TripAdvisor Traveler Rating

This was our first out of country trip as a family and it did not disappoint. We chose this resort mainly for the water park for our kids and honestly I think my wife and I spent as much time there as they... did. The staff keep it very clean and the entertainment was great. Overall we found the food at the resort very good. For breakfast each day we went to the Fresh Buffet which has a good variety to choose from and almost everything was good. Our kids can be pretty picky eaters and they both found plenty to eat. We wanted to try the Three Palms but it wasn’t open the day we wanted so we instead opted for the seafood buffet dinner under the stars which was excellent (it was an additional charge and needed a reservation so keep that in mind if you want to try it). The real star of the resort food wise is the coffee shop which offers both hot and cold brews and a good selection of ice cream and other treats as well. Even completely full from dinner we found our way there every night for ice cream. We read other reviews prior to booking and a lot of them did have some negative reports about the rooms at the hotel. I will say our room was a bit small for the four of us but we were able to make it work. Everything in the room worked, the beds were quite comfortable, and the housekeeping staff kept it very clean and made sure we had plenty of clean towels and a well stocked mini bar. We were asked at check in about upgrading to an ocean view which we did decline, which actually worked out well since the room had views of both the ocean and the mountains on either side. Where this place truly shines is the staff. From check in to wait staff, housekeeping to entertainers, everyone was great. They greet you with a smile and make you feel like a priority. Everyone asks how you’re doing and if you need anything. We honestly did not have a single negative interaction with anyone. In summary, pools are clean and lots of fun, the beach area, while small, is well kept, food and drinks are great, and the staff is amazing. We would definitely consider coming back here.

My recent experience at Hilton Rose Hotel was nothing short of a nightmare. During a recent stay, my daughters faced a harrowing emergency that highlighted the hotel's utter lack of responsibility and care.... While swimming in what was designated as a safe area, one of my daughters suffered a severe shark bite. The response from the management was grossly inadequate; the general manager and the duty officer were more concerned about their reputation than assisting us during a dire situation. Despite a large number of guests and staff witnessing the incident, the management chose to deny the presence of a shark, prioritizing their image over the victim's welfare. What followed was equally appalling. The hotel called for an ambulance but sent my daughter to a private hospital 20 minutes away, where we were met with demands for exorbitant payments ranging from $5,000 to $25,000 within a mere 10-minute phone call. The private hospital staff seemed more focused on financial gain than providing urgent medical care, effectively holding my daughter hostage in a distressing bid for payment. When I reached out to Hilton Rose Hotel for support, they offered no assistance whatsoever. After a nerve-wracking wait of approximately three hours, my daughter was finally released, enabling us to take her to a nearby public hospital via taxi. Although the public hospital staff were compassionate and dedicated, they were clearly underfunded and struggling with overwhelming workloads. My daughter returned home for emergency surgery the next day. Thankfully, she narrowly avoided losing her hand, though tragically, she has lost the use of two fingers and remains deeply traumatised by the ordeal. I strongly urge potential guests to avoid Hilton Rose Hotel. The lack of proper safety measures, an indifferent management team, and a negligent approach to guest welfare make this a perilous choice for travellers. The private medical facilities associated with this hotel seem more interested in profit than patient care, adding insult to injury in a distressing experience. Stay elsewhere for your own safety and peace of mind.

As Diamond members and returning guests (our third visit to this property), we were unfortunately disappointed with our recent stay at Hilton Rose Hall. Our experience started off on the wrong foot—we arr...ived early and were told we'd receive a text when our room was ready. That never happened. We had to return to the front desk ourselves to get our room keys. While we typically receive an upgrade as Diamond members, that didn’t appear to be the case this time. Our room looked out over a parking lot and the top of the kids' play area—not quite the Caribbean view we’d hoped for. The food was hit or miss. The breakfast buffet lacked variety, and by day three, we were eager for another option—unfortunately, none exist. The Coffee Shop was a highlight. Great coffee, a small assortment of pastries, muffins, and fruit cups in the morning, and a fun stop for ice cream in the evenings. That said, I wish there were better utensil options. I understand the importance of being environmentally friendly, but the wooden forks and spoons made it tough to enjoy things like salad or anything that needed real cutting or scooping. Dinner varied by venue. Moonstone and Seaside Grill were both solid experiences. Good food overall, and a nice change of pace from the buffet. However, when my husband asked to order a third entrée to share, the server responded with, “Only if you can eat it,” which felt unnecessarily dismissive. Three Palms was the biggest letdown—the steak had an odd texture and taste, and we ended up heading back to the buffet afterward. On the other hand, the Rum Factory had a great vibe and solid food. Drinks across the resort were overly sweet and fruity—fun at first, but it got old quickly. That said, I was thrilled they got my Aperol Spritz just right. The spa experience was also unusual. I was asked to sign and provide a tip before the service began, which felt awkward and frankly out of the ordinary. Entertainment in the evenings was just okay—we’ve experienced much better at other resorts. The pool areas were generally well maintained, but the lazy river was a different story. There were dirty cups left along the edges, and I personally removed a few from the water itself. While the overall experience didn’t live up to our past visits, we do want to give a special shout-out to Skeita, Nakeshia, and Tian—they were absolutely amazing and made our stay more enjoyable with their warmth and service. Hilton Rose Hall still has potential, but unfortunately this stay missed the mark. We hope to see improvements before we consider returning again.

Hi good day, I was there for my mothers day and also to surprise my sister and family who were there on their regular trip as well from Canada. I left with tears and a bad taste of poor service which is u...nusual for me. I always receive good treatment but was obviously sterotyped on that weekend. I visit at least twice per year as i strongly believe in supporting our local industry. Upon checkout i was told as usual that we are able to stay on property for as long as we are ready to leave. My kids went to the coffee shop and was told that they couldnt get anything after 1pm. I went back to the front desk to enquire as this was not stated to me before and did not want the same embarrassment at the buffet. First of all the clerk herself was shocked but she went to enquire and then she proceeded to ask if i was apart of a group. I told her no but she said i am not able to have lunch and would have to leave the property. I think this is rude as i was not aware of these new rules or else i would have eaten lunch as we had a long journey ahead with two kids. I was also told it was just for the day which i found startling as it seems it was geared specifically to residents. I have been visiting this hotel since wynham days and its my favorite as i find after staying here i am more relaxed and the kids love it here but will have to think twice when making future vacation plans.

So let me start by saying a majority of the hotel staff are fantastic. They are helpful and polite and seem to really care about you having a good time. The grounds are beautiful and there is plenty to d...o for children although we didn’t have any in our party. The buffet food has been AMAZING. We have not had any issues with people hogging pool chairs or floaty rings on either the water park pool or quieter pool, although we are not here at peak season. I do think that cleaning around the pool side could be better as guests tend to take their drinks with them around the lazy river and then leave the cups everywhere. A couple of times I’ve had to dodge a spilt sticky drink on the side of the pool. Housekeeping come daily. And restock complementary drinks in your fridge as well as cleaning. The rooms were ok but they are tired. We also notice that the cleaning staff do a basic job. They basically make the bed, don’t change the sheets and give you some new towels. We were here for about 10 days and our sheets were only change 3 times. We have a balcony view that looks over the golf course and the see and it is simply breath taking! We had an issue with noise in our first room as we were placed on the 2nd floor by some kind of generator and there would be a loud banging in the early hours every night. We requested to be moved and without argument they moved us at 2am and were kind and courteous and helped us with our bags 2nd issue - we had ordered a birthday package for a cabana. We were told it would be ready at 1pm, we waited and chased it up and by 2.30pm they called us to tell us they didn’t even have the special dietary item required. However the hotel staff refunded us no problem and the guest services manager Shakira was fantastic and offered us a complementary alternative for the poor experience. Be aware the walls are PAPER thin. I am currently writing this at 4.50 am, wide awake as I can hear the neighbour who obviously forget their cpap, snoring very loudly. BRING EAR PLUGS! They do have a shop on site that sells a few convenience items and souvenirs - so I’ll be off there soon to get some. I’m not sure much can be done about this as the rooms all seem to have adjoining doors and so the walls and doors are thin by design. And my last issue but only a minor annoyance, someone is obviously smoking weed in there hotel room because our whole room stinks of it and it’s coming through the vents! Our family on a different floor also had this issues. Now it’s Jamaica and you can’t escape it! But honestly in the hotel rooms? There are balcony’s in all the rooms if people wanted to smoke…just gross. We are here for another week and I have no doubt we will continue to enjoy our stay despite these minor issues