TripAdvisor Traveler Rating

Came for a 3 day trip with my family. We checked in and went on our way for a very busy day. When we arrived back at the hotel in the evening of our first day, we found the side of the toilet to be very, very dirty, with either fecal matter or urine, or both. We immediately informed the front desk, and wanted to speak with a manager. They sent house keeping up to rectify it right away, and the manager did rectify it the next day as well. We also found out that their pool situated on the hotel property was out of commission for renovations from the hurricane. We were not informed about this at all, and we booked this only a week before our stay, 2 weeks after the hurricane. We should have been told this. This was okay because there was a recreation centre on property with two other pools , but it was a ways away. It is a difficult walk for those who cannot walk distances. They offer a golf cart service, but only if you can catch them. The front desk informed us to call the number provided (front desk and press 0). When we did call this number from the pool, there was no answer at all. We called and called and it kept ringing with no response. I also used the chat function on the app, also with no response. We walked back to the hotel, to ask to send a cart for our mother and they did. We informed the front desk that the phone wasn’t working, alongside the chat, and they responded with “I’m sorry”. The hotel is very nice, a lovely property with great amenities, but if a service is to be offered, it should be followed up with and it is importsnt to inform guests of any issues prior to arrival/at booking. I would return here due to it being a quiet, well taken care of area, but I wasn’t pleased with the situations at hand. Alex, at the restaurant was absolutely incredible though, a great bartender with an amazing sense of humor.

Gorgeous grounds and views. Lovely rooms. Comfy beds. Great amenities. Full gym. Food and shopping was top notch. Bella and Judith at the front desk were knowledgeable and helpful. They both answered any questions we had quickly and confidently.

Very clean good drinks food at hotel was good enough to not have to go out much. I did not like the charge for parking. When I look at a place and ask about parking and they say parking available, they should stipulate they charge most hotels they go to if they’re parking and you stay there it’s free. I find it very bad customer service customer to charge people parking when they’re staying at your hotel unless it’s valet. I was $20 a day !! Other than that Very nice view very good staff staff very good food. Good entertainment at night in the bar.

Fabulous resort. Very clean with many amenities. Great location for downtown nightlife. Would have been nice to have microwave in room.

We were here for a much needed vacation. I will grant that we were able to relax as there was nothing to do at the resort. Everything was a LONG drive away. What made me give this hotel only one star was numerous things…1. No shampoo in the shower only conditioner and when I went to call the front desk…2. Out of 3 phones in our room, not one of them worked. 3. The washer was so loud we couldn’t even hear the TV. 4. Even on the lowest setting the dryer burned my clothes and they shrunk to nothing. 5. On top of paying for the room for the WHOLE week, we had to pay $127 for parking (would have been more, but we checked out a day early) and $294 for amenities. What? Everything that was included in the amenities was what every other hotel/resort has. There was nothing special about the amenities…a pool, and a gym, although, there was a dolphin cruise, but we didn’t go. This vacation became a money pit (we also had to pay tolls whenever we drove an hour to get to the beach). What made it so bad was when we checked out, we paid the $127 for parking and that was all that was on our bill. It wasn’t until we got home a couple of days later that I found the $294 charge on my credit card, which seems dishonest to charge it after we left. We didn’t even realize there was an amenity fee, as we were never even told about it at check in. If we had have known about an extra $421 on TOP of what it cost to stay here, we NEVER would have stayed. If you are going to charge those fees, just include it in the price of the room.