TripAdvisor Traveler Rating

Got a email a month ago about 15% off and when I found out last Thursday I was off on Memorial Day I jumped at the chance to relax even for a day at your hotel. My son and I started staying at your lagoon... tower because it is what I can afford, but we feel good about that place. This was our third stay in less than a year. The front desk was not too busy but I noticed the front desk associates were very friendly helpful and answered questions to the people in front of me. When it was my turn everything was smooth and quick. This time around we didn’t get the lagoon but the Ali’i tower was fine. I think lagoon may have been booked and my reservation was made the Friday prior. Having a room was good enough for us. Staff walking and working the area always friendly and helpful. The grounds and landscaping always enjoyable. My son finally noticed the plumeria growing and ask about it I told him they were little when I saw them last. I stayed at your hotel 38 years ago when it was the Kona Surf if my memory recalls and I never returned til last July. Will try to make it back again by the end of the year. We’re right across the other side of the island. Mahalo for your dedication in taking care of the Kama’aina, and showing the Aloha spirit to the visitors to our island.

We had a fabulous stay at the Royal Kona Resort. Our room was spacious, and very comfortable - bed was perfect. It is in a great location – most things are in walking distance. The staff were exceptionally... friendly and helpful. It really is a resort with everything needed for a perfect holiday.

Most of the time when I stay in Kona I've stayed at the Royal Kona but now I'm going to look into what offers the most bang for my buck. They have a $25 fee each day if you need to use their parking lot a...s well as a mandatory $25 a day resort fee. I don't need drinks, their sunscreen, a yoga class, etc...would rather save the money. If you are a solo traveler like me, the $50 each day is a huge extra fee when Hawaii is already expensive especially with the additional lodging taxes.

The lobby / registration area is very nice. Has the feel that you imagine when you think tropical resort. The guest rooms are dated and past due for a renovation. The towers all show signs of a past due re...fresh. Our rooms ac did not dehumidify, but just blew cold air. This, the room had a musty smell. The water in the shower was totally unpredictable. Turn on the cold wide open and it was scalding hot, taking several minutes to cool off. Great location within walking distance to lots of shopping and dining. But wayyy past time for a refresh.

We had a wonderful room and had a lovely gift basket upon arrival to celebrate our 55th anniversary. Everyone extremely nice . However on our 1st full day there , I slipped in the bathtub and had to go to ...the hospital ER . I had 2 broken ribs . The tub had strips in the middle of the tub . I told our housekeeper what happened and had a bath mat the next day . I am in my 70’s and my suggestion would be to have strips from front to back of tub or bath mats to prevent someone else from slipping like I did . Thanks so very much