TripAdvisor Traveler Rating

Our server Mishell of Maxal Resto was very attentive and efficient on getting and serving our orders. She’s amazing! Everybody was nice and professional. Great Mexican food experience. Our food was served ...wuickly and the Beef Tenderloin was succulent and tender! A must try! Highly recommended!

I took my daughters and we had a great time. The resort was very clean and staff were very friendly - unlike our experience in the Dominican Republic. Being a Hilton gold member we got upgraded from a re...gular room to a massive ocean view suite. The first time I had a hotel room with 2 toilets. Food was decent, not amazing. Buffet ok and your typical all inclusive experience. The Japanese restaurant was average, the Italian restaurant was our favorite. My daughter cut her leg in the kids pool on the first day. Staff handled it very well and applied basic first aid. Very understanding and followed up with us on it several times throughout the vacation. Not much of a beach, this is a pool resort really. If you want a beach vacation, some of the Caribbean islands are probably better. We were there in June and the ocean and beach was full of seaweed. I didn't see anyone swimming in the ocean the whole time we were there. Look online and the Hilton app for deals. I booked a deal where kids went for free with an adult. We saved a significant amount of money. Customers a mix of families and couples from around the world. Noticed a lot of guests from Argentina, India and Korea while we were there.

Mishell who was our waitress at the Maexl Restaurant at the Hilton Rivera at Cancun and she was AMAZING!!! So polite and constantly coming back to us to check on us and then after everything was said and ...done she brought out the staff to sing to my daughter on her birthday ??. We had such a great evening and we highly recommend asking for her! And the food was good too but the highlight was definitely her and her cheerful, energetic and amazing aura made our experience worth while...

The dining experience at Maxal restaurant was truly remarkable, marked by both exceptional food and outstanding service. Our server, Mishell, went above and beyond to ensure that our meal was perfect. From... her thorough knowledge of the menu to her attentive and friendly demeanor, Mishell made us feel welcome and valued throughout our visit. The dishes were not only delicious but also presented beautifully. Overall, it was a delightful evening that exceeded our expectations in every way.

Location was decent, rooms were clean and bathrooms are kept in excellent shape...special shout out to the Kid's club team (Arge, Dani, Nath, Ale, Dixie, Ruby, Gris) ...this team was awesome amd our son De...mir wanted to spend all day every day at the club! Italian restaurant was amazing; Milton and his entire team took a very good care of us.