TripAdvisor Traveler Rating

This resort is truly gorgeous, it feels brand new although it was built in 2019. The hotel room was incredible. We had a one bedroom suite which to our surprise had 2 full bathrooms!! We also had a washer ...and dryer in our suite as well which came in handy. We had the all inclusive package and definitely felt it was worth it for the amount we ate and drank. We really enjoyed eating at the food truck on the beach. The resort wasn’t too far from the airport, about a 30 minute ride. The beach was very nice and clean, and the best part is the WHALES! We were able to see Humpback Whales from the beach, pool, restaurants and our balcony on the 9th floor. Another fascinating thing to watch were the mobula (devil) rays jumping out of the water. One thing we missed out on was the free E-Bike beach tours they offered every morning. We didn’t realize they had them until the day before we left and the next morning was full already so book one when you check in. A small downfall is the pools and hot tub close at 8pm which feels a bit too early, especially for the hot tub. We will definitely come back to this resort again and will bring the kids next time (maybe ??).

We stayed in a one bedroom suite which was quite spacious and well appointed. The food was quite great. The check in process took nearly an hour although they did not have many guests in line. This was un...comfortable as we had children who were waiting for dinner. Our suite had a loud buzzing noise throughout. The maintenance staff said it was a “building noise” that they could not change. When requesting a room change, the management told us the hotel was completely booked, although most restaurants seem to be 20-30% full. I would not book this resort again.

The service at this hotel is utter trash. Literally the worst service you could ever receive. The check in staff was rude and took forever not only got us checked in but to prepare our rooms took longer th...an the time they quoted. They have no care or sincerity for anyone. The look in all of their eyes is dead. They only look for ways to upset you and get a thrill in the process. My family and I have been personally targeted and harassed by this hotels staff. They refused to accommodate our large party for dinner reservations that I made months in advance. When we arrived at HIROSHI for dinner the manager and his smug-faced receptionist couldn’t have been ruder to use. I get the sense that they have a personal relationship from the flirtatious interactions between them. Anyway, they wanted to seat us in a side of the restaurant with no heaters on a cold night. They refused to give us a table so we could all sit together for my birthday. The funny thing is they say they can’t create any large tables but there were numerous other large parties sitting at LARGE tables. They targeted us. Perhaps it is because we were speaking another language and their racist side came out. The manager CARLOS NAMUR had a personal vendetta against me and my family. Everyone who arrived after us received their food, we sat hungry for over 2 hours. We had small children with us and we kept asking for something for them to eat. CARLOS would just stare at us with his dead eyes through his glasses. We thought the nightmare we over until dinner the next night. When we walked into the steakhouse we saw CARLOS NAMUR and the manager of the steakhouse JOSÉ standing in the corner staring at us and laughing. CARLOS went out of his way to leave his restaurant to come to the restaurant we were going to to make sure to tell the manager to treat us poorly. I’m sorry to say that Jose listened to Carlos and not only did he also ruin our night, but he and Carlos had a good laugh at our expense. They sat 16 guests at a table meant for 8. My family had no room to eat. There were empty tables all around us but they refused to make our table bigger because they were getting a kick out of seeing us uncomfortable. The food came out three hours later. Our small children were starving. This is not the definition of all inclusive and service. This vacation has been nothing but short of hell thanks to these two scumbags. Please please stay away from this hotel. I have everything documented and will be taking this matter up with the heads of the company and possible legal action for for discrimination and harassment. Targeting and discriminating against guests is not ok. Shame on you CARLOS NAMUR and JOSE. May you and your mother and your children and your unattractive mistress from work all receive the same treatment you gave my family. Shame on you. You truly are the definition of a digesting petty piece of human garbage. I hope you rot in hell.

DO NOT GO TO GARZA BLANCA LOS CABOS. we have been multiple other times to Garza Blanca this year at the cancun location and the los cabos location has been nothing of the same quality. we have been treated... with absolutely horrible service and their customer service is even worse. their answer for everything seems like it’s just “nothing” and after the amazing service we had in cancun, we expected way more out of the garza blanca at los cabos. they put you on hold for no one to answer and the dining service is ridiculously slow. we waited over 15 minutes for a table to be waited on while other people who arrived later than we did were helped before us. they have been nothing but unhelpful and we just arrived today. our expectations of the beautiful resort are now out the window.

We have stayed at Garza Blanca in Cancun 3 times this past year and this is our first time in GB Cabos. We had high expectations but from the time we stepped onto the resort we knew immediately that the se...rvice was not what we’ve become accustomed to from Garza Blanca in Cancun. It took over 20 minutes in line just to get to the check in and then our room wasn’t ready. We asked about dinner reservations and were told someone would followup and we never received a call back. We tried to call one of the restaurants and the operator transferred us to a line that no one ever answered. At lunch we waited 10-15 min to be waited on while other people came and sat and got service immediately. We eventually went over to another empty table with napkins and silverware just so we could have some at our table. Very disappointed in the quality and service we have come to expect at Garza Blanca.