TripAdvisor Traveler Rating

This place has zero care factor for their guests. We had multiple issues at check in. It took an hour. And we checked in online earlier in the day. The electronic check in booths failed, we were then told to stand in a long line to complete the check in process again. When you fly in from Australia, you want a smooth process, instead we go treated like a damn nuisance. , I booked 2 king rooms 2 months ago, we ended with 2 queen rooms that were next to a very loud night club next door. It’s 12.30am as l this. After a 24 hour flight time, this is not what one wants in a hotel. The hotel keys didn’t work, had to go back in line for another 30 mins to get new keys. The staff just don’t care, No doubt, l will get a response to say call to discuss and that they apologise for the inconvenience. How about you just make it right from the get go. It’s interesting that l get a ‘personal’ welcome email from the GeneralManager - Dan Walsh to say that here to help and make our trip memorable. Well, you got one out of 2. Memorable it is, helpful, you’re not. My advice, is to pay a small extra and stay elsewhere.

The bed was comfortable and the bathroom and room overall was really nice! We liked the decor as well as the 2 person shower in this room as well as the overall layout and ambience. The room had a few dings and dents but otherwise was really nice. Would stay here again. The only thing I would likely change on my next visit it to ask for a room that is not as far away from the elevator as it was a 3 minute walk each way to the room.

Flamingo is centrally located within walking distance of stores and restaurants. Stayed here a couple of time. Missed not having the buffet but a lot of them are closing down. Check in was fast and easy if lined up you can use kiosk. Rooms were large.

I usually never write bad reviews but when you meet someone so cruel and mean on christmas eve while having a new born Infant in hand, late night trying to get a night sleep and spend Christmas with a chosen reputable hotel and end the year right . it seems so possible but with the right staff of course… However, “Grethel” The supervisor on christmas even knows how to give a bad rating to the hotel and doesn’t know what excellent guest service means or even knows what going the extra mile for a tired parent with a new born even means!!! She misled us to our room and had my wife walking almost 25 minutes to the wrong elevator. walked into a dirty room with dirty floors , & when went down I personally asked her to accommodate us to a better room that is clean and with a nicer view as we were spending a total of 5 days with a possible extension. she gave us attitude and mean looks and said pretty much we are foolish for not knowing how to reach our room. However, she chose to act mean and cruel with a terrible attitude and said you can just cancel and go somewhere else and find a room which was after midnight where we couldn’t get a room check-In after midnight online. She is terrible and has no guest satisfaction experience. and does not how to recover an upset guest and keep a guest at the hotel instead of upsetting them on the Christmas and losing money for a reputable hotel called Flamingo. My wife ended up crying as we walked the streets of vegas in the cold weather trying to find a room passed midnight with a new born infant. “ Grethel “ night supervisor, we will never forgive you and I hope higher management reaches out to me or I will call corporate and escalate this all the way to the top of the ladder!! Looking forward to someone in management to contact us.

No shower curtain provided- was told the room did not come with this.. stained furnishings, rude and surly staff. Dated room with no carpet just a fake wood floor . I’ve been staying at Las Vegas hotels for over 40 years and this is by far the Worst experience ever.