Moon Palace Jamaica
Ocho Rios 5.0
Overview
Grab your swimming trunks and suntan lotion and head over to Jamaica where a new Moon awaits you. Moon Palace Jamaica Grande offers everything you and your family need for an unforgettable family vacation. If you're looking for a new experience, we have tons to offer, starting with countless tours around the island, and all-inclusive service to help make your stay at Moon Palace Jamaica Grande nothing short of amazing.
Check in
4 p.m.
Check out
11 a.m.
Rooms
705
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Smoke-free
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, and 2 double beds
- Partial ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Coffee maker
- Mini-bar
- Smoke-free
- Some rooms have balconies
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Family Deluxe Category:
24-hour room service with kid friendly menu and turndown service. Welcome amenities for families, Xbox/DVD player in the room, Selection of Xbox games upon request, selection of DVDs upon request, fun in the sun bucket kit, L’Oreal Kids bath products, in-room family guide with activities schedule.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Honeymoon Suite ammenities include;
- Private beach lounge chair area with waiter service.
- Welcome bottle of wine.
- Liquor dispenser with premium, upgraded brands of liquor.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- French balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Amenities
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- "The Playroom" Kids Club
- Wired Teens Lounge
- Children ages: 4 to 17
Type | Amenities | |
---|---|---|
Loud Bar | Bar, Lobby bar | |
Martini bar | Bar, Lounge | |
Nightclub | Nightclub | Dance floor |
Loud Bar | ||
Type | Bar, Lobby bar | |
Amenities | ||
Martini bar | ||
Type | Bar, Lounge | |
Amenities | ||
Nightclub | ||
Type | Nightclub | |
Amenities | Dance floor |
Check-out time: 11 a.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Buccaneers Reef | Buffet | International | Dinner | |
La Gondola | À la carte | Italian | Dinner | Reservations required |
Momo | À la carte | Asian | Dinner | Reservations required |
Pier 8 | À la carte | Seafood | Dinner, Lunch | Reservations required |
Boulangerie | Snack bar | Coffee and Pastries | All day dining | |
Buccaneers Reef | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Dinner | |||
Additional Information | ||||
La Gondola | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Italian | |||
Open for | Dinner | |||
Additional Information | Reservations required | |||
Momo | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Asian | |||
Open for | Dinner | |||
Additional Information | Reservations required | |||
Pier 8 | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Seafood | |||
Open for | Dinner, Lunch | |||
Additional Information | Reservations required | |||
Boulangerie | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | Coffee and Pastries | |||
Open for | All day dining | |||
Additional Information |
- Rooms: 705
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Dedicated Wellness Area
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
All inclusive
A wide variety of a la carte restaurants and world-class dining options using the best local and imported ingredients, we offer many cuisine choices including Seafood, Italian, Asian, International and Steakhouse plus a gourmet corridor that will offer a wide variety of delectable food selections and more. Featuring a Martini bar and homemade cocktails from sun up to sun down with brand name spirits all included, even in your room. All our wines feature special qualities ranked by wine connoisseurs and critics.
Pools
- Outdoor pools: 5
Water sports
- Non-motorized watersports: on site
Other activities
- Daily activities: on site
- Nightly entertainment: on site
- Swim-up bar
- FlowRider® Double Wave Simulator
- 24 hour front desk
- ATM available ($)
- Business centre
- Concierge
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Parking
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
- Bell staff service
- Jewelry Store available ($)
Lobby
Pool
Waterpark
Watersports
Fitness Centre
Spa
Piano Bar
Pier 8
Momo
Buccaneers Reef
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.5
-
Value 4.0
Wonderful
Raquel D on Jan 18, 2025
All perfect. We loved all the experiences. Restaurant La Gondola is the best. Mr. Montgomery is a perfect waiter, so kind and special. Chef Neftali was also a wonderful person all time. We enjoyed food, en...tertainment, joy and kindness of all staff. We really had a perfect experience at all.
We'll Never Return to Moon Palace Jamaica!
Becky K on Jan 17, 2025
We've NEVER encountered such rude and dismissive staff at any resort .. much less a luxury resort! It didn't matter where we were, who we were speaking/interacting with, or why. In fact, when leaving their... 2-hour sales pitch on day ONE, the final person we encountered, the "developer," who in theory should have been one of the nicest (think commissions) made a very threatening statement to us ... "You're going to regret this! You're not going to forget me!" By the middle of the week, we decided we should've run for the first shuttle and headed back to the airport at that point!! 2 out of our 6 days - our room was not serviced and the in-room beverages were NEVER replenished. If we wanted water, towels, or housekeeping, we had to place a request in the app and hope they showed up. Our room constantly lost power. The entire building went completely dark twice! One of only four elevators for our building was out of service the entire week. Sadly one of the working ones was only able to go up from the 4th floor. Wifi was intermittent in our room and all but useless by the pools. The food was mediocre at best. All of the restaurants were consistently out of at least one of the menu items we tried to order; several times they didn't have multiple items. The buffet was a joke during peak times. The kitchen staff were clearly unable to keep up with the crowds ... and they truly did not care. One morning, we waited 45 minutes for them to bring out a pan of scrambled eggs - just basic scrambled eggs. Most mornings, the obviously popular items were never replenished. Despite the fact that this is a tropical island, if your diet consists of fresh fruits and/or vegetables, this resort is not for you; both are all but non-existent. Our filets at Pier 8 were just gross, there is no other way to describe them, and the minestrone soup at the Italian place was simply vegetable broth with peas. Finally, they only have one sommelier for the entire property and he only works the dinner shift. So if you'd like to purchase a bottle of wine, you'll need to wait until after 6pm. In our opinion, the best item on the property was the (lunch) pizza from the Sundeck - it was spectacular! However, there was only one person working in the kitchen and only one pizza went into the oven at a time. It takes roughly 30 min per pie and there are NO limits as to how many pieces you can take. The Sundeck (at lunch) is first come first served, so if you're the second person in line and the first person takes the entire pie, you'll have to wait another 30 minutes and hope that one of the wait staff doesn't take the next one! The public restrooms were simply disgusting! Many of the women's stalls were in desperate need of either a plumber or housekeeping and most doors do not lock. That being said ... I got locked inside one of the stalls due to a broken door latch and when I notified the staff, they laughed and said it happens all the time! Reserving pool chairs is not discouraged here, which is a double-edged sword. If you're like us and actually use the chairs, it's nice. However, there are no dirty towel receptacles anywhere except the towel hut. So when people are finished with their chairs, they simply leave their towels. The pool-side wait staff said they're not allowed to remove towels from the chairs, so most of the time, unused chairs remain unused for most of the day. There is truly no way to tell if a chair is claimed unless someone is sitting on it. There was a backed up drain on the pool deck that was never repaired, even though engineers came to inspect it multiple times. By the end of the week there was a gross slime on top of the large puddle. The staff simply moved the pool chairs over the puddle so people wouldn't step in it. Finally, if you're not a fan of unnecessary, obnoxiously loud music - this resort is not for you. There are several areas playing music literally all day and each one is louder than the next. The pop-up musicians are the worst! During our dinner at Pier 8, a vocal group set up literally right behind our table with one of the speakers right behind my chair. Our requests to move our table were ignored until we got angry, at which point a manager begrudgingly moved us. Our server dropped our food on our table and we never saw him again.
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