TripAdvisor Traveler Rating

Amazing hotel. Amazing location. True luxury experience. The best breakfast buffet I have ever had. Small touches like complimentary mochi ice cream being brought to all guests at the pool during the warme...st hours of the day really made this trip feel special.

The amenities and staff are the best. Would highly recommend to anyone traveling to Maui. Well worth the price and we were expecting rain in mid may but it ended up being sunny and beautiful each and eve...ryday. Slice of paradise on earth. Thanks Andaz!

This resort exceeded our expectations. The staff were amazing from the time we got there until the moment we left. This is definitely more of a couple's resort. I only saw maybe 5 families with children. ... The breakfast was good. The room was very nice and clean. We had a King w/ ocean view. The spa facilities were amazing, and we were pampered (exactly what we wanted). After the massage, you can use the steam shower and their hot bath for up to 90 minutes. Pool service was great with lots of towels, sunscreen, and cold water for guests. They offer a free car service to local shops (which was great since we didn't rent a car). The views were outstanding!!! They have a beach crew who set up chairs and umbrella along with towels and snorkel gear for Andaz guests. We attended the Luau and loved it!! The resort provided a beach bag and reusable water bottles. The day of check out, we used a private lounge to shower or hang out in until time to go to the airport. They also stored our luggage for us. If you are looking for service and relaxation, this is the place to stay.

I wanted to share my experience at the Andaz after a recent stay, as there are a few key areas that could use some attention. The property itself is quite expansive—much larger than it appears on their we...bsite. Despite its size, most of the pools, restaurants, and amenities are easily accessible, which is a plus. The front desk staff were kind enough to upgrade us to a suite, recognizing our lifetime Globalist status. However, the room’s layout was somewhat awkward. The furniture was quite basic, and the positioning of the cabinet relative to the French doors to the balcony made it inconvenient to step outside comfortably. Breakfast was underwhelming. The selection was limited and did not meet the standards typically seen at Grand Hyatt or Park Hyatt properties. Additionally, there is no club lounge available, which was a bit disappointing. To add to this, we were made to wait for a table even though the restaurant was not full. It seems there is no policy for prioritizing Globalists, which is something I’ve come to expect at similar properties. The pool areas are well-maintained and pleasant overall. However, we did encounter a child’s stool in one of the pools while swimming. We notified the attendants, and they closed it off quickly, which I appreciated. Perhaps clearer policies regarding swim diapers for children would prevent incidents like this in the future. One of the more frustrating aspects of the stay was the experience with the concierge. I asked for a couple of recommendations on two separate occasions and found the staff at the desk to be dismissive and impatient. It was disappointing, given the level of service typically expected from a five-star establishment. Overall, while the Andaz has potential, it falls short of true five-star expectations. We left feeling underwhelmed and have decided that we would not return.

Second stay in 7 months. Reserves 2 rooms and a suite. Very nice property. Well maintained. The best hotel staff I’ve ever had. View from lobby is amazing. Breakfast buffet was great. It’s not designed for... families as there aren’t necessarily a lot of things for kids but amenities are great.