TripAdvisor Traveler Rating

When we were checking in, the location of our unit was changed to the other complex. The reason we had booked that specific location was because our friends were staying there. They basically said too bad. We were basically accused of lying. They even went so far as to say they could pull up the recorded call. We welcomed that. They never did that. They also promised to call us "soon". That was never done either. They only care about selling timeshare at what we consider inflated prices. You can buy them on the resale market for a fraction of those prices. Buyer beware. The resort itself was fine. Packed with people. I would not recommend staying here at the prices they charge. Many other options.

If you are not a vacation club member and book on a Bon Voy app for one bedroom OCEAN VIEW balcony room you get the view shown in the below pictures. Our room 2201 = Roof & Wall view, despite I paid for an ocean view room. Don’t be fool like me and book an ocean view room if you are not their timeshare member.

We booked a one-bedroom island view and an upgrade through our Vistana app. The staff was great on arrival and throughout the entire visit. The one-bedroom unit is so close to the main highway that it sounds like you're near an airport. The view is of a parking lot, a four-lane highway, and a small portion of the island. I am a lifetime platinum guest of Bonvoy; this is not what I expect from any of their properties.

Overall we had very good experience at the Westin. Beach view (including sunset) was great from balcony. Plenty of light coming into the rooms. We fully used the kitchen and the laundry machines. The beach was very well maintained. The on- site shop was well stocked and very affordable. Very Comfortable bed, sofa.

People only write reviews when they have some problems during their stay and they never mention about the good things they had. Don’t be that guy! They arrive at 10 am and they want their room to be ready early. The check in time is 4pm. Why you go there at 10am and complain? we have waited 6 hours for our room to be ready!! You can start utilizing the property and beach ! They have a lounge that you can change,rest,shower.They have kids club , kids pool with pirate ship, 2 restaurants,bbq grill areas,2gyms, walking paths, basketball hoop, tennis and pickle ball,bunch of pool and the best beaches on the island. But instead of enjoying all these they fight for ocean view rooms or early checking or late check outs.. complaining about the self parking .. if self parking is not available go valet park and tell them the self parking was not available and they will comp the valet fee. Lingy,John and Jerry are phenomenal at the front desk. Lui,Brandon on the top of it at the valet/bell. Chris and Penny are just amazing servers at the Pailolo. Bon did a great job at the Aunties. Love this place will back again fhosho. Small tips for people who is thinking to book here ; don’t check in on Friday or Saturday or your room won’t be ready on time because it’s busy check in days for the owners. Don’t ask for LCO especially if you check out on Friday Saturday and Sunday, you will receive a hard no. Don’t book ocean front or view , most likely you won’t like the view you will get because those rooms are often given to the owners. Instead try to get a room that is easy access to the pools or restaurants or to the lobby. At north my favorite is Building 6 and 1st floor , you can literally walk out from your lanai door and bumm you are at the pool in 10 seconds.