TripAdvisor Traveler Rating

We stayed here for one night and had a nice experience. We arrived early morning and checked in and luckily couldn’t go to our room. We managed to get preview tickets for Epic Universe before its opening i...n May and this was amazing. We had a very clean room with two big beds which you melting into. A nice sink dresser area and then the toilet and shower separate. Not a fan of the shower curtain however. We benefited from early park access and you can walk or take the boat. The theming is great in this hotel you can imagine your in some far east haven and there is a great smell when you walk in. There is an onsite store selling treats if needed. No criticisms at all and we enjoyed early access to the parks. We used the pool one afternoon. Food is pricey in the bar/restaurant probably not worth the money. We managed to get some beds and enjoyed swimming. Some ducks even joined us in the pool. Shame we couldn’t have stayed for longer

I am writing a review even though I am still at the hotel. Let me start by saying that they try to monetize every dollar. For example, there is only one tv channel for kids and the rest you have to pay fo...r. There is no way to put netflix or anything from your smartphone. Another BIG factor is how dated the hotel is. They gave us broken, stained towels, the plugs on the nightstand did not work, there was pubic hair in the bathtub, the rug was simply dirty (my 6 yr old found a toothpick on the floor, yikes), our luggage took forever to arrive and there is water running noise at night. Room 3527, not recommended. Lastly, we ordered two kids chicken and white rice and they charged $50. Not correlative with the category they promote.

The service throughout the resort was excellent. The property feels secluded although it is next to the parks, very convenient to get to. The pool is large and accommodates several activities. The rooms... are somewhat outdated but clean. A very nice getaway from the parks.

The main reason we stayed here for our trip was the express pass benefit that came with the hotel. Upon check in we got artificial leis which is a nice touch and fit in with the Polynesian theming. The p...ools were nice very expansive with very shallow entry for young ones. The pool side nachos is a must it was delicious and portion was huge. Alcohol at the onsite store was very expensive. Room felt a little dated so could use an update. Would stay here again because of the express-pass benefit.

Very disappointing visit. We went for a long weekend. We had toilet issues 2 of the 4 nights we stayed where the water kept needing to fill the bowl (room 3311) It was very loud and woke our entire fami...ly up both nights in the middle of the night. Shower drain was clogged, one room (3307) smelled like urine, and the sliding door for the bathroom just fell off the hinges. Of the 4 days we were there, we ran into an issue every day. The non management staff was great.