TripAdvisor Traveler Rating

The staff, Rudy and Daniel, were so helpful and kind with accommodating vegetarian dishes! I really appreciated it. Rudy and Daniel were both warm and inviting to us and recommend requesting them to serve... you! Dessert was incredible as well

We went to Capellain the Paradisus hotel in Cancun. Claudio was an amazing waiter that showed genuine care. Kenya and Christofer came to our table and put a sparkler on our cheesecake. Happiness, smiles an...d welcoming attitudes were all around. We loved it!

Hello, I experienced a serious issue during my check-in related to room access, but fortunately, everything was resolved promptly and with great care. I would like to highlight the outstanding service pro...vided by Francisco. He was extremely professional, kind, and attentive throughout the entire situation. His empathy and commitment to resolving the issue, always emphasizing the team spirit of Paradisus, made all the difference. Thank you, Paradisus, for turning around my initial impression and making my stay truly enjoyable. I definitely plan to return to Cancún, and it would be a pleasure to stay at Paradisus again. The restaurants are excellent, and the service at the pool, breakfast, and all dining venues was impeccable. The food quality was truly exceptional in every detail. Thank you once again!

The cocktail classes were great. Perfect thing to do before dinner. Abraham and Carina were great and made some amazing drinks! Very accommodating, knowledgeable and friendly. The ginger bar had unique dri...nks you can’t find anywhere else in the report.

As melia circle members it was a rough start to our vacation. The hotels room are old and outdated. Thank God for our concierge, Rodolfo he made sure we were put in a room that didn't make a Hotel 8 look g...ood! Lomg story short they are closing for a well needed remodel so I wont dwell on and on about the poor room conditions. The highlight of this resort is the service. I've been a founding member of Circle predominantly at grand cana and when other members told me about the service I had to go to see it to believe it. They were right. It's amazing. Every staff member from concierge to server to all support staff go the extra mile to make sure you are well taken care of. The changes at the hotel I hope to see made are... Room quality Inconsistent experience poolside, one day beds are covered with circle linens other days none Bathrooms by beach and pool area Members section not on top of kids pool...which is closed multiple times daily because some kid pooped in the pool An actual beach bar Restroom maintenance What is perfect is the staff. Rodolfo from day one went above and beyond for us. Take good care of him! Every night was a culinary feast at every restaurant and the servers made sure you were treated like royalty. Thank you also to the Circle staff who took the time to make sure all of our expectations were met! Thank you and we can't wait to see the remodel in 2026!