TripAdvisor Traveler Rating

We stayed March 18 to March24. Staff was friendly. Toilet got clogged. Rooms were decent but dated. It's about 17min walk to waikiki Beach. A lot of additional fees. Resort fee 45$ per day. Parking 53$ p...er day. Got an additional surprise $318.48 additional charge on top of the $733.25 additional charges settled at check out. Phone i rooms didn't work. Staff tried to fix as much as they could. But voice mail on phone was full.

Housekeeping was very lax. In the days that they did come, garbage cans weren’t emptied, sheets weren’t changed, floors weren’t vacuumed or swept. Room felt very dirty by the end of our week long stay. Fro...nt desk was very nice and the head valet and his guys were very nice.

This hotel is perfect. I can't say enough great things! From how clean our room and bathroom were, the extremely kind staff, amazing valet, and perfect location. Would stay here again! Michael at the front... desk was amazing! The restaurant attached to the hotel has the BEST dirty chai latte and avocado toast I think I have ever had.

Looks nice but had multiple issues. Friendly staff, very long wait at the restaurant just for coffee and a bagel. Very thin walls, very loud. They worked to resolve the issues which had us switch rooms... twice. Too many kids at the pool splashing for my taste. Kept running out of pool towels too.

My friend JR, recovering from cancer, and major shoulder surgery. She hadn't had a vacation for 7 years. Taking her on her dream vacation gave her a lift in her step like nothing else. When we arrived at t...he Ambassador, we were greeted kindly, but a bit dismayed learning I had to pay an additional $50/day for a resort fee. Crossing through the lobby to the elevators, my eyes noticed the dirty rugs. upon reaching the 30th floor, I became aware that our room entrance was "Motel" like, to the outdoors. entering the room, I fain disappointment with the decor, and low scale atmosphere. The balcony small was cement with metal walls with 2 metal chais and a table. The wall A/C unit blew down onto my head, but we needed it on to drown out the loud street noise. The bathroom was nicely remolded. With the TV not working, we went to check out the pool, finding it small, loud with the street noise and not inviting. The hotel doesn't have a restaurant or bar. JR was disappointed...I understood. Making the decision to find other accommodations was easy. When I approached the front desk, the gal told me she would not credit my card for the daily resort fee or the downpayment to be returned, totaling almost $500, if I didn't steal from the room. I needed to get a refund from my booking company. She didn't seem to care that we were unhappy and checking out. The hotel in the end, did not refund the points I used to book the room. I lost a lot for a poor experience. JR and I found other accommodations and had a wonderful time. I'm a mature woman, i have traveled a lot with my late husband, and I have a standard that is not aligned with a "Motel 6". Although, I understand, the Ambassador would be acceptable for some.