TripAdvisor Traveler Rating

After reading many positive reviews, we decided this would be a great place to stay during our Disney vacation. However, this hotel leaves much to be desired with room for improvement. Pros: We appreciate...d the family suite floor layout, as you do not hear much hallway noise in the bedroom area. The bunkbeds were functional, although the top bunk was hard to get in and out of for younger children and so close to the ceiling that an older child could not sit up without bumping their head. The kitchen and full-size refrigerator were great, and a separate family area was nice for our family of five (5). The breakfast foods are changed daily and offer a good selection. The breakfast area is large and open. All of the breakfast staff were AMAZING! They worked hard, refilling things often, cleaning tables and floors in record time, and were extremely kind and helpful. The walk to the Toystory parking lot was easy and convenient. The pool area is only okay. It is clean (the water was COLD), although the pool towels are worn, thin, and were not refilled very often. Cons: The front desk staff was anything but friendly and/or helpful. They appeared to be bothered and put out anytime we stopped by the front desk for any reason. A smile, a cheerful good morning, or a welcome back shout-out goes a long way to help your guest feel comfortable and welcome. The hotel website says it has been renovated, although I don't know how recently. The carpet in the guest rooms is dirty! After bathing our children, their bare feet were filthy after walking from the bathroom to the family area. Don't forget you must request room service the night before for your room to be "refreshed" the following day. This does not include vacuuming of any kind during the entire stay. Sheets are thin, worn, and were not changed even when requested. Most of the pillows are awful and lumpy. There are no kitchen towels to wash anything with, so you must use the bathroom towels. You receive a set of four (4) bath, hand, and face towels, even though the family suites sleep up to seven (7), so you must request additional towels as needed. The bathroom sink is open to the bedroom, so the lights wake everyone up when turned on. The ice machine on the 5th floor did not work during our 7-day stay, nor was there a sign telling guests that it was out of order for most of our stay. The ice machine on the 4th floor was being repaired, so the 3rd floor ice machine received a lot of use. The extra room in the family suites was appreciated, but we were unimpressed and will not stay here again. In my opinion, this is a budget hotel with a lot of room for improvement.

A really lovely stay. I was in town for a conference at the convention center, which was an easy walk. My room looked north, which meant that I got to enjoy the fireworks from Disneyland every night. The f...ront desk staff were all incredibly lovely. Breakfast varied every day (though waffles, among others, were always available). The bed itself was quite comfortable, and I appreciated that the layout of the suite shielded the bedroom from hallway noise. A number of options for food and convenience stores were reasonably close.

my recent stay at Homewood Suites, I was pleasantly surprised by the overall experience. This hotel is designed for both short and extended stays, making it an ideal choice for families and business travel...ers alike. Upon arrival, the check-in process was smooth and efficient. The front desk staff greeted me warmly, providing a quick overview of the amenities available. The lobby was spacious and inviting, with comfortable seating areas and a complimentary coffee station, which was a nice touch after a long drive.

Our favorite place to stay when visiting Disneyland. Located next to Toy Story parking lot which you walk through to get to the Disney shuttle bus. I like parking at the hotel and not having to do anymor...e driving. Rooms are spacious with a kitchenette, living area, bedroom and small divider wall separating the bunk beds from king bed. Kids love having their little area. Staff is great. Everyone is so friendly and helpful. Breakfast has many options and staff do a great job of keeping everything filled and tables clean.

Just wanted to give a shout out to Adrian who helped me immensely when I was dumb and booked through a third party reservation center. He took really good care of me. Thank you again your service was more... than excellent!! The Hotel looks great after your recent renovations!!