TripAdvisor Traveler Rating

Would never return to this hotel! The location is nice, being in the marina with the restaurants is certainly a nice feel but the resort needs a lot of improvement. The main areas are not kept well and dir...ty. The room was not cleaned properly at all and the floors and HVAC vents were actually disgusting. The floors have not been cleaned properly in a very long time as there is literaly dirt caked on it. I took a towel with a little water and wiped it and it came up so dirty. I would not suggest coming here if you like a clean well cared for room. To top it off we believe some strange staff member took our daughters blanket and 2 of her stuffed Beanies, we left them back in the room when we went out to dinner and when we came back we couldn't find them. We were beyond puzzled, the next morning we called the hotel to also ask them to check to see if house keeping was in the room at all and if they could find it and they told us no one went in and they searched the whole room and didn't find them. So where did these items go since they were left in the room alone, the only thing that makes sense is someone came into the room and took them. This place is such a waste of a location since it could be an amazing hotel but just not being managed properly.

We had a great stay here. The pool was so warm. The suite was beautiful, clean with great views. Staff on site were super friendly and engaging. There was a lot to do on-site and stores were really close. ...

This is a beautiful hotel with a nice harbor and great views. The staff is friendly and the room layouts are top notch. Bedding was super. Super clean rooms and a nice balcony. For the price paid, I expe...ct to see some things better executed. The dish ware almost seemed like it was requisitioned from a KOA cabin. Two spoons, three forks, six butter knives, three mis matched tiny coffee cups. Cheap one cup coffee maker. Cheap cheap cheap toilet paper. Most disappointing was two nights music at the bar went on till the very early morning hours and it was loud. 2am one night and 3am the second. The staff stated they didn’t follow directions in the timing but why didn’t the staff have them cut it off. They received many complaints and offered a token 20k points. It really impacted our sleep and trip as we had early morning tours.

We walked to the Marina on a lovely Sunday afternoon and decided to have two beers at the Nauti Mermaid. I didn’t have my readers with me and therefore just signed the check at the bar. No table service. N...ext thing I check my account and they charged $50 for 2 x Miller draft. It’s not the money it’s the principal. I am a Marriott Bonvey member who stays away on business at least 50 days per annum this behaviour will make me think twice about which hotel chain I book with.

This hotel was nice, easy to find your way around. The staff was very friendly for the most part. The rooms were clean and everything we needed. The balconies have a nice view and are screened in. The hot...el is very pricey for the area. The check-in process was good. They told us there was a water taxi that left for Ft. Myers Beach at 10:30 and returned at 2:30. We assumed this was just for the beach, but apparently there are shops there, too. Wish we would have know that. We did not have a car. There isn't a lot to do in the area without one unless you just want to hang out at the pool. Unfortunately, on Saturday & Sunday (of spring break) the bar at the pool was not open. There was no explanation about this and was inconvenient. Many at the pool were wondering why it was not staffed. The temp of the pool was warm, which was great! There was a band at the bar on Saturday night, which was fun! Hotel overall was good!