TripAdvisor Traveler Rating

We absolutely love iberostar selection cancun, we have been here 4 times and just had our wedding and honeymoon here, the service, food, amenities etc. all perfect the staff is incredible and kitchen chefs... Daniel, Gabriel, and Jacinto were phenomenal! We love all the staff here at iberostar selection cancun!!

The resort is good, beach is great! Food SUCKS!!!! It doesn't begin to compare with Iberostar pariso beach complex. We have stayed at the Iberostar's in Playa and Cozumel. They both have much better food.... So if you want a decent meal Iberostar Selection is not for you. BTW , this was the response of most everyone we chatted with!

The sole purpose of this review is to talk about VERONICA!!!!!! She is a server in the lobby bar and I. have honestly never had anyone anywhere in the world be as good as she is at her job. What a pers...onality and outlook on life! You can tell VERONICA doesn’t have bad days. She is super fantastic. She handled our whole wedding party plus family and Guests and nobody ever waited for a drink. She must do 30000 steps a day when she works. Best best BEST I have ever seen. VERONUCA thank you for making the wedding weekend so wonderful YOU are a World Class Server!!!! If I had a company in Mexico there is no doubt that I would try to steal her away as an employee. If you are a guest at this property please find Veronica, in the evenings at the lobby bar, hand her a $20 Bill and tell her that T. Coe Says HELLO!!!

I stayed at this so-called 5-star hotel expecting luxury, comfort, and high-end service. What I got wouldn’t even qualify as a 2-star or 3 star experience. From the moment I arrived, it was disappointment ...after disappointment. The check-in process was disorganized and the service during the whole stay was 2-3 stars. Not even close to 4 stars.

If you've ever cruised, you know that Carnival is like the Walmart and Royal Carribean is the Target of cruising. Along that thread, the Iberostar Selection Cancun would be the Dollar General. It was seri...ously one ridiculous thing after the next, but let me start with the good. It's a short list. The resort is beautiful and very clean. If you get an ocean front suite, the room is amazing and has an enormous, beautiful balcony with spectacular views. The showers were big and had great water pressure. The grounds are kept immaculate and the entire place smelled great the whole time. With one exception that I'll get to in a bit, the staff are all so professional and friendly. Finally, we didn't bring our own children, but the kids club seemed very nice and we saw lots have kiddos having fun with what appeared to be great supervision. I wish these things had been enough to outshine the bad, but they weren't. I'm just going to have to list everything out. 1. First impression at check in was "Wow, this place is beautiful...but geez, it's really hot in here! I honestly don't perspire much and had sweat rolling down my back by the end of the checkin. We were checked in seamlessly until the staff member told us we would be in a room with two double beds. The reservation I made explicitly stated King room, as did the couple we traveled with. I expressed my displeasure and the staff member told me the best she could do was move us the next day, but not to worry, we could stay in our room until the new room was ready. Then she dropped one more little bomb. She casually mentioned that our room didn't have a bathroom door. I honestly thought she was kidding. For the inconvenience, she offered us a bali bed. I asked if it was for the whole stay and she said no, just once. I reminded her I didn't have a BATHROOM DOOR and she upped it to 2 days. 2. Next, we went to the lobby bar to order a drink...only to find that the resort only offered bottom shelf and cheap house wine as part of their "all inclusive" package. They had top shelf on display, but if you wanted that they were more than happy to charge your room. Unbelievable. We went ahead and headed up to our room in the hottest elevator I've ever been in. SOLID 90 degrees. We would learn that none of the elevators offered a/c. 3. After a long day, we went to the buffet. It was pretty awful. Like more than normal. I thought it was just a fluke, but subpar food would continue to be a common theme for the remainder of our stay. Not to worry, I just thought I could order room service, later. After dinner we went exploring. My husband was excited to find the "sports bar" to watch the Thunder playoff game. We found it, but it was 90 degrees in there, too, and wouldn't open until 2130. There were a couple of small tv's on with a hockey game playing, but it was too hot to even want to stay. 4. By this time, we were REALLY sweaty and decided to turn in. After a great shower, I tried to order that room service, but I was informed that room service didn't provide drinks. At all. I was informed that we had a minibar, but the minibar only had softdrinks and two beers. They told me they would happily send up a bottle of wine, for an extra charge. They also let me know that there was no room service for breakfast. You had to go to the infamous buffet for that. Day 1 was not great, ya'll. 4. Next morning, we get a work out in (gym is small but had some good equipment), met our friends for breakfast, and then went to check with reception to see when our rooms would be ready. We were informed that they wouldn't be ready until 3pm, but we needed to be out of our rooms by noon, because they already rented them out. I explained that the previous staff member told us we could stay, but she just apologized and said she couldn't help. 5. Next, we chatted with the timeshare guys. We travel a lot, so we know the drill. We were told 90 mins over breakfast, and we could get either 2 massages or 2 rounds of golf. I was game. The golf was expensive if you booked separately. Rode the hellivators back up to our rooms to pack up, drop our bags off with the bellman again, and spent the day toodling around the resort. We tried to swim, but the water was COOOOLD, so that didn't work out for us. Where the resort sits is on the open ocean side. It was red flag every day we were there with riptides, so ocean swimming was also a no-go. 6. We got to our new rooms later that afternoon, rested, and got ready for dinner at the steakhouse. Had to call maintenance because our mini fridge was broken in the new room. I also couldn't get ice for my hot sodas because the icemaker on that floor was also broken. We went on down to the steakhouse and it was so hot in there I started to wonder if I'd died and hell was actually a beautiful, crappy resort with terrible food and cheap drinks. The food was just okay and the "appetizers" were really just a salad buffet with wilted lettuce from the heat. Not to worry,...you could get some hot clam chowder, too. Enjoyed a casino themed night outside with amazing singers, so when they said there was a show at 2130 we were actually excited. Oh my. We left after about 10mins with second hand embarrassment. It was cheesy and awkward. I hope that some of them find a better place to perform, because they had real talent, but just ended up w/ a dumb show and cringy choreography. 7. Next morning we did our timeshare schpeel. They're quick to remind you it's not a timeshare, but made it clear it's a sales presentation. We did a quick intro, were handed off between a few different people, then met our actual sales person. The one, single staff member I could complain about. She was unfriendly, abrasive, and honestly terrible at her job. First question she asked was which package we were interested in. We told her we had no idea and knew nothing about the program. She then asked what motivated us to do the sales presentation and we honestly told her the free gifts. She was annoyed and told us she'd make it quick. We got to the buffet for breakfast and she told us to skip the omelet line because it take forever and try to get everything in one trip. She proceeded to ask us more questions and if we weren't sure how to answer she would insist we give a yes or no. After breakfast, she asked us if we had cash to tip our server. I was quite flabbergasted. Next, we took a quick golf tour of the property. She rudely asked why we hadn't booked next door at the nicer property. I explained that other than stating that it was adults only, it seemed to have fewer amenities and didn't explain that it was "nicer." We went to yet another hot place about a football field away to do the back and forth dance of we say no and they ask why, but true to their word, we were out in about 90mins, but had to walk back. No golfcart ride if you don't drop $60K for their discount program. (shhh, don't tell them I told you, but you can get them down to $12K and 2 free vacations). 8. Finished the presentation in time to actually book our tee time same day. The passes were for free golf, but you had to pay $75/pp to rent the clubs. You also have to buy balls. 4 3pk sleeves set us back about $70. I thought that seemed like a lot of balls, but I ended with none. There are signs everywhere to beware of crocodiles. I thought they may be exaggerating. They were not. We saw 2 babies, 2 big ones (6-7 feet long), more lizzards than we could count, and a snake. I didn't care if my ball was 2 inches into the brush, I wasn't sticking my hand in anywhere. We did have burgers at the turn and they were the best thing we had the whole trip. 9. That night was the Italian restaurant. Less hot than the steakhouse, but the food was just okay. My friend got a dish with chicken and his chicken was nearly burnt black. I ordered a rum cake that gagged me and made me nauseous the rest of the night and had to turn in early. 10. Final night we did Hibachi. It was better than the others, but there was like zero seasoning on the food and your chef turns back and forth between your table and the one across from you to cook for both at the same time. Totally weird. All in all, Cancun has some beautiful, amazing places to stay. Stay at one of those places. Not here.