TripAdvisor Traveler Rating

The hotel is very nice, the food is very good and the staff do all that they can to help. The restaurants can't be booked ahead, so if you want one of the restaurants apart from the buffet then get early or there is an hours wait. The issue comes around Christmas Eve and New Year's. They don't tell you that the event on both evenings is an additional charge of $100 a head. On Christmas Eve we paid it and the event was nice, not a $100 each good but nice. Then on the 26th the building work started. Basically all of the top half of the hotel, the infinity pool, the activity pool and the kids pool is now being covered over by scaffolding boards so are unusable for around 10 days. That is a large part of the grounds and facilities unavailable to guests. It also means there are over 100 sunbeds removed in a full resort. The lower pool is mostly Cabanas that have to be paid for or Adults only pool. The family seating area is reduced to no more than 150 beds. People have taken to sitting on the wet floor as there is nowhere else to go. The grabbing of spaces starts at 6am and you darent move off a seat. Nice hotel, do not come at Christmas

We loved this resort. The staff was so nice, and we loved the variety of restaurants. We were able to eat at a hibachi table (make a reservation as soon as you get there) and Jason was our chef. He was the best! Loved the entertainment team. Valery always had a smile in the morning and Natalia knew all of our names after one conversation, always saying hi. Beautiful resort, loved the service and wildlife. Hope we can visit again someday. :)

Pillows were to high and bulky. I was tempted to open one up and remove some stuffing. The service was never consistent. It's best to know and understand the language because you never know if you will get someone that understands English. When booking a tour...watch who you are booking with. The Hotel itself had a list of tours different from the Amstar tour. When I called the hotel from our room to try and book I was told I had to call Amstar or go to the desk. The front desk was a quarter of a mile walk, according to my apple watch. The tours Amstar offered were all day excursions. We didn't want to be gone so long...if we didn't like one of the options that were part of the tour...as they were bundled, we would be stuck waiting. That meant losing beach time. We did find a 4 hour tour on the beach. We had a wonderful time on the ATV some local history, seeing nearby beaches, and lunch at a local restaurant with awesome views. The Resort app seemed to be on a delay...service in the different restaurants was not consistent. The World Cafe had the best service. The French restaurant...Le Toile was not on the app.

The buffet was closed more than it was open. When it was closed, wait times at the specialty restaurants were very long. The beach was a disappointment. The beach chairs were tucked into the transition between resort and beach among hard-packed earth with exposed roots. Hazardous walking to be sure. On the other hand, the staff was wonderful and the rooms were clean. Although, there is not a wall between the bedroom and the bathroom and the toilet and shower have transparent doors. If you’re ok with showing off your bits and pieces to your traveling companions, then just disregard my comments. Personally, I don’t think this resort is worth the money or the drive to get there. (It is a two hour drive from Liberia airport over bumpy roads, and you will have to arrange (and pay for) the transfer.) There are better all-inclusives in my opinion.

Our stay at Dreams was overall okay. While the stunning wildlife, lush grounds, and beautiful surrounding landscape were highlights, several aspects of the hotel fell short of expectations. The dining experiences, in particular, were disappointing. We were frustrated by the lack of seafood at the buffet and the overall limited options. As a laid-back group who typically doesn’t let minor issues affect our holiday, I felt I had to share our experience. We were traveling as a group of families with children and were surprised to be denied seating together at several of the restaurants for no clear reason. Additionally, the buffet was closed for three consecutive nights without any prior notice, and the Coco Cafe wasn’t offering food in the evenings. This forced us to wait over an hour for tables at other restaurants. The hotel itself felt somewhat run down. There were broken lights, peeling paint, damaged bins, poolside toilets out of service, which gave the property a neglected feel. That said, the service was generally good. The staff were friendly and helpful when needed. The grounds and pools were well-maintained and provided a great place to relax. However, what truly made our holiday memorable was the incredible wildlife and breathtaking scenery that surrounded the hotel. While there were definitely areas for improvement, the natural beauty and wildlife certainly made up for some of the hotel's shortcomings.