TripAdvisor Traveler Rating

I stayed in Room 1504, which has a stunning terrace overlooking Lex. On a warmish December night, it was the perfect spot for a glass of wine in the moonlight. (The glasses are in the closet). Clean, comfortable room, nice hot shower in an updated and attractive bathroom, small desk, lots of light (corner room). The building has an old NY vibe, with paneled elevators, brass accents, and old brick, like an elegant, if aging dowager. I didn’t see/use the gym, and there’s not much re other amenities (no coffee, no bar, no food service). But there are plenty of shops and restaurants nearby and the terrace was such a lovely treat, that it transported me back to Miracle on 34th Street days.

Stayed at the hotel 57 and to be honest after reading the reviews I was dreading it! I’m going to be totally honest it was a great price in a brilliant location and although they was no breakfast that didn’t bother us one bit as we was up and off out early and always stopped off at different coffee shops on our route. The tv channels didn’t work however I put on you tube on the tv and played Xmas songs while getting ready and having a few glasses of balies :) the rooms was basic and could do with a little update but the bed was comfy and they was no noise from the outside the staff was pleasant and I got refunded my deposit immediately after check out. Have I stayed in better hotels yes absolutely!! However for the short time we was there it was just a comfy place clean place to rest my head and feet.. I was never in. Would I stay again yeah for sure. If you’re expecting the plaza for hotel 57 prices then don’t bother booking it’s a cheap and cheerful hotel in a great location. Don’t go with high expectations and you won’t be disappointed ??

Had reservations about the booking after reading the reviews but it was nowhere near as bad as some reviews make out! It is a dated hotel with very small rooms, but it’s NYC and to be expected! It’s a well priced and excellently located budget base to explore this amazing city. Don’t bother with breakfast as it’s not worth queuing….. there’s ample places to eat nearby. I would stay again….. but only if I couldn’t find a better deal elsewhere.

I reserved an accessible room. I called a month before to make sure I would have one. When I arrived they did not have one but upgraded me to a room I could not use. After 3 moves, they found a room with a shower I could use. It had a broken toilet seat (fixed with tape). There were no amenities such as soap or tissues. It was dirty and the furniture was broken. I had to have a service engineer twice. I had to check out the next morning so I could shower and was told that I had to deal with Expedia.com to get any money back. When I applied, I was told that the insurance I had purchased did not cover my experience and I was out the money to the hotel as well as the money I had to use to get a room at another hotel. So Hotel.com lied about the hotel. The Hotel lied about what it offered. The insurance did not cover any of these. I would strongly recommend never using Hotel.com, Expedia.com, or this hotel. My family reunion was a complete financial disaster as I had to use Uber to get to/from my sister instead of walking. I had to find a hotel on Thanksgiving day. As a senior citizen with limited funds, I had to cancel a trip to see my grandkids so that these entities could get their unit of flesh. And, the hotel said they did not give a moment's thought since they had already been paid. The owners of the hotel should be shunned by everyone. Not even a "Sorry it did not work out."

Hello Gabriel Kolendrekaj, Maybe I can get your attention this way as you are not answering my emails. Although your assistant is and I have spoken to her twice on the phone. Also I could post some of the email responses from her here and perhaps that will get your attention Gabe, Do you know, I told my daughter when she was 8 that maybe someday she and I could go to New York together. Well that someday came, Sept 28 2024. I booked this hotel in December of 2023. The location was great, the price was fair and when we arrived all was well. The staff were friendly and the service was good. We were told immediately upon check in that the breakfast we paid for on our initial reservation was no longer available and were given a letter to contact you. This was so you could give us a refund for that portion of our hotel fee which I paid up front 9 months before. I emailed you that night and once again later that week before we checked out. The night before check out they told me you were away that week and connected me to your assistant. She verbally told me I would receive the refund on my Credit Card in 3 to 5 days. Days, weeks and now months have passed and it hasn't happened and as I mentioned, Gabe, I have received more emails from Adriana saying the refund is coming and I have spoken to her on the phone again and she confirmed the same. Gabe, I would be giving this review a 4 or 5 star. And I would probably change it if I see the refund happen soon. Like how about this week? In your response to me here, please do not apologize to me and say you are sorry you have not met my needs this time. I expect you are a man of your word and I have faith, truly that you will make good on that word. Send me a personal email this week please.