TripAdvisor Traveler Rating

- The AC don’t work - Internet speed is subpar throughout the facility. - You only get one a la carte reservation per three nights of stay. The restaurant we picked didn’t have half of the items listed in the menu. Everything we ordered took long time to prepare. We waited for half an hour for desserts and it never came, so we walked out. - Front desk is unhelpful - Refuses to issue any refund if you had a family emergency or miss your flight and miss any of the days that you paid in advance.

Bahia grand principe Jamaica is a lovely hotel with entertainment food and everything look if in a holiday. Recommend going out as well to see the real Jamaica . Room service (cleaning/stocking fridge) came everyday cleaners do take their time waited over hour and she was still in room when I returned . To book restaurant you need to do asap or can’t get a seat. Kids club was the best by far I would go back just to visit the staff at the kids club they provide so much and always happy and really get to know the kids not just provide childcare. They are like one big family and get even the shyest kids to enjoy and get involved. Truly amazing group of people who deserve the praise. Can’t wait to go back again A&Ex

I’m writing this on our last day and I have to say our entire experience here was 10/10. From the staff to the room to the food and drinks everything has been excellent. With all the negative reviews I had my concerns but having experienced it first hand I can confidently say ignore the negativity and enjoy this beautiful resort. Room: we got one of the updated rooms (18410) and it was truly worth it. Don’t skip this upgrade for a lovely stay. We were near the kids water park as well as the round table restaurant which was great for us. Every day the room was spotless and mini bar filled. The AC worked perfectly! No complaints about the room whatsoever. It’s a large resort so be prepared to walk but it was sooo reasonable for our family of 4 (5 and 7 yr old) Food: I downloaded the app before we arrived and was able to reserve our three sitdown restaurants. The first night we ate at the knife. The second and third nights we ate at Mikado. All of the meals were good. My favorite was the third night at mikado for Japanese. The waiter suggested the crunchy shrimp which was excellent. My husband had the chefs choice which was a delicious steak. Otherwise we ate at the buffets or the jerk center. We loved the round island marketplace for breakfast because there were ocean views. As most breakfast buffets go they have the omelet station, bacon, sausage pancakes etc. they also have a coffee bar to get the best cappuccino’s. They also had cappuccino at the sports bar. Orquidea was also great and had lots of options. There was something for everyone. We always frequented the pasta station and made sure to try the authentic Jamaican foods. (Yes they have pizza and nuggets for picky eaters too.) Pool: we chose to stay at the pool furthest from the jerk center. We noticed the water was clear and not as rowdy as the kids pool and the water activities pool. There was a bar there as well so a refreshing drink was never far away. We had no issues grabbing 4 seats under an umbrella everyday whether it was 11 am or post lunch. There was no need to leave our stuff, we would just take it with us and come back and the same seats were open. Such a big difference from other resorts we have stayed at. WiFi: we had pretty good wifi all over the resort except at the kids park. No issues with slow speeds when we had it too. Gym: There was an issue with wifi here as well. Only 1 treadmill of the 4 was working. I guess if you’re coming here to workout, jog on the beach. Excursion desk: My husband booked scuba diving for himself and did 2 awesome dives. We also booked the Dunn’s river falls catamaran tour with snorkeling and lunch for less than it would’ve cost online. Both my kids were able to make the entire hike and we loved every minute of it. The only negative was the amount of waiting around for other guests to meet at the hotel.

We saw less than sanitary practices at the bar cleaning drink glasses. We both got sick. Food was not outstanding , had better in Cuba ??who’d guess that! Beach was small and restricted not allowing you to swim out where water was more then 4 ft deep. Trip to shop was a farce taking us too a shopping mall owned and operated by East Indians only ,so hard to immerse into the local culture . We will not return.

Our stay at Bahia Principe Grand Jamaica was overall a lovely experience. We were misled by our travel agent while booking this resort, BUT still had fun and an overall good experience. One thing I would note is this resort is going through many renovations, I would be completely transparent with what you want when booking. There's a luxury side, which includes adult-only, room service, alcoholic beverages in the room, and better buffets. If you book with the luxury side, you have access to everything else on the resort. But if you book with the grand, you're excluded from that area. Some of the downsides of the grand side include: - Outdated rooms (2 of our guests had floods in their room within the first 10 mins of their stay, but were moved) - Other guests were allowed a nice free upgrade to the renovated rooms but paid less for their stay. - No room service, only able to request towels through the front desk, which would take forever. Otherwise, we came for a wedding, and the wedding was absolutely beautiful. Shout out to Demiteri & Alan at the Lobby outdoor bar, Kirk at the main Buffet, I don't remember the name of our wedding coordinator but she was lovely as well!