Overview
At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
601
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited long distance telephone calls to the Continental USA, Canada and Mexico
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Pillow menu
- Exclusive Beach Bag (1 per room per stay)
- Pre-order breakfast the night before
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
Access to VIP Pool, Beach and Lounge areas
Amenities
Beach
Beach
Breeze terrace ocean viewa
Breeze terrace
Cabanas
Frida
Games area
Gift shop
Gym
Kid's club
Lobby seating
Lobby
Main pool
Panema
Pizzeto
Pool
Porte cochere
Smash bar
Spa
Sunset
Swim-up bar
Theatre
Location
Reviews
TripAdvisor Traveler Rating
DO NOT GO HERE!!!! AWFUL!!!!
Kelle L on Jul 13, 2024
HARD ROCK CANCUN - DO NOT GO! I have so much to say about this place. The staff treated us horribly. They will hound u the whole time to join their Legendary Membership. Like hounding everyone every time I would turn around. When u get them to understand u don’t want it - they disregard u completely. Our hot water worked half the time which is awful when u come in from the beach and pool and want a shower. A pipe burst at 1am and flooded our room - nothing. They wouldn’t move us or even help clean it up. Food was good one evening but that was it. The place smells. It’s dark and old and falling apart. Leaks everywhere. Moldy smell everywhere. I didn’t feel safe at all. Someone threw up in the pool one day and it took them over an hour to come clean it up - DISGUSTING!!! The pool tiles are all falling off so you cut the bottom of your feet in the pool. I could go on and on. I was so sad bc we spent so much money and so much time planning. My kids didn’t even leave the hotel room on our last day. I would not go back even if they paid me to. They wanted us to sign an NDA about our experience - by offering to “upgrade” our bracelets to Legendary for our last 2 days which basically just meant that we could now use the cloudy pool on floor 3 that no one ever used. We did not!!!! I’m telling everyone about this awful place.
Best photography experience!
kendallt903 on Jul 11, 2024
Choosing JJ Studio for our wedding at The Hard Rock Cancún was the best decision we made! They were amazing to work with and the quality of their work is unmatched. They sent our photos within 2 weeks of the ceremony. We are so obsessed with the photos we received! Josiah & Kendall Brewington
Vacation Offers
-
Up to two kids 4-12 years old stay for free at select all-inclusive Hard Rock Hotels in Mexico and the Dominican Republic.
Cancun, Puerto Vallarta, Riviera Maya, Los Cabos, Punta Cana
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