TripAdvisor Traveler Rating

We had a lovely stay. The resort is very big and lots to do. You will never get board. The buffet with the Jamaica dishes was very tasty. Ice cream is always runny and soft. The staff that looked after us... in the buffet is excellent and my room cleaner was very nice. Overall I would go back but will have to walk with bug spray. The mosquitos were brutal in the rooms.

I have been to Grand Bhai previously with Tui, I loved it last time this time was a let down. Whilst I had a refurbished room which look good - the toilet smelt real bad always, the shower head was leaking... I have to take it of and reposition the washer, I spoke to reception and nobody came to sort it out. The was a lamp to the side of the bed when switch on fell out of the wall, it was just sitting in the gap. Many of the restaurants were closed or we were told they are fully booked but walking pass the were always half empty, when we did get a Al cate restaurant there was not enough staff to serve half a restaurant. The kids pool area is so dangerous, it looks very rusty and the flooring around the pool is marble effect which makes it very slippery, my grandson fell and banged his head twice within 45 mins, it really need a different type of flooring. We were expecting a nightclub on site which has now been closed down but still being advertised. The entertainment team were great with what they had to work with. Front desk team very rude, not helpful and waiting staff seemed very unbothered by anything, lots of shoulder shrugging going on.

We arrived on May 27th- our room wasn't ready until close to 5pm. First night AC leaking from Ceiling- no help until morning. We had a room change. Housekeeping was okay, some days no towels, one day our r...oom was skipped. AC in rooms was never that cool. Food was at par, best service was from entertainment group. Resort definitely shows it needs some repair- We know it closes in Jan 2026. We had a good time but we won't return back to this resort again.

Really enjoyed our holiday went for our daughter‘s 18th and son‘s 14th birthday. The food was delicious. Entertainment was great. I would’ve preferred for us to have joining room which I did request for th...rough TUI booking a year in advance. However we had separate rooms we would have preferred the rooms to be next door to each other. The room was about three doors away from each other this was okay though in the end. Wi-Fi was good on the 2nd floor then when we moved rooms to the lobby floor the Wi-Fi wasn’t that good. Definitely will be returning

The place is beautiful, breathtaking, but the service sucks. The safe wasn’t safe, because it didn’t work. I had to carry my important documents and money with me at all times. Some of the waitresses and w...aiters are rude. The food wasn’t great. Some of the food at the buffets were cold. It’s like I had laxative every day. Going to a Jamaican all inclusive with no Jamaican cuisine to choose from. We wasn’t told that only the luxury side will get all the West Indian food when booking. If so we wouldn’t have went there. My Aunt wasn’t accommodated with a wheelchair. The restaurants are a distance apart. Don’t waist your money on this resort. Don’t, don’t, don’t waist your money. The beach is full of rocks and dirty.