TripAdvisor Traveler Rating

wesome hotel! Excellent location. Beach and swimming in front of hotel was amazing. Saw lots of fish and turtles. Aquarium at coffee shop was unreal. Pool and pool deck relaxing and festive. Staff very res...ponsive. Would definitely stay again!

This hotel went above and beyond to ensure that we had an enjoyable stay. We were greeted with leis and had complimentary snacks and drinks in our room. The front desk staff were very welcoming and woul...d check in with us periodically by text to make sure we were enjoying our stay or if we needed anything. The entire staff was friendly and attentive. We were provided with a complimentary breakfast and dinner each day. I will stay at this hotel every time I am in Oahu

Why would anyone stay here. They have about 40 lounge chairs, allegedly first come first serve. In reality, there is no customer service at the pool at least for the chairs. Couple this with a woeful short...age of elevators and you have the beginnings of a vacation in hell.

Clean hotel , great service. I enjoyed my stay at this hotel. It is family friendly and the location is also very convenient. It has many amenities and comfortable beds which made my stay very pleasant. Th...e hotel staff are quick to respond to our needs

Alright, let's just get to it! This was our forth and final stay at Alohalani Hotel. We have always enjoyed our oceanfront top floor rooms, always felt like we mattered, and always felt excited to be at th...is hotel. Always felt it was well worth the money to upgrade here. Let's start with check in... terrible and slow, long wait for no apparent reason; being repeat guests they had all our info and credit info. Also, let me note that the front desk was not extremely friendly., which has not been a past experience either. Arrived to rooms and as always they are pristine and the view is amazing. the balcony just sets it all perfect. The beds and sheets are soft and super comfy! No complaints. We did need extra blanket so we called the front desk, and thus began our disappointment with this entire stay.... For at least three hours we repeatedly called the front desk for no one to answer... finally getting dressed and going downstairs we spoke with the front desk to request said blanket, and it arrived around 11 PM ...at least 2 hours after speaking to the front desk. And so went the entire stay... we found it near impossible to get our rooms cleaned and made up. No one answered housekeeping or the front desk,....EVER!!! We found that the pool extension always answered the phone and they would run interference for us. Ridiculous! For 450. a night plus tax! the entire staff we like..DUH WHAT? No one was accountable or willing to extend themselves to help. I will say I read a past review that said..".The lights were on but nobody was home" and I thought...EXACTLY! Now this was not the case in our past 3 years prior under different management..If it was we would obvioulsly not return.. Now here's the kicker, we complained so many times about getting our room cleaned that they finally showed up day 4 of our stay. Upon our return later that day we noticed my adult daughter's stuffed animal was missing. Now this is no ordinary stuffed animal, it belonged to her child that left this world. She traveled with it everywhere to feel close...she kept and carried this one animal.. we immediately called housekeeping and of course got no answer. We then personally went downstairs to talk with the front desk manager, asking to get the housekeeper to look thru the sheets taken off the bed.Explained the situation about her attachment to this stuffy and why.( it belonged to her child that passed) THAT IT COULD NEVER BE REPLACED! Literally nothing!No maids, no help, nothing. We finally ,ourselves, after many hours, got the phone number to the company that does the laundry, they tried to help but no stuffy was found. I filled out a missing item report with photos, and never heard a thing until a week later that they texted me that the case was closed and item was not found. How freaking disappointing that we relayed the info about how important this stuffy was, and not one manager reached out...I literally saw red! I would never stay here again and I would never recommend this hotel unless management changed. Ive never felt so unheard or un cared for by a company. I only give it a 2 star because of the lovely and outstanding service at the longboard club. It was the only high spot of the 10 days.