Secrets St. James Montego Bay reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.6
  • Rooms 4.4
  • Service 4.4
  • Value 4.2

10257 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Great trip, resort could use some changes

Global50077294268 on May 03, 2025

We had a great trip here but there are a few things we did not like-we did not like that the only breakfast option was buffet or room service. Would have liked a sit down option. At night all the restauran...ts and open bars are in one area at back of resort. There are beautiful bars near the ocean that should be open later. If they were open it was for a private party. House keeping was very disappointing. They took our dirty towels but didn't leave any new ones, this happened more than once. A few times they came in and brought 4 bottles of water but didn't make our bed. Over all we still had a great time but I would chose elsewhere next time.

TripAdvisor users rated this property 5 out of 5

Secrets St. James Montego Bay is a MUST visit for foodies looking for the Jamaican experience.

Nick E on May 03, 2025

If you are looking for a getaway spot that is relaxing with great focus on excellent customer service and some of the best restaurants then this is the place for you. I was blown away by how quality the re...staurants were, and that just enhanced the Jamaican experience. They offer entertainment every night and with the all-inclusive package you can take advantage of the great drinks to the fullest.

TripAdvisor users rated this property 3 out of 5

Save your money!

Quest59929667260 on May 02, 2025

If you go be ready for dirty rooms. A horrible hour to check in and go through a thousand questions and upselling. Get a butler, (Rashmaine) made the trip. He was amazing and worth every penny. The buffet... and room service food is horrendous. It tastes like processed frozen food. We won’t repeat this trip.

TripAdvisor users rated this property 5 out of 5

Amazing resort and staff!!

Sunnia G (Chicago, Illinois) on May 02, 2025

My sister and I do a trip every two years where it's just the two of us and this year we decided on Jamaica and stayed at the Secrets St. James. We only have great things to say about everything (food, ent...ertainment, beach, customer service). The staff is amazing and we hope to return one day!

TripAdvisor users rated this property 5 out of 5

Only 4-5 days to get away....great place to stay!

ann w on May 01, 2025

It is kind of a compact resort as compared to some of the others but there are good options for entertainment, food, beverage, activity etc. I am a bit of a travel snob so I chose to stay in the preferred... area with butler service which was appreciated.

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