Overview
JOIA Rose Hall by Iberostar offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to an all-inclusive, all-suite, adults-only paradise, with gourmet dining and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed to offer maximum comfort and maximum pleasure.
Adults Only 18+
Check in
3 p.m.
Check out
12 p.m.
Rooms
295
Inclusions
- Daily activities
- Round-trip airport transfers
- Personal butler service
- Exchange privileges: Guests may use the facilities, restaurants, beach area and all amenities at the Iberostar Selection Rose Hall Suites and the Iberostar Waves Rose Hall Beach Resorts.
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Maximum 2 adults
- Large balcony or terrace with hammock
- 1 king bed, or 2 double beds
- Maximum 2 adults
- Large balcony or terrace with hammock
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Complimentary toiletries
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- Large balcony or terrace with hammock
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Complimentary toiletries
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- Butler service
- Large balcony or terrace with hammock
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Complimentary toiletries
Upper Grand Suites:
• Personalized pre-arrival contact to learn the guest’s preferences*
• Online check-in*
• Room selection through “My Room Online”
• Personalized welcome
• Special welcome drink
• Refreshing towel upon arrival
• Private check-in with a Hotel & Room orientation made by the butler
• Resort credits
• Customized Minibar
• Bottle of local wine/liquor
• 25% of discount on Star Prestige
• Butler courtesy call during stay
• 24 hour Guest Service
• Exclusive Grand Experience Team with butler service
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Ironing service
• Resort guided tour by appointment (Butler)
• Butler courtesy call, day before checkout
• Butler support for any guest needs
• Personalized farewell of guests
• Baggage claim by bellman in room
• Complimentary late check out* *Subject to availability.
- 1 king bed, or 2 double beds
- Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Ceiling fan
- Concierge service
- Pillow menu
- Smoke-free
- 24 hour room service
- Access to the Spa's Hydotherapy area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Complimentary toiletries
Amenities
Lobby
Aerial View Pool
Aerial
Beach
Main Pool
Fitness Center
Fitness Centre
Buffet
Buffet
Kiniro
Restaurant
Restaurant
Restaurant
Restaurant
Sports Bar
Spa
Spa
Golf
Grounds
Location
Reviews
TripAdvisor Traveler Rating
Not Grand Anymore!!!
DLCSC on May 30, 2025
We have stayed at multiple adults only Iberostar resorts. We recently stayed at the Iberostar Grand Rose Hall (Joia) and, unfortunately, the experience fell far below expectations, especially considering... the premium price point. While there were a few highlights during the stay, overall the service and cleanliness were major letdowns. Service Issues & Cleanliness: The most frustrating part of the trip was the poor customer service from the front desk at check in and concierge desk, particularly from Travis, who was dismissive and downright rude. Questions were met with eye rolls or sarcasm, and he made no effort to be helpful or welcoming. For a resort of this caliber, that kind of attitude is unacceptable. The hotel does not live up to the Iberostar cleanliness we have seen at other resorts like Punta Cana. It also is in need of renovations. The halls smell musty and bathrooms had mildew. Value for Money: The resort charges like a luxury destination but fails to deliver a luxury experience. The inconsistency in service and lack of attention to detail made it feel far from worth the cost. The Good: • Kimiesha at the Lobby Bar was a breath of fresh air—friendly, attentive, and always smiling. She truly knows how to make guests feel welcome. • Andrew and Karen at Surf and Turf were also fantastic—professional and personable, making our meal memorable. • The Italian and Japanese restaurants were both excellent, with high-quality food and great service. Special mention to our waitress Surdeen at the Italian restaurant, who was top-notch. • Ramon at the Japanese restaurant put on a great show but food wasn’t great. • Jheannell at the Spa was warm, skilled, and professional but spa needs renovation and upkeep. It is also very expensive for what you get. • Alonzo in the French restaurant also delivered impeccable service with charm and efficiency. It’s disappointing when a few standout staff members work hard to create a positive experience, only for it to be overshadowed by poor customer service and unprofessional behavior from others. Star friends were basically non- existent. I saw them frequently talking to other employees or on their phones. The only good entertainment was the cello soloist in lobby bar. Breakfast service wasn’t great either. The beach restaurant was closed for renovation although we didn’t see any renovations going on. Cabanas need repair and they need to add a lot more. We traveled to adjoining hotel for the Lazy River and was met by a rude towel girl. She told us the cabanas were $30 a day to reserve and that the Lazy River wasn’t open and didn’t know when it would be. I truly hope the resort takes steps to improve service consistency, entertainment and cleanliness. I also hope they reconsider what the “grand” was and why people stayed there. The “grand” standards have certainly disappeared. Until then, I would not recommend it to others looking for a true luxury experience. Let me know if you’d like this adjusted to sound more formal or casual!
Will be back!
Maria M on May 28, 2025
High quality stay!! Staff was super nice. Genuine Kindness all around. We had Ralston, Gary and Khadeen as our Butler service, they all were prompt in checking in with us providing the days activities at ...the beginning of the day. They were extremely kind and fun to interact with. Room service was great bringing us our morning coffee that we set up with our Butler service. They provided a service of turning down the bed which was so nice to come back to. All around amazing stay. Highly recommend.
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