TripAdvisor Traveler Rating

I was in catalunia hotel in july 2024. Room was comfortable, clean and spacious. Food was good, lots of choice every day and they can offer solution if you have some allergy. Animators were present, engaging but respecting your space. I really want to thank Emanuela and Davide ( Francorosso team) and Alan and Romario( Catalunia staff). they were special.

The comfiest bed and pillows I've ever slept on! Staff extremely friendly. Absolutely stunning resort! Don't listen to negative feedback. Food hood, beach Absolutely stunning! Would definitely return and highly recommended! The privilege rooms perfect, great location on the resort. The grill and Japanese restaurant excellent! Mexican least favourite! Food vans great snacks! Drinks great! Mini variety re stocked regularly. The only negative is the pool! It's too warm no way of colling off but we spent every day at the beach, lovely breeze!

Relaxing holiday. Clean and comfortable nice hotel. Helpful and friendly staff. Great beach area. Additional benefits with Premier room

This was our first stay at a Catalonia property and I would highly recommend. Great food, clean, comfortable and well-maintained facilities, and the most courteous, friendly and helpful staff I have every encountered. The only reason I didn't give 5 points was the mosquitos, and this is really something that has to do with the season and location of the resort. It is partially in a jungled area and we visited in the rainy season. The mosquitos probably would not be a problem during the dry months.

Overall a bad experience and with no intentions to return. - the majority of the staff wasn’t nice and did not make any kind of effort to please the guests. - the food on the buffet was always the same without any type of seafood, good fish or good meat. - the common spaces such as the buffet or the toilets were freezing. After alerting several times the staff of this problem, they just ignored it. - the animation during the day was very poor and the hotel didn’t have any mexican spirit, which was very disappointing. The only positive aspect was the beautiful beach. I do not understand how this hotel is sold as a 5* hotel.