TripAdvisor Traveler Rating

Run down and outdated facility. The staff worked hard to serve but the overcrowded resort was too much of a challenge. Long line ups for dinner, orders not completed and running out of food happened each day. There was not enough loungers by the pools and to get one you had to have a towel out by 7am. Our room was cleaned twice only during our stay and our shower had no warm water for the first 4 days. We were placed in a hotel across the road from resort beside a busy highway which was loud. On the plus, staff were friendly and ocean was beautiful although we were unable to swim in due to current.

Pedro was an awesome bartender great hospitality and always smiling great service fast service …….. xxx. ……………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………………………………………..

Such a great trip! Aaron the bartender in the Altitude Club is incredible - he’s so professional and amazing at cocktails. Having him mix the best cocktails was the favorite part of the trip! We loved the options of being able to find different vibes around the property - quiet for reading, music time, lots of different food options… the beach is great and beautiful. We were there for turtle hatchings each morning and that was magical, too. Would definitely come again. The staff were great but Aaron was the best!

I stayed here for 1 week and the guacamole and adult pool were fantastic. The margarita pizza at the Italian restaurant is terrific. The best bar is the altitude club and Aaron is hands down the best bartender in the entire resort and makes the best cocktails. Hopefully you can find him.

Left my backpack in our transit from the airport to Krystal grand which had very valuable stuff in it but I got it back safe and sound from the help of Luis in front lobby and Arnoldo (our WestJet rep) could not thank them enough! do not understand the negative reviews for this hotel it’s been great!