TripAdvisor Traveler Rating

We enjoyed our stay until someone stole a woody doll that was securely zip tied to the top of our jeep. When we contacted security they said to make sure we stated we would like compensation to have the do...ll replaced on the incident report and then told us to call risk management the following day to follow up. My kiddos were so devastated that someone would steal our family woody doll from the top of our car. And then the entire trip we were worried someone would try and steal the buzz that’s also zip tied to the roof of our car. Mind you we have never had a problem with anyone trying to steal our dolls. It’s just devastating that this happen at this resort of all places. We contacted risk management and they didn’t get back to us until hours after we checked out 2 days later. The person we spoke to was very rude and stated they are not responsible for the stolen item and don’t know why the security guard would tell us that. Which we do understand. It just left us feeling like this is not a place we trust to come back to nor want to based on how they handled the situation.

Super super nice! The value was amazing and there was so much to do. Very clean and comfortable. I booked on Sam's club travel which gave me a great deal. There are a lot of restaurants and shops onsite, ...plus a Walmart within walking or short-drive distance.

My parents own a timeshare here and come annually. It would be a great experience if Westgate invested money. We stayed in the newest bldg #6200, so expected newness BUT they just put the same old worn fur...niture in the new bldg. - very disappointing. Also, they did not add a pool so these hundreds of people will need to share the already crowded pool #14. Also there are limited supplies besides plates, glasses, silverware, and a few pots, so bring your supplies if you plan to cook meals This is not a terrible property, but definitely not luxurious. Good for large families and kid groups. Just know that before arriving if you are expecting a newly upgraded property.

20 years of going here as an owner this is the treatment you get. Security is rude called customer service and the agent laughed at us over the phone. Did not know where to check in as we were not told the...y were under renovations. Took us a 1/2 hour to find it. Then we talked to three other agents at the front desk you would think that they would follow up nope no response. Then on top of it all our room smelled mouldy and we went to use the dishwasher and it was full of mold. See pictures

We had the smallest cheapest room we could book. Its comfortable! Two double beds, and a bathroom and we were comfortable for our 4 day stay. The room was clean. We feel safe on property... and that means ...alot after a stay where we were not safe or comfortable at another "resort" . This is a nice family place to stay.