Overview
At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
601
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited long distance telephone calls to the Continental USA, Canada and Mexico
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Pillow menu
- Exclusive Beach Bag (1 per room per stay)
- Pre-order breakfast the night before
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
Access to VIP Pool, Beach and Lounge areas
Amenities
Beach
Beach
Breeze terrace ocean viewa
Breeze terrace
Cabanas
Frida
Games area
Gift shop
Gym
Kid's club
Lobby seating
Lobby
Main pool
Panema
Pizzeto
Pool
Porte cochere
Smash bar
Spa
Sunset
Swim-up bar
Theatre
Location
Reviews
TripAdvisor Traveler Rating
If you like the sound of a jack hammering at 1am, stay here.
Katelyn V on Mar 21, 2025
This is the first time I have ever been compelled to write a review, as a business owner myself I understand the damage poor reviews can do and would never try to cause damage to another persons business f...or anything unless it was an extreme situation. I arrived at the Hard Rock Cancun Monday March 17th, and have encountered disappointment after disappointment. Upon checking in we were rushed through, not provided any information about the resort or the welcome gift that we later learned should have been given. They took our two small carry on suitcases upon arrival and did not deliver them to our room for over two hours and not until we had to call and ask. When we finally received them it was already after 10pm, too late to change and go for dinner, so we decided to order room service and try and get some sleep. The room service dinner arrived promptly, looked nothing like the photos on the menu and was barely edible. The chicken quesadillas had almost no chicken, and were cold, the lemon meringue pie had spoiled eggs and was not edible. Chalking it up to a busy spring break week for the hotel we just went to bed. We were awoken at 1am by the housekeeping who were clearing other rooms late night room service dishes, the clanging and noise level was so loud and went on for so long that we had to get out of bed to kindly ask them to please try to keep the noise levels down as it was 1 am. The third night of our stay was the worst. Starting at around 9:30pm they had a construction crew removing the tile floor from the outdoor bar located just outside our hotel balcony. They were using a jack hammer to remove the tile. I understand the logistics of competing hotel renovations must be difficult and thought they would work for a couple hours and would stop. Around 12am I couldn’t handle the sound of the jackhammer that showed no signs of stopping and went down to the front desk to speak with the manager. He apologized and assured me this was not normal, he would investigate and put a stop to the noise. He did not, and the jack hammering went on until after 1am. The next morning I asked again to speak to a manager, none were available and so the concierge took some notes and also a copy of the video o had taken to show the excessive noise level from the construction. They were shocked and promised a resolution. It wasn’t until my last day at the hotel that the management finally approached me to offer a massage in compensation, unfortunately our trip was practically concluded at this point and there was no time for services. I offered to accept our airport transportation to be covered in lieu, they refused, I the. Suggested they give us a $200 credit (not even half the cost of one night stay) to use at the hard rock store, they refused that as well. If you are looking for an overpriced, extremely disruptive, inedible food and lack of care for their customers - then Hard Rock Cancun is the place for you. I would never return here, and if I can deter even one person from risking their vacation by staying here I will feel at least I saved someone the wasted time and money. There are plenty of of other hotels in the area, maybe try the Marriot next door. I have videos of the construction noise at 1am but unfortunately trip advisor only allows photos.
Family Vacation March 2025
vickigei76 on Mar 21, 2025
We had an amazing week at HRC! Our butlers Rodrigo and Hector went above and beyond to make everything run smoothly and we wanted for nothing all week! Santos, our waiter at Toro, was so friendly and made ...the dining experience extra special. Irma was our favorite poolside wait staff - loved her!! And Estrella from Frida knew my daughter’s order each day without her even needing to ask. Our butlers arranged a private dinner in our room our last night which was spectacular! Azael, Alfredo and Lupita served the food and we can’t say enough good things about them. We would recommend HRC to all our friends and family!
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