TripAdvisor Traveler Rating

Amazing hotel! Amazing staff. Rooms were cleaned daily and had all amenities. Staff at all restaurants, bars and pools in addition to chef, cleaning staff, bell men- everyone was amazing! We will return and we would recommend to others. Thank you Bahia Grand Jamaica

The majority of the staff are very rude and won’t give provide you with a full service unless you tip them. I don’t mind tipping for a service I have been provided but to expect it before is audacious. The rooms are adequate but nothing special. Our shower head wouldn’t work so just faced the wall rather than above you. The jacuzzi jets in bath also didn’t work along with the telephone in the room. There were repeated power cuts all through the day and night with no explanation or reason. Cockroaches in the buffet hall everywhere to the point I saw one crawling out of the salad bar. The A La Carte restaurants are a joke. Every single one of them! The Japanese restaurant served us roasted chicken with instant mash potato?! I’m not a connoisseur of Japanese food but I was stumped to work out how they could try and pass off that as Japanese cuisine. Don Pablo was the better selection out of all the restaurants but even they managed to serve up scrambled egg instead of a crème brûlée. Cockroaches in there as well.

I visited jamaica with my mom and 21 months old. We opted for a room with 1 king size bed. The room was cleaned daily. In fact, we had to wait for the room to be ready because they placed us in bldg 23 and based on reviews I request bldg 17 and paid $80 extra for the room. When we got to the room there was no water in the fridge but luckily I had water to make porridge for my baby. Other than that, it was a great stay. Everything was clean, the staff was friendly. We dined in the smaller dinner area since it had less ppl but the larger dining area had different foods. It worked well for us since I would take breakfast food to pack my baby's food flask (her lunch time is 11:30 followed by a nap) because we won't have been able to get lunch. Every night I got my water flask filled with hot water so my baby can have her bottle before bed. This is perfect for babies and family!!! There is a child center but it's from 3 yrs +. I took my baby there and stayed with her while she played. I prefer the beach by the adult pool since there were limited ppl there. I did not use the beach by the kiddies pool. I am planning to return next year with more relatives.

Old and in need of repair. Customer service is non existent. The staff is lazy. The quality is horrible. The plates and glasses are not cleaned or rinsed properly, every drink tastes like soap. In the middle of a hurricane they gave zero direction and tried to exploit customers for money by charging double and triple while you were trapped at the resort. But I found out why they have decent reviews, everyday at the pool they hand out free bottles of rum when you go up scan the code and post a 5 star review.

We saw roaches on food in hotel buffet. Food is sub standard. Place is too big takes 20 minutes to go from one end to other. Would not stay here. Stale bread, lunch meats in heat. All the a la carte restaurants are a joke. Elevators are very small and some not working. Swimming pool was warm and slimy bottom and cloudy. Dont waste your money here.