Family of 5

Sandos Caracol Eco Resort

Playa del Carmen 4.0

Overview

Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation. 

Added value

Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort.  Guests of either property have access to the services and amenities of both properties.  Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included.  Additional restrictions apply, please contact hotel front desk for full details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

955

Rooms

Pool View Superior
  • 2 double beds, or 1 king bed
  • No more than 4 guests in the room
Pool View Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Select Club Superior room
  • 1 king bed, or 2 double beds
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Superior room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Small business center
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates. 

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liquor bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Select Club Deluxe room
  • 1 king bed, and 1 sofa bed
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Deluxe room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liqueur bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Eco Family Superior
  • 1 king bed, and 1 bunk bed
  • No more than 4 guests in the room
Eco Family Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Suite
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Penthouse
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Penthouse
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Pool Viewr 1 Bedroom
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Pool Viewr 1 Bedroom
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities


Location

Address
Carretera Cancun, Chetumal Km 295, Playa del Carmen, Mexico
51 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Face Painting

COLPOP (SAUK CITY WI.) on Nov 02, 2024

Margot and Fabiola were fantastic artists painting our faces to celebrate dia de muertos ! They are so friendly, funny and personable to work with!. We loved being with them and learning about their culture!! They were patient and meticulous in painting our faces and attentive to the details.

TripAdvisor users rated this property 2 out of 5

Read and believe the negative reviews!

Remco W (Scarborough, United Kingdom) on Nov 02, 2024

Our stay at the Sandos Caracol was a tale of two experiences. I did read the reviews before booking and I wish I had taken better care, instead of, for instance, reading the management's responses. From what I can gather, management is very much to blame for what is happening to this resort. It seems to be run down on purpose, and perhaps getting ready for a purchase. Like other reviewers in October, we also had no hot water for the entire duration of our stay. It transpired that the staff, who kept telling us that it would be fixed tomorrow, got lied to just as much as we did. Midway through our stay, they changed the lie and said it had been fixed. This was obviously not the case. The food is just about okay. As many have pointed out, a-la-carte restaurants get booked up really fast due to a very strange reservation system. I believe there is a hierarchy system in place where people who have upgraded get to book early. I can't substantiate this claim but it's rather odd that in certain more popular restaurants, there's a lack of certain wristbands. Only the upgraded wristbands can be seen in those restaurants, and it was nigh-on impossible to book via the app. In addition, many restaurants were often closed, which means we had to resort to the international buffet, which has all the airs and graces of a university refectory. The food quality leaves plenty to be desired. Most food was either cold or lukewarm at best. With regards to reheated deep-fried shellfish, for instance, this is rather worrying. We loved the location and the theme of being in and around nature and wildlife was fantastic. Staff did their best, some were very good and other just tried but overall, they were friendly and most entertainment was of a good to very good standard. All in all, it is impossible to recommend this hotel as I do not believe it is up to the standard it is said to be. I think there are either failings of management or the place is being lined up to be sold.

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