TripAdvisor Traveler Rating

We stayed at Krystal Grand for 6 days and 5 nights. I’ll start with the positives. The location was ideal. It’s situated between Los Cabo’s and San Jose. There is an adult only pool. I appreciated that t...hey enforced the rule and kept the kiddos out. The hotel is located on the beach so it’s a quick walk to put you Mr feet in the sand. I had read reviews about the staff but have absolutely no complaints about any of them. We did experience a few earthquakes and the staff was reassuring and answered questions. Breakfast is buffet and they made eggs your way. Not sure what all they had. For the opportunities, the room didn’t have a phone. I had to use my cell to contact the front desk to ask for towels and hand soap. The location matters. Our room was on the 5th floor overlooking the walkway and a residential property. If someone were walking by the room, they could see us clear as day. For that reason, we kept the shade closed. The shade had a remote control on the wall and it would open and close whenever it wanted. Hot water was limited. I spoke to housekeeping and the front desk. Taking cold showers and washing my hands in cold water isn’t something I desire to do. We ate at the Grille. The food was ok. The menu was the same everyday. Leo was the best and very accommodating. Would I go stay here again. Nope. The room just wasn’t appealing and I don’t like to have to call daily for things that they should be refreshing in the room.

Alvaro and Ulises were great at taking care of us by the pool. They were constantly checking on us and bringing snacks for our little one. The hospitality and service these guys provided was enough to make... us visit soon! The restaurant food at Ayana was delicious!

I want to express my sincere gratitude to the entire staff at Krystal Grand. Most especially Aurea, she went far and above to ensure that my party of 50 guests were catered for and all needs were met. Aure...a provided exceptional customer service, ensured that the celebrant and her guests had a memorable time of their life. I will not hesitate to bring in another set of guests to come celebrate their special event at the krystal grand.