All inclusive

Moon Palace Jamaica

Ocho Rios 5.0

Overview

Grab your swimming trunks and suntan lotion and head over to Jamaica where a new Moon awaits you. Moon Palace Jamaica Grande offers everything you and your family need for an unforgettable family vacation. If you're looking for a new experience, we have tons to offer, starting with countless tours around the island, and all-inclusive service to help make your stay at Moon Palace Jamaica Grande nothing short of amazing.

Check in

4 p.m.

Check out

11 a.m.

Rooms

705

Rooms

Deluxe Resort View
300 square feet
  • 1 king bed, or 2 double beds
  • Resort view
  • No more than 2 guests in the room
Deluxe Resort View
300 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Welcome bottle of red wine and stocked liquor dispenser
  • Flat iron

Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 2 guests in the room
Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Welcome bottle of red wine and stocked liquor dispenser
  • Flat iron

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Welcome bottle of red wine and stocked liquor dispenser
  • Flat iron

Family Deluxe
  • 1 king bed, and 2 double beds
  • Partial ocean view
  • No more than 6 guests in the room
Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Welcome bottle of red wine and stocked liquor dispenser
  • Flat iron
Additional details

Family Deluxe Category:
24-hour room service with kid friendly menu and turndown service. Welcome amenities for families, Xbox/DVD player in the room, Selection of Xbox games upon request, selection of DVDs upon request, fun in the sun bucket kit, L’Oreal Kids bath products, in-room family guide with activities schedule.

Honeymoon Suite
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Welcome bottle of red wine and stocked liquor dispenser
  • Flat iron
Additional details

Honeymoon Suite ammenities include;

  • Private beach lounge chair area with waiter service.
  • Welcome bottle of wine.
  • Liquor dispenser with premium, upgraded brands of liquor.

Deluxe Resort View with Balcony
301 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
  • Minimum 1 adult, maximum 4 adults
Deluxe Resort View with Balcony
301 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Welcome bottle of red wine and stocked liquor dispenser
  • Flat iron

Amenities


Location

Address
St. Anns Bay, Ocho Rios, Jamaica
97 km from MBJ airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Wonderful

Raquel D on Jan 18, 2025

All perfect. We loved all the experiences. Restaurant La Gondola is the best. Mr. Montgomery is a perfect waiter, so kind and special. Chef Neftali was also a wonderful person all time. We enjoyed food, en...tertainment, joy and kindness of all staff. We really had a perfect experience at all.

TripAdvisor users rated this property 1 out of 5

We'll Never Return to Moon Palace Jamaica!

Becky K on Jan 17, 2025

We've NEVER encountered such rude and dismissive staff at any resort .. much less a luxury resort! It didn't matter where we were, who we were speaking/interacting with, or why. In fact, when leaving their... 2-hour sales pitch on day ONE, the final person we encountered, the "developer," who in theory should have been one of the nicest (think commissions) made a very threatening statement to us ... "You're going to regret this! You're not going to forget me!" By the middle of the week, we decided we should've run for the first shuttle and headed back to the airport at that point!! 2 out of our 6 days - our room was not serviced and the in-room beverages were NEVER replenished. If we wanted water, towels, or housekeeping, we had to place a request in the app and hope they showed up. Our room constantly lost power. The entire building went completely dark twice! One of only four elevators for our building was out of service the entire week. Sadly one of the working ones was only able to go up from the 4th floor. Wifi was intermittent in our room and all but useless by the pools. The food was mediocre at best. All of the restaurants were consistently out of at least one of the menu items we tried to order; several times they didn't have multiple items. The buffet was a joke during peak times. The kitchen staff were clearly unable to keep up with the crowds ... and they truly did not care. One morning, we waited 45 minutes for them to bring out a pan of scrambled eggs - just basic scrambled eggs. Most mornings, the obviously popular items were never replenished. Despite the fact that this is a tropical island, if your diet consists of fresh fruits and/or vegetables, this resort is not for you; both are all but non-existent. Our filets at Pier 8 were just gross, there is no other way to describe them, and the minestrone soup at the Italian place was simply vegetable broth with peas. Finally, they only have one sommelier for the entire property and he only works the dinner shift. So if you'd like to purchase a bottle of wine, you'll need to wait until after 6pm. In our opinion, the best item on the property was the (lunch) pizza from the Sundeck - it was spectacular! However, there was only one person working in the kitchen and only one pizza went into the oven at a time. It takes roughly 30 min per pie and there are NO limits as to how many pieces you can take. The Sundeck (at lunch) is first come first served, so if you're the second person in line and the first person takes the entire pie, you'll have to wait another 30 minutes and hope that one of the wait staff doesn't take the next one! The public restrooms were simply disgusting! Many of the women's stalls were in desperate need of either a plumber or housekeeping and most doors do not lock. That being said ... I got locked inside one of the stalls due to a broken door latch and when I notified the staff, they laughed and said it happens all the time! Reserving pool chairs is not discouraged here, which is a double-edged sword. If you're like us and actually use the chairs, it's nice. However, there are no dirty towel receptacles anywhere except the towel hut. So when people are finished with their chairs, they simply leave their towels. The pool-side wait staff said they're not allowed to remove towels from the chairs, so most of the time, unused chairs remain unused for most of the day. There is truly no way to tell if a chair is claimed unless someone is sitting on it. There was a backed up drain on the pool deck that was never repaired, even though engineers came to inspect it multiple times. By the end of the week there was a gross slime on top of the large puddle. The staff simply moved the pool chairs over the puddle so people wouldn't step in it. Finally, if you're not a fan of unnecessary, obnoxiously loud music - this resort is not for you. There are several areas playing music literally all day and each one is louder than the next. The pop-up musicians are the worst! During our dinner at Pier 8, a vocal group set up literally right behind our table with one of the speakers right behind my chair. Our requests to move our table were ignored until we got angry, at which point a manager begrudgingly moved us. Our server dropped our food on our table and we never saw him again.

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