TripAdvisor Traveler Rating

Absolutely the BEST accommodation!!! From the minute I called the hotel and spoke to the overnight staff to inquire about availability - arriving at valet the next morning - checking in/out - walking down... the hallway seeing the friendly housekeeping staff ready to assist us in any way possible… Needless to say, My family and I will be back to this hotel when we island hop again. Thank you for turning our family vacation into the memories we will remember for a lifetime :)

They hotel is centrally located to walk to restaurants, Dukes market, and the International Mall. The staff were super friendly and helpful. They went above and beyond to make sure we had everything we nee...ded to make our trip special. They even have two goldfish in bowls that you can “pet sit” in your room if you are missing your own pet back home. My daughter loved having Stitch in our room and getting to feed him each day. The city view suite is spacious and beautiful. The bathroom was amazing. The atmosphere is relaxed, and once you get inside the hotel you no longer feel as if you are in the middle of a city.

The staff is super friendly and always does their best to accommodate your needs. The amenities are well-kept, and the rooms were remarkably clean. I loved that they offered two different types of pillows ...— a fluffy one that wasn’t too big or stiff, and a memory foam pillow as another option.

Extreme caution for World of Hyatt Elite Members: this property is actively working to avoid the standard benefits and perks World of Hyatt offers globally to their best customers. Breakfast (or lack of ...it) is a big problem. Somehow this property never reopened its restaurant after a covid closure. They had been giving points in lieu of the lack of breakfast guarantee for Globalist members, but they are now "exempt" from that too. Yet, they advertise a nearby restaurant in the elevators and on their website - you can even charge to your room, but nope - nothing for Hyatt Globalists. They play games with award availability too, so booking consecutive nights is a challenge. Clearly the management are the ones who seek the greed, but the staff on the ground are lovely, friendly and clearly knawing their teeth that they can't provide some of the perks a typical Hyatt has to offer. Reminder that Windows do not open; this is a former office building converted to a hotel. The upside is everything is new. While not on the beach, as others have said, it's a 5 min walk and easy to get towels and beach chairs from the valets on the ground level. So many things to do within a few blocks of the hotel; no shortage of shopping, dining, bars, and adventures. I just wish Hyatt corporate would reflag this hotel or strong-arm them to do better for elite guests.

I recently had the pleasure of staying at and it exceeded all my expectations! The moment I stepped into the lobby, I was greeted with warm smiles and exceptional customer service by Malia. She made me fee...l at home and welcomed. The room was immaculately clean, spacious, and beautifully decorated. The only kick back is that it doesnt have a lanai. We can't wait to come back!