TripAdvisor Traveler Rating

I want to give this hotel a 10. It's beautiful and the food is good. However they do not restock the fridge with water or the coffee. You have to track them down for everything, including having our lugga...ge delivered to our room. Always have to call front desk or what should be basic needs.

Food and accommodations were great. Staff was great. Alfonso was very helpful! I would recommend this resort if you want a safe and easy trip. I have had no problems whatsoever with the staff. Make sure yo...u get out to the pool early as seats will be taken.

The service is wonderful. Food is immaculate and Alphonso is the Goat. 10/10 recommend they are so nice. Pool is great and drinks are delish

The best experience I’ve had this year. Perfect beach and weather conditions but to be honest I really loved the animations and all the staff and shows. They’re lovely and made my vacations with my family ...the best so far. You must go there for real!!! ??????????

Disappointing Experience – I Couldn’t Wait to Leave I recently stayed at Catalonia Playa Maroma and unfortunately had a very disappointing experience. I had high hopes, but from the moment I arrived, it b...ecame clear this resort is in desperate need of updates and better management. Food: The food was by far the worst part of the trip. Cold, bland, and unimaginative. Even simple dishes were poorly executed. I visited the on-site pizzeria, which had a brick oven – sounds promising, right? Instead of reheating the pizzas that were just sitting out and cold, staff simply handed them to us as-is. The result: cold, tasteless pizza that felt like a chore to eat. Pool & Atmosphere: The pool was overcrowded and not enjoyable – it felt like people were just stewing in the water. The general vibe of the clientele skewed heavily towards middle-aged travelers and families from Europe. That’s fine if that’s your scene, but for anyone looking for a more dynamic or relaxing experience, this likely isn’t the right place. Wildlife & Safety Concerns: The resort was overrun by coatis. I watched one aggressively chase a woman and leap onto her to snatch a breakfast pastry from her hand. She screamed, and the staff stood by, doing nothing. It was honestly shocking and made me feel uneasy walking around with any food or drink. Rooms: Our room was spacious but old. The shower head leaked so badly we couldn’t use it without flooding the bathroom. Maintenance clearly isn’t a priority here. Forced Photo Experience: We were stopped by a staff member and asked to take a photo with performers in traditional Mexican attire. We politely declined, but the staff member insisted it would be just “one photo.” That turned into an awkward 15-minute photoshoot we couldn’t seem to escape. The performers even looked uncomfortable as we clearly wanted to leave. Overall: I felt trapped at this resort with very little to do and even less to eat. The property is outdated, and customer service felt passive at best. Unless you are traveling with your family or are looking for a very low-key, dated experience, I would not recommend Catalonia Playa Maroma. I won’t be returning.