TripAdvisor Traveler Rating

Karla and Aurora at the aqua park were great with the kids and did crafts and made bracelets! Thank you so much! Have been to several resorts before and this one is by far the best for kids and so much to ...do. Big water slides are closed right now but fingers crossed they open before we leave.

Karla and Aurora were amazing! Such fun activities! Our kids loved them. They spent most of the day on the slides. We will definitely be back! It was our birthday and the staff here showed us such a good t...ime. They made us feel special and we had such a good time!

Mariana was fantastic with our children teaching them about the animals at the petting zoo, feeding the pigs, bunnies, donkeys, and loved naming and planting a tree. They will remember their trip to Sandos... Caracol Eco resort for many many years to come.

This resort is absolutely beautiful ??!! I was here for a wedding and the salon ladies did an AMAZING job. My skin and hair have never looked more beautiful. The service was top notch and I will definitely... come back to the spa before leaving. Fabiola and Julisa were my friends and my stylists.

First I want to say that our experience is that of two couples, a friend’s holiday. So our trip was not a family trip. This resort caters to families, and I wouldn’t recommend it for adults. We did stay in... the Select Club area, which is adults-only, but basically everywhere else in the resort is packed with families. If you are looking for a quiet getaway, or something with a night life, this is the wrong resort for you. The Select Club has a separate, adult only pool, which was usually pretty quiet, until the partiers arrived. That’s just something you can’t plan for, so no fault of the resort. This area also has its own restaurant for breakfast and lunch, That said, the breakfast service is terrible. Expect to be sitting down for breakfast for an hour or more, plan for 1.5 hours . The fastest we ever got our food was 1/2 hour, and that was when we went very early in the morning and ordered immediately. There is no buffet here except fruit, yogurt and oatmeal. Other than that you must order from the menu, and wait, and wait, and wait….. In the evening this restaurant is no longer part of the Select Club, so after about 5pm you can expect the excited chatter of children lining up for the dinner a la carte. And the restaurant is RIGHT beside the pool. Look up La Jungla on the website (that’s what they call it during the day) and you will see how close the pool is. Being a Select Club member also gets you access to a private beach area with beach beds, hammocks and a separate bar and building just for members. Our bartender Victor, was great. Speaking of a la carte, all the reviews on Trip Advisor are correct. It is next to impossible to get an a la carte reservation, especially if you want the popular dinner hour times. Yes, you must stay up until midnight, use the “app” (which is actually just the website), and hope to get lucky. If you try for a very early or very late reservation, as we did, you may have luck. We were able to get a 5:30 reservation at Riveria (Mediterranean) on our friends birthday, and the food was delicious and the service fantastic. We also had an 8pm reservation at El Templo (Japanese) which was entertaining and tasty, although quite salty. The buffet options are pretty good, we liked La Toscana for dinner, but found their lunch buffet to be lacking. The international buffet at Laguna was a much better choice for lunch. Much more choice available, and this is a much larger restaurant. Our favourite breakfast spot was Las Mascaras, the Mexican restaurant. We had late night tacos at El Nido, and this was probably the worst food we had. Literally just meat on a small tortilla wrap. We asked for salsa and were given a very spicy green sauce (salsa does mean sauce in Spanish). So, pro tip: ask for Pico de Gallo. It’s very, very good, and probably what you would be expecting when you think of salsa in North America. The tortilla chips are fresh and good, so if you go to El Nido, I’d recommend tortilla chips and Pico de Gallo. We tried out the water slide pool area, which was fun and actually quieter than we expected. We also spent a morning at the Tortuga Pool, which was small, but quiet because it was raining off and on that day. The washrooms there are not great, could definitely use some service. We did not spend any time at the main pool. Our room was VERY dated. The furniture is old and scratched up and in not great condition. The room was clean-ish, as long as you didn’t look under the bed or pull out the bedside table (which we did to plug in our devices). Lots of dust. The tiles were mis-matched, they had obviously done some repairs but didn’t have the same tiles anymore. The washroom was okay, but the toilet area was super tiny. Honestly, I have no idea how a larger person would get in there. I think they would have to remove the door off the hinges. The door opens into the room with the toilet, so you kind of have to shimmy around to get the door closed. We had requested a king size bed on booking, but we got two doubles. The balcony is useless. It’s tiny and has no chairs, so all you can do is walk out, look around and go back in. Our view was of the jungle, which was pretty, and we got to see and hear birds and monkeys. Speaking of animals, there are lots of animals around! Spider monkeys, Coatis, Great-tailed grackles, Chachalalaca, turtles and more. The staff were great, very friendly, we had no complaints at all. Suggest you bring pesos from home rather than changing money at the hotel, as it’s a bit touch and go if they will have change when you need it. We tipped always, and I’m sure it was appreciated. Activities: we borrowed bikes to ride. There is only one area near the back of the resort on the way to the ruins that you are allowed to ride. You MUST have sneakers or you cannot borrow a bike. Don’t even think about water shoes as a substitute. We took part in the Sensory Experience, which was okay, not a must do. We swam in the cenote, which was really nice, peaceful except for the construction noises. They were working on the main lobby bar when we were there, so that was going on the whole time. We paid extra for the Fire Show, which included dinner . The food was very good, and we had a table inside the circle to watch the show. And everyone watched us eat, LOL. But I’d say that was money well spent. It was 2000 pesos each, or $50 USD/pp. There was a “White Party” on the beach on one of the nights, which was a lot of fun. We did not go to any of the other evening shows. We had planned to borrow kayaks but it was too windy the whole time we were there. A couple of tips: bring water shoes if you want to go in the ocean. Bring bug spray. I saw that tip and ignored it, and paid the price. Bring After Bite, or comparable in case you do get bitten. They sell something similar at the shop at the resort for $32 USD for a little tube. Same thing you would buy at Walmart for $6 CAD. Bring immodium and Pepto Bismal just in case you do get ill. My husband did have a day when he was very unwell.