TripAdvisor Traveler Rating

WOW WOW WOW. THE BEACH THE FOOD THE SERVICE. me and my wife loved every minute of it We’re the chill out relax holiday people and you get this here in spades. The beach is picture postcard perfect. White sand clear blue sea amazing. Best beach we’ve seen. The food was fresh and tasty in all restaurants special mention for the Italian the carbonara was beautiful. The a la cart buffet restaurant has so much choice and could have different meals every lunch and dinner for 2 weeks. All good quality. Wife is a quite fussy eater and never had a problem finding something she liked. There’s also great choice at lunch at restaurants near pool if you didn’t want to leave pool/ beach area. Pizza chicken wings tortillas and much more. Special mention for burger van too. Now for the staff who are brilliant. All the staff cleaners gardeners shop staff waiters bar staff entertainment team are happy smiley and always greet you with a smile and ola or beunas Dias. My wife is normally ready to go home at the end of a 2 week holiday but in last day said I wanna stay another week! We absolutely loved our holiday that much. The atmosphere at this resort was so relaxed. Just what we needed from a holiday. The only negative we have is the coati. My advice if you have a pool/beach bag make sure it’s a zip one because they will get in to see if there’s food in there. After couple of days it was easy to get round this problem by choosing where you choose to eat food when round the pool.

We just had dinner at Adelita for the 2nd time during our trip and Isabel was our waitress both times. She was so amazing, attentive and personable. I highly recommend this resort and restaurant. The staff is always smiling. We had the ceviche as an appetizer both times!

#1 AC in both rooms we used never pulls the temperature down below 78 F leaving a warm muggy room that’s impossible to rest in. #2. Buffet restaurant has the same sub par food every meal. No seafood. Not much fish. #3 Food for lunch by the pool is awful. Such as thick crust pizza with very little cheese or toppings. Fish tacos with zero seasoning that tasted like old oil. #4 beach chairs are arm to arm right up next to each other with no room and no thatched umbrellas. The palm trees are thin and don’t do much to shade. It really feels like this place is trying to get by on the cheap. All in all I have never been this miserable on vacation. I’m only on day two and wish we were leaving tomorrow. (We have 4 more days) I have been to other places on the Riviera Maya, Aruba and the Dominican Republic. I was really looking forward to this vacation and what a disappointment. Stay ANYWHERE else and it would be better. I don’t say this lightly. I really hate this place.

Overall I like the hotel. I liked the setting in nature and the animals such as the coatis roaming around freely in the jungle between the lobby and the room. The room was very nice and very comfortable, with feee water and complimentary drinks in the fridge. I wish the fridge would have been refilled during the trip. I really enjoyed the a la carte restaurants the food was great and so was the service. I was not as big a fan of the buffet where the food was not Mexican enough for me, too international like pizza pasta and burger. I was happier with the tacos al pastor and the quesabirria at the beach but it would have liked more choice. Another thing I think could improve would be to refresh some of the equipment. The tennis rackets for instance were a little. Tired The staff was really nice and friendly.

Service was excellent! I went to the Alegria Spa. Had a fabulous massage and facial with Rosely! She was fantastic, professional and kind! I would highly recommend! All of the staff was very professional and very kind. Full service, very relaxing, wonderful entertainment. It was my first time in Cancun! It was a beautiful experience. I will definitely be returning!