go after all the dancing. My husband had a few days scuba diving with the onsite dive centre, Scuba Libre which he thoroughly enjoyed. The man who seems to run it was extremely nice and nothing was too much trouble. The other things you must try in this resort is swimming in the amazing cenote, strolling along the beautiful white sandy beach, walking to the Mayan ruins and sun square, gazing up at the sacred tree and just enjoying the amazing wildlife. Its just heaven...
Great place
loo k on Jun 03, 2025
It is a great place to go with kids, beautiful, efficient and simple. In the kids area there is a guy named Ignacio who is kind with both kids while watching out for them and parents while explaining thing...s if you've never been here before, definitely someone who is helpful in the organization. You will have a blast.
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