TripAdvisor Traveler Rating

Our stay was mediocre at best. Rooms had very old, outdated air conditioning system that was very loud, the noise from the "club" downstairs was extremely loud until 1am every night, and we were on the 4th floor. Wasn't as big of an issue for us as we were up late most nights anyways, but those with children would find this annoying. Walls between the rooms were paper thin, was woken up one morning by our neighbours TV. One elevator was out of service the entire duration of our stay, one day both were out of service, so the only option was the stairs. The resort had leaks coming from the ceiling all throughout. Food was very disappointing. The restaurants served very bland food, buffet had very few good options. The Italian restaurants pizza was basically a frozen microwave pizza. Very few options for "local" food, we were fortunate to go off the resort to try some actual authentic Jamaican food. There was the occasional meal that was decent, but overall it was sub par. The tipping culture is insane. Every little action taken seems like a tip is expected. Feels like it takes away from the idea of an "all-inclusive". Always trying to sell you something, and for an insane price. Played the golf course one day, couldn't even play 2 holes without being harassed to buy golf balls that they found in the woods. When you arrived at the resort, they try to pressure you into buying a "membership" to book with Playa resorts in the future. They tried to sell us on a $10,000 membership. We sat through the presentation because we just wanted the free gift basket, but what they told us would be a one hour sales pitch turned into over 2 hours. Just a heads up. The only positive would be that they had heavy pours on the drinks, otherwise I can't think of anything else. We enjoyed the weather and the beach, which is really what we came for, but the overall experience at this resort was disappointing.

Excellent place to stay..great food even for veg option. Loved the daal datka, fish. Staff was very friendly. Sandy beach was kept clean and combed every often. Reservation in morning to various restaurant was easy. Do it when they open taking reservation after 8am.

As many have said, the structure of the building is suffering. We have been coming back for over six years but will change. The location is great, on the beach and a shirt ride from the airport. The water park is great but it just needs updating elsewhere. The palms restaurant is now a $40 charge and with one of the remaining restaurants closed each night dining is limited. Rum room, Asian or Italian and the buffet. One elevator has been out all week, roof leaks in the coffee shop and a lack of investment. The staff try really hard though.

We visited the first week of December 2024 and had a lovely time. We were very worried based on various reviews and commentary we read on TA, but were super pleased with all aspects of the hotel. The food at the sit down restaurants was very good and the buffet always had a lot of options, so everyone found something they enjoyed. The entertainment was fantastic as well. Especially Britney and Jordon at the water park activities. They were so funny and kept the games exciting for all ages. The rooms were decent sized and always kept super clean. The water park was great- only two slides but our 9 year old and 12 year old were very entertained. Small complaint on the level of alcohol provided. We don't expect top tier at an all inclusive, but given that it is Hilton brand, we anticipated slightly higher level options. They did have better selections at the sit down dinners, so watch for that and enjoy an elevated cocktail during dinner! The other thing the resort could do, which would be a cheap and easy update, is to buy new equipment for some of the games. the pool sticks and ping pong paddles were either broken or very old. investing in just a few new things would go a LONG way. overall great place for a quick warm weather get away!

Just got back from Hilton Rose Hall and I have to say that I agree with some of the most recent reviews. This was my 3rd time staying here and not sure if I would go back. I am not overly picky but the rooms definitely need a bit of an upgrade. The food is pretty much what you would expect at an All Inclusive, just ok. My favorite was the Three Palms, but there is an additional $40 per person charge. It just didn’t seem to be as clean as it used to be and they are definitely working on a few different areas where they have leaks, but it did look like they were trying to rectify the situation. The best part about the whole place were the workers. They are the friendliest group. Always a hello and asking if we were enjoying our time. Sadly, unless they do some updating, we won’t be back