TripAdvisor Traveler Rating

Run down room toilet didn't work water leaks on first floor elevator smelled like a service elevator entertainment was lacking but wanted to be rated the second they had you up and doing something went to ...Tepenyaki where they guy cooked and the show was him singing just sad the worst was the restraunt don Pablo and Kevin a waiter that was terrible and rude the flamboyet kept setting the the alarm off the sea view room had a great view. The Jerk chicken and patties were good. A lot of the staff seemed unfriendly like when you asked them for something it was if you were putting them out also I heard while we were there someone had $300 stolen from the room safe

So this is my 5th visit to a Bahia Principe resort and I convinced my friends to go here because I had been to Mexico 4 times and Punta Cana once and was never disappointed. Unfortunately, Jamaica did no...t live up to my expectations. The food,even in the gourmet restaurants was terrible. The room was nice but one day I didn’t get any maid at all. The hotel advertised a casino and disco. There is none. Only one bar area open at night and at 11 pm. It’s karaoke which is funny the first night but that’s about all I could handle. Good thing is that the beach and pool was nice although not enough seats at pool due to people reserving and then not actually being there. Signs everywhere saying No Reserving! The elevator were all mid marked so it was hard to navigate around. Weather was great but that’s all I’ll say

We just got home from an amazing family trip to Bahia Principe Grand Jamaica. I went with my husband and 2 boys ages 9 and 13 and all of us had the best time ever. We had sunshine all week aside from 5 min...utes of rain. Check in was a breeze. I highly suggest getting the app to do a pre check in and booking all your restaurants for your stay. Also join their facebook page for lots of tips and tricks to make your stay amazing like ours. The entertainment was great especially Derice who always had everyone full of energy. David was amazing at the water aerobics by the pool. Delario was our amazing bell boy who helped us find our room and helped us with anything we needed and answered all our questions. The food was great. They definitely cater to everyone. The beach is fantastic. It’s make sure you go on a not so windy day so that way the water is calm clear and beautiful. The customer service was great. Anytime I pressed 0 on our room phone to ask for water or pop, they came within 10 minutes. Absolutely loved the people and vibes. It was so fun and so relaxing at the same time.

WOW! What a fantastic resort, with amazing staff, stunning views and even better day trips! We stayed for 10 days and would stay all year around if I could! Fell in love with this place and will be retunin...g to do more outings with Andrew the private tour guide suggested by our TUI rep Adiren Thankyou so much for making our time there the best it could have possible been Don’t forget… if you want a tour ask for Andrew’s Tours at the front desk he is outstanding !

No more Bahia for me I am a returning guest. Last stayed for Christmas 2022 and the treatment (as a local) was enough for me to write them off. Fast forward to April 2025 and needing somewhere to stay whil...e celebrating my birthday (and having an infant). Bahia won only because of distance When we made the reservation (3 days,2 nights) the rep asked if we will be celebrating anything special to which we answered birthday. Checked in, no recognition of same. Asked at the front desk and were told they would rectify same by making a notation with housekeeping. Day 2, room cleaned and still nothing ?? had to make another call and at that point it felt like I was begging. Eventually around 3pm a lady came with a banner and 4 Bobbies (will attach sample photo) Perhaps they think locals are thieves but no iron was in the room and guest service would not answer the phone so I had to go to my birthday dinner in a crushed dress At dinner with my very active 9mnths old I asked about 4 different people for a high chair before finally being given one with no straps about 15minutes later. Food was mostly cold. Either too salty or very bland. And most meals just felt like leftovers (eg what wasn’t finished at lunch time became dinner) Wait time for the golf cart was very long; over 1000 rooms between the grand and luxury property and it’s being served by 2 carts Wifi kept having issues and the app had glitches The magic show was the only good thing about the stay Overall, no wow factor. Didn’t feel like good value for the money spent. Too many other options than to return here