Overview
At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
601
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited long distance telephone calls to the Continental USA, Canada and Mexico
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Pillow menu
- Exclusive Beach Bag (1 per room per stay)
- Pre-order breakfast the night before
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
Access to VIP Pool, Beach and Lounge areas
Amenities
Beach
Beach
Breeze terrace ocean viewa
Breeze terrace
Cabanas
Frida
Games area
Gift shop
Gym
Kid's club
Lobby seating
Lobby
Main pool
Panema
Pizzeto
Pool
Porte cochere
Smash bar
Spa
Sunset
Swim-up bar
Theatre
Location
Reviews
TripAdvisor Traveler Rating
Great stay??
Tammy B on Nov 16, 2024
We had a large group of 60 for my daughter’s wedding. Nick, the pool concierge & Pablo, Frank & Aaron all went above and beyond making our stay at the hard rock resort in Riviera Maya, the most memorable experience ever. I will forever be thankful for the hospitality that they showed our group when they didn’t have to. These men all deserve a raise and promotions for going above and beyond for the guests at this resort. They made our stay at the hard rock! Our stay started out with several hiccups with electrical issues and our room, which they also remedied by upgrading our room and giving us free experiences at the resort that were very enjoyable. Thank you so much for making things right. We truly enjoyed our stay. But I can’t say enough about Nick. We truly felt valued and appreciated and loved seeing him daily at the pool to make our stay extra special. I hope he gets the recognition he deserves. He is a huge asset for the hard rock resort.
Rock Star experience at the Hard Rock
C6444HCchris on Nov 15, 2024
My wife and I are Hall of Fame members with Palace Resorts. We stayed at another resort but missed the atmosphere they provide at the Hard Rock so we visited the Hard Rock in Cancun for a day pass while in town. Jesse met us at the door and made us feel like Rock Stars! She had our favorite seats at the pool reserved and prepared a special lunch for us at Frida. The chefs and waiters met us at our table and prepared a meat and cheese tray for starters and then brought us Coconut Shrimp and steak with all the fixings. We both said the shrimp were the best we have ever had! Jesse was awesome and we can't speak highly enough about the level of service she provides and always makes us feel special. Jesse is the best butler we have ever had at any resort! We can't wait to come back for an entire week!! Thank you Jesse for making this the best day of our trip!!
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